6/10 Okay
Alejandra
Business traveller, Travelled with partner
9 Jan 2025
Disliked: Staff & service, amenities
We decided to stay at this hotel because they offered a room with a jetted hot tub. We paid more thinking it would work. We got to the front desk and the employee was out for their break. 20 minutes later, she walks in with a group of people, doesn't apologize or greet us and immediately asks for my ID. Her customer service skills could have been better. Our room was clean and spacious and then we get to the tub. The jets do not work. I asked the front desk employee if they were having issues, she said no and that all we have to do is press the button and make sure the water is filled at a certain level. We attempted multiple times and the jets still didn't work. We chose this hotel for this specific reason. The holiday inn across the street should have been our first choice and it would have been cheaper. Also, the pool was out of service during our time.
Breakfast was not the best we've had. The eggs looked weird and there wasn't enough batter for the waffles. It was empty. I did tell the front desk employee that the Jetted tub didn't work in case people started complaining about that room. The breakfast didn't even have fruit and all of their juices were watered down. If you're in the area, just choose the holiday inn across the street.
Alejandra
Stayed 1 night in Jan 2025