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The Ritz-Carlton, Sarasota

5.0 star property

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Photo gallery for The Ritz-Carlton, Sarasota

Exterior
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
Premium bedding, down duvets, pillow-top beds, minibar
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available
  • Breakfast available
  • Pool
  • Room service

Explore the area

Map
1111 Ritz Carlton Dr, Sarasota, FL, 34236
  • Sarasota Opera House
    ‪9 min walk‬
  • Van Wezel Performing Arts Hall
    ‪10 min walk‬
  • Marina Jack
    ‪10 min walk‬
  • Sarasota, FL (SRQ-Sarasota-Bradenton Intl.)
    ‪8 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Balcony, Marina View

Club Room, 1 King Bed, Balcony, Marina View | Premium bedding, down duvets, pillow-top beds, minibar

Club Room, 1 King Bed, Balcony, Marina View

  • 39 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View

View from room

Suite, 1 Bedroom, Balcony, Bay View

  • 58 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Marina View (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Marina View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Club Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, minibar

Club Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Marina View

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Queen Beds, Balcony, Marina View

  • 39.5 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Balcony, Bay View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Balcony

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Marina View (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Marina View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Balcony

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Balcony, Marina View

Club Room, 2 Queen Beds, Balcony, Marina View | Premium bedding, down duvets, pillow-top beds, minibar

Club Room, 2 Queen Beds, Balcony, Marina View

  • 39 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Balcony

  • 58 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Balcony

Premium bedding, down duvets, pillow-top beds, minibar

Club Room, 1 King Bed, Balcony

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Balcony (Mobility Accessible, Roll-in Shower)

  • 39.5 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Marina View

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Marina View

  • 39 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Tub)

  • 39.5 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Balcony

Premium bedding, down duvets, pillow-top beds, minibar

Club Room, 2 Queen Beds, Balcony

  • 39 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Roll-in Shower)

  • 39.5 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, minibar

Club Suite, 1 Bedroom

  • 58 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Bedroom, Balcony, Bay View

Club Suite, 1 Bedroom, Balcony, Bay View | Living room | 55-inch LED TV with premium TV channels, TV, Netflix

Club Suite, 1 Bedroom, Balcony, Bay View

  • 58 sq m
  • Bay view
  • Sleeps 4
  • 1 Double Bed

View all photos for Sarasota Suite, 1 King, Separate living room and Dining room, Club access, Non Smoking, (Balcony)

Sarasota Suite, 1 King, Separate living room and Dining room, Club access, Non Smoking, (Balcony) | Living room | 55-inch LED TV with premium TV channels, TV, Netflix

Sarasota Suite, 1 King, Separate living room and Dining room, Club access, Non Smoking, (Balcony)

  • 123 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ritz-Carlton Suite, View of the Marina, 1 King, Bathrooms: 1.5, Whirlpool fits 1, 2450sqft, Club

Ritz-Carlton Suite, View of the Marina, 1 King, Bathrooms: 1.5, Whirlpool fits 1, 2450sqft, Club | Living room | 55-inch LED TV with premium TV channels, TV, Netflix

Ritz-Carlton Suite, View of the Marina, 1 King, Bathrooms: 1.5, Whirlpool fits 1, 2450sqft, Club

  • 228 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Westin Sarasota

  • Pool
  • Spa
  • Pet-friendly
  • Restaurant
4.5 out of 5, Wonderful, (1002)
The price is €633
for 1 room
includes taxes & fees
18 Feb - 19 Feb
The Westin Sarasota

About this property

The Ritz-Carlton, Sarasota

Elegant beach hotel and 2 outdoor pools
Spend the day relaxing at The Ritz-Carlton, Sarasota's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants. Housekeeping is available on request.
The Ritz-Carlton, Sarasota offers 276 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 55-inch LED televisions come with pay-per-view films and Netflix. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Sarasota hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts, a marina and a 24-hour health club. 2 outdoor swimming pools are on site along with a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Ritz-Carlton Spa, Sarasota has 17 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Ritz-Carlton, Sarasota. During your stay, you're just a quick walk from Florida Studio Theatre. Enjoy features like free WiFi in public areas and a free beach shuttle, plus 2 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • For dining with a beachfront location, stop by The Lido Key Tiki Bar, one of the property's 5 restaurants and 5 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with hot stone massages, manicures and pedicures or facials at The Ritz-Carlton Spa, Sarasota
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a 24-hour gym
  • Within a 15-minute walk of Van Wezel Performing Arts Hall and Marina Jack
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
Feel the sun on your face and the sand in your toes on the private white sand beach, located just 3 miles away. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. Summer fun is a breeze at The Ritz-Carlton, Sarasota, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers outdoor tennis courts, a 24-hour health club and a garden. For a fee, parking is available.

This 5-star Sarasota hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
The Lido Key Tiki Bar – This bar is located on the beach.
The Golf Club Grille – Overlooking the golf course, this restaurant specialises in American cuisine and serves breakfast and lunch. Open selected days.
Jack Dusty – This seafood restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Ridley's Porch – This beachfront restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Rufa – On-site tapas bar. Guests can enjoy al fresco dining (weather permitting). Open selected days.
Room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: USD 15 to 50 per person
  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Jack Dusty
  • Ridley's Porch
  • Rufa
  • The Golf Club Grille
  • The Lido Key Tiki Bar

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 24-hour health club
  • Arcade/game room
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Kayaking
  • Paddleboard
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 40,000 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • Marina
  • On the bay
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 17 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium channels
  • Netflix
  • Pay films

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 20.00 per accommodation, per night, plus a one-time cleaning fee of USD 250.00 and a deposit of USD 250 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 30 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 65 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Children's club/arcade access
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Newspaper
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.00 to 50.00 per person
  • Valet parking fee: USD 55 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 20.00 per accommodation, per night plus a one-off USD 250.00 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive smart lock details.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz-Carlton Hotel Sarasota
Ritz-Carlton Sarasota
Sarasota Ritz-Carlton
Ritz-Carlton Sarasota Hotel
Sarasota Ritz Carlton
The Ritz-Carlton, Sarasota Hotel Sarasota
Ritz Sarasota
The Ritz Carlton, Sarasota
The Ritz-Carlton, Sarasota Hotel
The Ritz-Carlton, Sarasota Sarasota
The Ritz-Carlton, Sarasota Hotel Sarasota

The Ritz-Carlton, Sarasota Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 711 out of 1001 reviews
Rating 8 - Good. 160 out of 1001 reviews
Rating 6 - Okay. 71 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen, Hudson

Liked: Cleanliness
Stayed 3 nights in Oct 2024

4/10 Poor

Roberta

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Charles

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Tehmina, goshen

Stayed 2 nights in Jul 2024

8/10 Good

Ligia

Stayed 1 night in Sep 2024

10/10 Excellent

Elen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great customer service
Stayed 3 nights in Sep 2024

10/10 Excellent

Marian

Stayed 4 nights in Sep 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was all good
Stayed 2 nights in Aug 2024

10/10 Excellent

John E

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Sep 2024

10/10 Excellent

Hien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Kayla

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

melissa faye, buxton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Ritz worth every penny!! So much better than the Westin!!
Stayed 8 nights in Aug 2024

10/10 Excellent

Grace A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice time at the Ritz !! The room was beautiful and spacious . The pool in the hotel is okay , just a bit dirty :/ . The beach club is a lot nice !! The restaurant on property is excellent . We paid for early check in but didn’t check in till 530 pm :(
Stayed 1 night in Sep 2024

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. Staff at beach and restaurants could improve with service but overall enjoyed our stay
Stayed 2 nights in Aug 2024

6/10 Okay

Michele

Stayed 2 nights in Aug 2024

2/10 Terrible

carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Above the Ritz standards. Holiday Inn os better.
Front desk provide is a room w balcony w a view to the ceiling of the entrance. This was UGLY! I had to request another room while everything was closed due to Debby the tropical storm. Very, very bad behaviour from Alex the manager of the restaurant, I felt like he was rejecting me as animal. I have spoken to Joshua and that he was going to speak w Simon, the mgr of restaurants. Bad bad experience definitely they have not the standard of what Ritz represents. I am a 25 Marriott member.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing from start to finish! The beach club was simply perfect! Will definitely be coming back soon.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sammer Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, luxury service. A lot of attention to detail. Great for kids
Stayed 4 nights in Jul 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very friendly staff
Stayed 3 nights in Jul 2024

6/10 Okay

Santiago

Travelled with family
Liked: Amenities, property conditions & facilities
To expensive for So slow service; have to cancelled room service bc it take almost one hour plus limited options ; obviously mot enough staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Irina, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service
Stayed 1 night in Jun 2024

10/10 Excellent

Vonetta, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like a few strangs looks my wife and i received, otherwise the experience was awesome. The staff was very professional and courteous, looking foward to staying again soon.
Stayed 3 nights in Jul 2024