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4.3 out of 5

"The folks at Castletown Hotel really looked after me again this week, will definitely be staying again. " More

By a verified traveller on Fri 15 Mar 2024

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double or Twin Room (1 Adult)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Classic Double Room Single Use (Single use)

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Castletown Hotel. During your stay, you're just a quick walk from The Green. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Within a 10-minute walk of The Green and Castlehill Heritage Center
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Castletown Hotel ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Castletown Hotel

Everyone (2) Business (2) Couples (1) Family (1)
5 out of 5
The folks at Castletown Hotel really looked after me again this week, will definitely be staying again.

Posted by , from Burton on Trent on 15 Mar 2024

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Comment from Hotel Management

15 Mar 2024 by jc

thank you for your stay and the team will be so pleased with reading of your experience and we look forward to your next stay. Have a good weekend Kind Regards

4 out of 5
Good as usual, staff are great, will stay again.

Posted by , from Burton on Trent on 16 Feb 2024

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Comment from Hotel Management

16 Feb 2024 by jc

Thank you for your stay and so pleased you will return our team will be so happy to read this review

4 out of 5
Lovely stay again, room was comfortable but either boiling hot or a bit cold, food good and staff excellent, looking forward to staying next time :-)

Posted by , from Burton on Trent on 1 Dec 2023

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Comment from Hotel Management

5 Dec 2023 by jc

Hi Thank you for your stay and so pleased you are looking forward to next time our team will be so pleased to welcome you back..

4 out of 5
Nice stay, comfortable / toasty / quiet room, Wi-Fi occasionally a bit iffy but not a major issue, really friendly & helpful staff, enough parking & good food options (including breakfast), will definitely use again

Posted by , from Burton on Trent on 17 Nov 2023

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Comment from Hotel Management

17 Nov 2023 by Emma

Good Evening Gary, Thank you for the review, we look forward to welcoming you on your next stay with us. Kind Regards, Emma

4 out of 5
Lovely place, lovelier staff? can always get a table in the restaurant, food very good for the price, good breakfast as well, rooms near the road are a bit noisy but would definitely stay here again.

Posted by , from Burton on Trent on 18 Aug 2023

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Comment from Hotel Management

18 Aug 2023 by jc

Hi good afternoon and thank you for your stay so good you enjoyed our food and value we appreciate your comments

5 out of 5
The hotel was large and spacious with comfortable rooms. The staff were really friendly and the hotel itself was really welcoming. The food in the restaurant was delicious. Easy and spacious car park behind the hotel, and very easy to get to. In walking distance is a heritage area, rock pools and an amazing beach. Well worth the short walk to visit.

Posted by on 13 Aug 2023

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Comment from Hotel Management

26 Aug 2023 by Emma

Good Afternoon Sarah, Thank you for the review we're glad you had a nice stay with us and enjoyed the coastline of Castletown. Kind Regards, Emma

4 out of 5
Really nice hotel, convenient out of town location, really friendly and helpful staff, clean and comfortable room, good breakfast and evening dining options (the seafood is delicious), will definitely stay here again.

Posted by , from Burton on Trent on 28 May 2022

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Comment from Hotel Management

13 Jun 2022 by jc

Hi thankyou for your stay and so pleased you like our food and would return your review is much appreciated

4 out of 5

Posted by on 14 Mar 2020

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Comment from Hotel Management

18 Mar 2020 by jc

Hi Good Morning and thank you for staying with us and hope when travels are back to normal you will think to return. Thank you

4 out of 5
Food- fantastic Room - fine Bed - god awful We had Saturday steak night. Great value for money and cooked really well. Was super impressed. Room was fine and had a nice sofa was very pleased. Bed was like sleeping on the floor though. Springs randomly sticking in you and everything else uncomfortable. They just need to upgrade the mattresses. Service however was brilliant, every person that we dealt with was incredibly polite and friendly

Posted by on 29 Dec 2019

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Comment from Hotel Management

30 Dec 2019 by jc

Hello good morning and thank you for staying with us and so pleased you found our team to be friendly and great service , food etc and loved your room . Please let me know which room it was so I can check out the mattress. Thank you for your review we do appreciate it. Kind Regards reservations

5 out of 5
Nice hotel, town centre good parking prices are good for accommodation and food. Staff really friendly and helpful.

Posted by on 13 Aug 2018

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Comment from Hotel Management

15 Aug 2018 by jc

Hi Good morning and thankyou for staying with us and taking the time to post a review we do appreciate it and I will pass your comments onto the team.

Renovations + Closures

The property is closed between 24 December and 27 December.

The property is closed: New Year's Eve and New Year's Day.

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A library, a terrace, and an arcade/games room are also featured at the eco-certified Castletown Hotel. The hotel can provide wedding services and tour/ticket assistance. Limited free parking is available on a first-come, first-served basis. A complete renovation of Castletown Hotel was completed in June 2020. This 3-star Thurso hotel is smoke free.

  • 28 guestrooms or units
  • 2 levels
  • 2 buildings
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Thurso Station (8.5 km / 5.3 mi)
  • Parking: Free self parking

Room Amenities

Castletown Hotel offers 28 accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Beds feature Egyptian cotton sheets, down duvets and premium bedding. This Thurso hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Housekeeping (daily)
  • Hairdryer
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard

Food & Drink

Main Restaurant – This family restaurant serves breakfast and dinner.

Bar Lounge – This bar specialises in local and international cuisine and only serves dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Golfing nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Windsurfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 11:00 PM. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:30 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

The front desk at this property is open daily from 7:30 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Pet Policy

  • Pets: GBP 10.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at 11:00 PM
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 72 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castletown Hotel
  • Castletown Hotel Thurso
  • Castletown Thurso
  • Hotel Castletown
  • Castletown Hotel Hotel
  • Castletown Hotel Thurso
  • Castletown Hotel Hotel Thurso

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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