Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Standard Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool

Housekeeping

Gym

Laundry

24/7 front desk

Explore the area

155 38th Ave, St. Charles, IL, 60174

Charlestowne Mall
6 min walk
Arcada Theater
5 min drive
Steel Beam Theater
6 min drive
Chicago, IL (ORD-O'Hare Intl.)
47 min drive

Room options

Suite, 1 King Bed with Sofa bed

66 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Suite, 2 Queen Beds

37 sq m
Sleeps 6
2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

33 sq m
Sleeps 6
2 Queen Beds

Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

33 sq m
Sleeps 5
1 King Bed

Standard Room, 1 King Bed, Roll-in Shower (Communications)

Sleeps 2
1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications)

33 sq m
Sleeps 4
2 Queen Beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

33 sq m
Sleeps 4
2 Queen Beds

Standard Room, 2 Queen Beds

39 sq m
Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed

29 sq m
Sleeps 2
1 King Bed

Standard Room

Sleeps 2
1 King Bed OR 1 Queen Bed

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel

Hotel in St. Charles with free breakfast and 24-hour fitness centre

Along with an indoor pool, this hotel has a 24-hour fitness centre and a 24-hour business centre. Free weekend breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site.

Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel offers 83 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel. During your stay, you're just a quick walk from Charlestowne Mall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

Free self-service breakfast served at weekends
Free WiFi
Free self-parking
Take a swim in the indoor pool
Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
On-site recreation includes a 24-hour gym
6 minutes on foot from Charlestowne Mall and a 2-minute drive from Dupage Expo Center

Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness centre. WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served on weekends. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel. Self parking is free.

Guests are served a free self-service breakfast on weekends from 7:00 AM to 10:00 AM.

Languages

English, Hindi, Spanish, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Free self-serve breakfast available on weekends 7:00 AM to 10:00 AM
Coffee and tea in common areas

Things to do

24-hour gym
Indoor pool

Family friendly

Free cot
In-room microwave
In-room refrigerator
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff

Business services

24-hour business centre

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Wheelchair accessible (may have limitations)

Room amenities

Bedroom

Blackout drapes
Free cot
Pillow menu
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

37-inch LCD TV with cable channels

Food and drink

Coffee/tea maker
Microwave
Refrigerator

Air conditioning (climate-controlled)
Desk
Free daily newspapers
Free local calls
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 10.0 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Saint Charles Inn

Holiday Inn Express Chicago West St Charles Hotel

Holiday Inn Express Chicago West St Hotel

Holiday Inn Express Chicago West St Charles

Holiday Inn Express Chicago West St

Holiday Inn Express Suites Chicago West St Charles

Holiday Inn Express Suites Chicago West St Charles an IHG Hotel

Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Barbara

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff always welcoming and helpful

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family

9 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel was clean. The breakfast offerings were great. And the staff were amazing.

Stayed 1 night in Sep 2024

10/10 Excellent

Homer

Business traveller

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

The employees were very friendly and helpful. The hotel was clean and comfortable. The breakfast was very good.

Stayed 1 night in Sep 2024

10/10 Excellent

Homer

7 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Kristopher

Business traveller

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business quick stop

Front desk was smooth and helpful. Many not fake smiles. Very solid option for business travel.

Stayed 1 night in Sep 2024

10/10 Excellent

Jo

29 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beds are comfortable, coffee was good and decent breakfast Staff very friendly and accommodating. I would stay again.

Stayed 3 nights in Aug 2024

10/10 Excellent

Barbara

Travelled with partner

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was spacious the atmosphere was light casual felt at home. Loved it! I have stayed at other hotels between st charles and Geneva this hotel was the best. Will be staying here from now on. Cant say enough.

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family

26 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

10/10 Excellent

Rhonda

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2024

10/10 Excellent

Dean

Travelled with family

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredibly Attentive Staff

We stayed at the hotel for my niece’s wedding. My mom, who is in her 80s, uses a walker and suffers from Parkinson’s. While getting her breakfast, one of the staff members saw her struggling to hold her plate. She walked over to her and asked if she could help. She kindly took my mom’s plate and helped her get the rest of her breakfast. That simple and kind gesture was one we saw play out a few more times during our stay. The hotel was very clean, the rooms were bigger with more amenities than we expected and it was very well priced. And, again, the staff was outstanding. We would highly recommend.

Stayed 1 night in Aug 2024

10/10 Excellent

Ganesh

Travelled with family

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything is excellent

Stayed 2 nights in Aug 2024

6/10 Okay

Rebecca

Travelled with partner

29 Jul 2024

Liked: Staff & service

First I want to say that all of the staff that we interacted with were very friendly and helpful. But the hotel overall could benefit from an update. The bathroom had some peeling finish in the bathtub, the toilet didn't seem to flush quite right, and the worst was the dampness and subsequent smell in the room. We did talk to the front desk while we were there and they were able to solve the issue of the smell but the room still didn't dry out in the additional day we were there. It seems the ownership could invest some money to make the rooms more pleasant for their guests.

Stayed 2 nights in Jul 2024

6/10 Okay

Jeff

Business traveller

27 Jul 2024

Liked: Cleanliness, staff & service, room comfort

My Phone did not work and it was plugged in. My bathroom sink was draining very slow.

Stayed 1 night in Jul 2024

10/10 Excellent

Tammy

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Roy

19 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2024

10/10 Excellent

Ivan

18 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Kristen

12 Jul 2024

Stayed 2 nights in Jun 2024

8/10 Good

Ana

10 Jul 2024

Stayed 1 night in Jul 2024

6/10 Okay

Troy

8 Jul 2024

Liked: Cleanliness, staff & service

So-so

Friendly staff and pretty clean. Definitely a little older--nothing fancy and signs of age. Our room had an odd smell and the ac unit rattled when the fan was on. Not a bad place to stay but nothing great.

Stayed 2 nights in Jul 2024

10/10 Excellent

Krishna

Travelled with family and small children

6 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel, staff & rooms

Stayed 2 nights in May 2024

10/10 Excellent

Brandon

Travelled with family, Travelled with partner

1 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was extremely friendly and the location of this hotel is perfect for anyone staying in or near Saint Charles. The fitness center had adequate machines and weights as well. I would recommend this hotel.

Stayed 1 night in Jun 2024

10/10 Excellent

Daniel

30 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

25 Jun 2024

Liked: Cleanliness

Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family

24 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable. The breakfast lady was overwhelmed with the amount of guests on a Sunday morning. If she had had some help, she would probably have been fine.

Stayed 1 night in Jun 2024