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Holiday Inn Express & Suites Chicago West - St Charles by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Chicago West - St Charles by IHG

Exterior
Indoor pool
Standard Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace
Coffee service
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

Map
155 38th Ave, St. Charles, IL, 60174
  • Charlestowne Mall
    ‪6 min walk‬
  • Arcada Theater
    ‪5 min drive‬
  • Kane County Fairgrounds
    ‪9 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪51 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

  • 66 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

  • 33 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Roll-in Shower (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications) | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
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includes taxes & fees
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About this property

Holiday Inn Express & Suites Chicago West - St Charles by IHG

Hotel in St. Charles with free breakfast and 24-hour fitness centre
Along with an indoor pool, this hotel has a 24-hour fitness centre and a 24-hour business centre. Free weekend breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site.
Holiday Inn Express & Suites Chicago West - St Charles by IHG offers 83 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Chicago West - St Charles by IHG. During your stay, you're just a quick walk from Charlestowne Mall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served at weekends
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • 6 minutes on foot from Charlestowne Mall and a 2-minute drive from Dupage Expo Center
Holiday Inn Express & Suites Chicago West - St Charles by IHG offers its guests an indoor pool and a 24-hour fitness centre. WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served on weekends. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Holiday Inn Express & Suites Chicago West - St Charles by IHG. Self parking is free.
Guests are served a free self-service breakfast on weekends from 7:00 AM to 10:00 AM.

Languages

English, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free self-serve breakfast available on weekends 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Saint Charles Inn
Holiday Inn Express Chicago West St Charles Hotel
Holiday Inn Express Chicago West St Hotel
Holiday Inn Express Chicago West St Charles
Holiday Inn Express Chicago West St
Holiday Inn Express Suites Chicago West St Charles
Holiday Inn Express Suites Chicago West St Charles by IHG
Holiday Inn Express Suites Chicago West St Charles an IHG Hotel

Holiday Inn Express & Suites Chicago West - St Charles by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 298 out of 529 reviews
Rating 8 - Good. 132 out of 529 reviews
Rating 6 - Okay. 58 out of 529 reviews
Rating 4 - Poor. 28 out of 529 reviews
Rating 2 - Terrible. 13 out of 529 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rashel

Stayed 1 night in Jan 2025

10/10 Excellent

BARBARA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfortable, particularly awesome if your car happens to break down on North Ave and you need a place to sleep
Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Chendraca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay nice folks
Stayed 3 nights in Dec 2024

6/10 Okay

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service
No hot water for our stay. Room phone wasn't working.
Stayed 1 night in Dec 2024

10/10 Excellent

Chad

Liked: Cleanliness, amenities, property conditions & facilities
Great experience. Clean rooms. Friendly staff
Stayed 2 nights in Dec 2024

6/10 Okay

Christel

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
We picked this hotel because it had an indoor pool that my grandchildren could enjoy. However, the pool was disgusting. Cloudy water with clumps of hair and unidentified substances flowing in it.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well.
Stayed 1 night in Dec 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The check in and out were wonderful. Nice front desk staff. Good breakfast. Only concerns were water pressure for the shower and terrible plastic forks and knives for breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Especially Give the Great Price
Excellent location, excellent room condition, excellent cleanliness of entire hotel. Great Price, Great Choice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff and centrally located :)
Stayed 3 nights in Dec 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Kaylamarie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Catherine

Stayed 3 nights in Dec 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to stores
Stayed 2 nights in Nov 2024

10/10 Excellent

Kim

Stayed 1 night in Nov 2024

10/10 Excellent

Jeff

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for local event - staff was super friendly and helpful, easy check in, comfortable room, and terrific free breakfast! Great value, very happy with stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Niya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice motel. Clean, quiet and the beds were very comfortable. Lots of shopping near by.
Stayed 1 night in Nov 2024

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good i will recommend
Stayed 1 night in Nov 2024