2/10 Terrible
Kayla
Business traveller
2 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A couple weeks before I stayed at this property my stay was decent the 1st week I was there. I ended up having to schedule another stay this week due to work. Tuesday morning I woke up to bites around my ankles at first I assumed it was possibly mosquitos or something less traumatic. Wednesday night I felt like something was crawling on my face and biting my legs. I called the front desk immediately asking for another room or something. Because I assumed that maybe this room had fleas or something. She gave me another room 210 that Wednesday night. Thursday morning I ended up with bites on my feet and my face broken out. Thursday night I woke up to bedbugs crawling in the bed immediately I called the front desk. She gave me another room 211. I was so terrified that I removed the covers before getting in the bed. I watched for a moment until I saw a bedbug come off under the sheet going across the bed. I instantly did not want to go anywhere else due to this situation because my belongings is possibly contaminated due to this hotel. I stayed up all night because I had nowhere else to sleep. Around 0400 Friday I ended up having to just sleep in my car. I explained to the front desk woman and even showed her pictures and videos she completely denied it. I was only refunded $50 out situation from Expedia.
Kayla
Stayed 4 nights in Apr 2025