2/10 Terrible
Wellington
Business traveller
3 Feb 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget Friendly, but not worth it.
Dear Management.
I recently stayed at your hotel while in town for business. I’ve passed by your property countless times and was eager to finally experience it firsthand. While I found the staff to be exceptionally friendly and a joy to interact with, I was disappointed with the condition of the property itself.
Upon checking in, my son and I were assigned a room where the phone, television, and microwave were all non-functional. We had to pack up our belongings and move to another room down the hall. Unfortunately, this room also had issues: the microwave didn’t work, the room was poorly insulated, and our key cards kept demagnetizing despite being kept away from my phone and credit cards, which required frequent trips to the front desk.
Additionally, the ice machine on our floor was out of order, and to top it off, both my son and I contracted influenza during our stay—certainly not the highlight we anticipated.
While I understand that occasional maintenance issues can occur, the number of problems we experienced was disappointing. If minor costs are being prioritized over guest comfort—especially when nearby hotels offer better amenities like functional pools and jacuzzis—it may be time to reconsider property management strategies.
I wanted to bring these concerns to your attention in hope that improvements can be made for future guests this summer.
Wellington
Stayed 4 nights in Jan 2025