Quality Inn & Suites New Hartford - Utica - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Standard Room, 2 Double Beds, Non Smoking | Individually decorated, individually furnished, desk, blackout curtains

Suite, Non Smoking (2 Double beds, 1 Sofa Bed) | Individually decorated, individually furnished, desk, blackout curtains

Individually decorated, individually furnished, desk, blackout curtains

Overview
Rooms
Location
Policies

Good

Popular amenities

Gym

Pet-friendly

Breakfast included

Air conditioning

24/7 front desk

Housekeeping

Explore the area

141 New Hartford St, New Hartford, NY, 13413

New Hartford Recreation Center
8 min walk
Domino's Pizza
9 min walk
Utica Station
9 min drive
Utica, NY (UCA-Oneida County)
14 min drive

Room options

Suite, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, Non Smoking

Sleeps 4
2 Double Beds

Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

Sleeps 4
2 Double Beds and 1 Single Sofa Bed

Standard Room, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

Sleeps 2
1 King Bed

Similar properties

Pet-friendly

Parking included

Free WiFi

Air conditioning

for 1 room

includes taxes & fees

1 Jan - 2 Jan

About this property

Quality Inn & Suites New Hartford - Utica

Hotel in New Hartford with free breakfast and fitness centre

This hotel features a fitness centre, a 24-hour front desk and an arcade/games room. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a vending machine.

Quality Inn & Suites New Hartford - Utica offers 65 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This New Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites New Hartford - Utica. During your stay, you're just a quick walk from New Hartford Recreation Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

Free continental breakfast served daily
Free WiFi
Free self-parking
Amenities include a vending machine
On-site recreation includes a gym
Guests have great things to say about the helpful staff and the clean guestrooms
8 minutes on foot from New Hartford Recreation Center and a 3-minute drive from Utica College
Cats and dogs welcome for a fee (restrictions apply)

Free breakfast is available daily. Public spaces have free WiFi. A fitness centre, a vending machine, and an arcade/games room are also featured at the business-friendly Quality Inn & Suites New Hartford - Utica. Self parking is free. A complete renovation of Quality Inn & Suites New Hartford - Utica was completed in August 2022.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Hindi

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free continental breakfast available daily 6:00 AM to 9:00 AM

Family friendly

Arcade/game room

Conveniences

24-hour front desk
Vending machine

Guest services

Housekeeping (daily)

Outdoors

Garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Stair-free path to entrance
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

2 floors
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker

Air conditioning
Desk
Desk chair
Free local calls
Free long-distance calls
Individual decor
Individual furnishings
Iron/ironing board
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: USD 30.00 per pet, per night, plus a deposit of USD 50 per stay
Only dogs and cats are allowed
Maximum 2 (weight limit: 50 lb per pet)
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Cash deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: USD 50 per stay
Pet fee: USD 30.00 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

New Hartford Hotel Hotel

New Hartford Hotel New Hartford

New Hartford Hotel Hotel New Hartford

Quality Inn & Suites New Hartford - Utica Reviews

7.0

Good

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Excellent

Randy

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

Charles

16 Sept 2024

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

15 Sept 2024

Disliked: Staff & service

It will do….

Positives: The bed was comfortable and the staff members are nice. They offer a breakfast. Short drive to local eateries/coffee. Negatives: Minimal soundproofing, you hear all doors opening and slamming shut. Odd smell in the room coming from the curtains. Breakfast wasn’t the best, coffee comes out of a machine that uses instant coffee and tastes terrible.

Stayed 1 night in Sep 2024

6/10 Okay

Stephen

11 Sept 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 1 night in Sep 2024

4/10 Poor

Galen

8 Sept 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

Michelle

7 Sept 2024

Stayed 1 night in Aug 2024

8/10 Good

Herbert

6 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Luis

5 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Frank

2 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Amanda

Travelled with family

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly and helpful front desk staff. Super small bathroom but still clean and in working order. I’m sort of a secluded location so not really in walking distance to much, but clean and quiet and would stay there again.

Stayed 1 night in Aug 2024

2/10 Terrible

Joseph

Travelled with family, Travelled with partner

1 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

This place is terrible. Hallways smelled like urine. Multiple rooms had door cracked open with tv on full blast. Outside building property poorly maintained. Weeds overgrown and parking scattered with garbage. Homeless people wandering parking lot looking for cigarette butts. Lobby area filled with elderly people that lived there. Hotel doubles as housing for DSS.. That would be nice to know before booking property. Room pillows smelled like dog. Turned on the heat and it smelled like a cigarette was stuck in the heater. The ONLY redeeming quality was the front staff women was super sweet and kind. I won’t be staying at this place again. For an extra $20 you can stay at a much nicer place. Place is way too overpriced.

Stayed 1 night in Aug 2024

4/10 Poor

Bill

Travelled with partner

31 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The overall cleanliness of the room was not up to standard. There was dirt in areas that like behind chairs that don’t get cleaned often enough. My wife who is very sensitive to smells, said it smelled like there had been animals in the room. The mirror light in the bathroom was not functioning which I did mention to the manager. It seemed like there may have been people staying in the motel long-term - perhaps having been displaced from homes due to some weather-related emergency. There was a general air of unkemptness about the whole place - even the parking area and surroundings, which lent to a feeling of insecurity.

Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

30 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Colette

Travelled with family

30 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed in suite which was nice. The room was clean and we had plenty of space. My only suggestion is the bathroom with the toilet and shower is super small and could be updated. Breakfast was good and had plenty of options!

Stayed 2 nights in Aug 2024

6/10 Okay

Danping

Travelled with family and small children

28 Aug 2024

Liked: Staff & service

Disliked: Property conditions & facilities

We stayed here for one night just because we needed a place to stop on our roadtrip. We arrived at around midnight and the area felt incredibly unsafe. The atmosphere wasn’t great and my children didn’t feel safe either. The front desk woman was very kind and the service was excellent, but the actual hotel itself is very run down and old. There is no elevator so if you have luggage, be prepared to haul it yourself up the stairs. Our room was fortunately renovated so it was clean and had everything we needed, but I don’t think we would ever come back.

Stayed 1 night in Aug 2024

10/10 Excellent

Robert

28 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Amy, Macungie

26 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staying at the Quality Inn was very convenient for our 2 day stay in New Hartford. The suite was spacious and accommodated 3 of us comfortably. The breakfast was varied - eggs, waffles, yogurt, pastries, cereals and started off our day nicely. The only thing that was somewhat difficult for us (70 yrs old) was the lack of an elevator. Other than that the hotel was most acceptable.

Stayed 2 nights in Aug 2024

6/10 Okay

Randal L

Travelled with family

26 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Taco Bell and Applebees were next door so we could walk to get supper. Very dirty under the bed mattresses. Beds had a metal skirting that banged when you got close to the bed. Room was very cramped with real poor lighting. Drapes were old and had cracks that light shown through. Hair dryer looked dirty. Refrigerator wasn't working. Breakfast was OK with a waffle machine, but the eggs were cold.. There was a micro wave to warm food up.

Stayed 1 night in Aug 2024