DoubleTree by Hilton Hotel Vancouver

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Dates

January 2025

February 2025

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom | Living area | 39-inch LCD TV with cable channels, TV, iPod dock

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub

Pool

Bar

Parking included

Free airport shuttle

Room service

Explore the area

12712 SE 2nd Cir, Vancouver, WA, 98684

205 Commerce Center
12 min walk
Peacehealth Southwest Medical Center
4 min drive
Big Al's Bowling
5 min drive
Portland, OR (PDX-Portland Intl.)
10 min drive

Room options

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

34 sq m
Sleeps 5
2 Queen Beds

Room, 2 Queen Beds, Non Smoking

34 sq m
Sleeps 5
2 Queen Beds

Suite, 1 Bedroom

Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible

Sleeps 4
1 King Bed

Room, 1 King Bed, Non Smoking

36.4 sq m
Sleeps 3
1 King Bed

Room, 1 Queen Bed, Accessible (Mobility & Hearing)

36.4 sq m
Sleeps 3
1 Queen Bed

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

34 sq m
Sleeps 5
2 Queen Beds

Room, Multiple Beds, Non Smoking

34 sq m
Sleeps 6
1 King Bed and 2 Queen Beds

Room, 1 King Bed

Sleeps 3
1 King Bed

Similar properties

Pool

Hot tub

Parking included

Free WiFi

for 1 night

includes taxes & fees

9 Jan - 10 Jan

About this property

Suburban hotel with free airport shuttle and 24-hour fitness centre

An indoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.

DoubleTree by Hilton Hotel Vancouver offers 98 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down duvets and premium bedding. 39-inch LCD televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers.

This Vancouver hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel Vancouver. During your stay, you'll be close to Cascade Station. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.

Free Wi-Fi in some public areas
Free self-parking
Enjoy a bite to eat at Press Northwest, a buffet restaurant that serves American cuisine
Buffet breakfast served daily for a fee
WiFi for a fee
Take a swim in the indoor pool or soak in the hot tub
Services include dry cleaning/laundry, a concierge and luggage storage
On-site recreation includes a 24-hour gym
6 minutes by car from Vancouver Mall and 10 minutes from Cascade Station
Free airport shuttle service
Dogs welcome for a fee (restrictions apply)

DoubleTree by Hilton Hotel Vancouver offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 2400 square feet (223 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Vancouver. A roundtrip airport shuttle is free (available on request). Free self parking is available.

Smoking is allowed in designated areas at this 4-star Vancouver hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Press Northwest – This buffet restaurant specialises in American cuisine and only serves breakfast.

Press Northwest Bar – This bar specialises in pizza. Open selected days.

Late-night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: WiFi (USD 6.95 per 24-hour period)
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free return airport shuttle from 7:00 AM to 11:00 PM at scheduled times and on request
Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 12.95 for adults and USD 6.95 for children
A bar/lounge
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Press Northwest
Press Northwest Bar

Things to do

24-hour gym
Indoor pool
Spa tub
TV in common areas

Conveniences

24-hour front desk
Gift shop/newsstand
Luggage storage
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (on request)
Multilingual staff

Business services

2 meeting rooms
2,400 square feet of conference space
24-hour business centre

Outdoors

Picnic area
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Phone accessibility kit
Pool access ramp on site
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

39-inch LCD TV with premium cable channels
IPod dock
MP3 dock

Food and drink

Coffee/tea maker
Late-night room service
Microwave
Refrigerator

Air conditioning (climate-controlled)
Desk
Free local calls
Free long-distance calls
Heating (climate-controlled)
Iron/ironing board
Mobile key entry
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: USD 30.00

Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 4 February to 18 March:

Hot tub

The property will be renovating from 13 February 2023 to 28 February 2025 (completion date subject to change). The following areas are affected:

Guestrooms

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets: USD 50.00 per pet, per stay, plus a deposit of USD 50.00 per stay
Only dogs are allowed
Maximum 2 (weight limit: 40 lb per pet)
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 6.95 for children
Fee for in-room wireless Internet: USD 6.95 per 24-hour period (rates may vary)
Pet deposit: USD 50.00 per stay
Pet fee: USD 50.00 per pet, per stay
Service animals are exempt from fees
Late check-out fee: USD 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

DoubleTree by Hilton Hotel Vancouver offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 5:00 AM to midnight
Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Phoenix Inn Suites Hotel Vancouver

Phoenix Inn Suites Vancouver

Phoenix Hotel Vancouver

Phoenix Inn - Vancouver Hotel Vancouver

DoubleTree Hilton Hotel Vancouver

DoubleTree Hilton Vancouver

Doubletree By Hilton Vancouver

DoubleTree by Hilton Hotel Vancouver Hotel

DoubleTree by Hilton Hotel Vancouver Vancouver

DoubleTree by Hilton Hotel Vancouver Hotel Vancouver

DoubleTree by Hilton Hotel Vancouver Reviews

7.8

Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Excellent

Santiago

Travelled with family and small children

25 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property

Stayed 1 night in Sep 2024

4/10 Poor

Roy

24 Sept 2024

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with family

18 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, room comfort

Shockingly Disappointed

Let me start by saying the customer service was WONDERFUL, staff were friendly, responsive, accommodating and hospitable. On the website, it indicates that the hotel is currently going through some renovations, but that these would not be disruptive to guests and their stay. This was also noted during the check-in process at the front desk as well. During my check-in, I was told that the furniture in the hotel rooms have not yet been renovated and we’re not up to par. This was an understatement. The couch and the footstools had been peeling off to the point where it was clear. The furniture had certainly overstayed its welcome. Some of the lampshades’ fabric were also peeling as well. The rest of the room seemed adequate with some of the upgrades that were made. The bed was comfortable, The bathroom was clean and the dressers and desk furniture looked presentable. Unfortunately, during my stay, there were stains on the down, comforter, I did not have pillowcases The first night, the towels also had stains and the start of holes forming, The elevator stopped working most of my stay and the air conditioning unit was broken to the point where it was on cool, but the heat continued to blow through the vent until it was 90° in my room, waking me up several nights in the middle of the night because I was so hot. I was offered another another room, but with the broken elevator this would have been a further inconvenience to move. Would not recommend until amenities are updated.

Stayed 5 nights in Sep 2024

6/10 Okay

Kevin

16 Sept 2024

Disliked: Staff & service, property conditions & facilities

Staff needs a new manager.

At check in the agent was flustered, seemed out of her depth. She found my reservation and checked my ID. Then gave me a key card. When I went to the room and opened it I immediately heard at TV and then a woman stopped the door and stuck her head around it. Asked what I was doing? I said I was given this room. I apologized and went back to the check-in desk. The clerk apologized and gave me a different room. We moved our car as the room was on the other end of the building. We could not get in the side door so had to go back through the lobby. The door scrapped on the sill and was difficult to open. When we tried to get into the hot tub, our card would not work. Someone inside let us in. The next morning we took advantage of the breakfast the clerk had comped us for our problem during check-in. Breakfast was ok but lacking in the service side of things. When we tried to use the hot tub again the card still would not work. Front desk reprogrammed our card and it still didn't work. Maintenance guy grudgingly came and opened the door for us. Our biggest impression of the place was the demeanor of the employees. Everyone seemed beat down. Rarely made eye contact and walked around very lackadaisical. Very little up beat attitude you would expect at a service industry business. It is either POOR management or an overdemanding manager causing everyone to HATE their jobs. I don't have enough room to talk about the remodeling issues.

Stayed 1 night in Sep 2024

2/10 Terrible

Linda

13 Sept 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible condition

Stayed 1 night in Sep 2024

4/10 Poor

Jagadish

8 Sept 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Is being renovated

Stayed 1 night in Sep 2024

4/10 Poor

Ritika

1 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Van

30 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

In-room sofas are being updated. Great room and courteous staff. Thanks!!

Stayed 1 night in Aug 2024

10/10 Excellent

Julie

26 Aug 2024

Liked: Property conditions & facilities

The front desk personnel were very kind and informative.

Stayed 1 night in Aug 2024

2/10 Terrible

Doug

Travelled with family

25 Aug 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Catfish. Does not match pictures.

The hotel does not match the pictures. The couch in our room was peeling and looked awful. The elevator was sketchy. This hotel needs a makeover.

Stayed 2 nights in Aug 2024

6/10 Okay

Rinku

25 Aug 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Linda Colyer

Travelled with family

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the location and staff. Hotel room was under construction; seating area furniture was not used due shabby furnishings.

Stayed 3 nights in Aug 2024

4/10 Poor

Justina

18 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Aug 2024

6/10 Okay

Tavaris

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Needs some improvement.

Stayed 1 night in Aug 2024

2/10 Terrible

jeff

13 Aug 2024

Disliked: Staff & service, property conditions & facilities

Never again

Website said free airport shuttle, but it DID NOT say it only operates from 7 to 11. Desk clerk was rude when i asked about this and offered no resolution.

Stayed 1 night in Aug 2024

10/10 Excellent

Ruth

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We enjoyed our stay very much!

Stayed 1 night in Aug 2024

2/10 Terrible

April, Redding

9 Aug 2024

Disliked: Cleanliness

Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent service

Stayed 1 night in Aug 2024

6/10 Okay

Dylan

2 Aug 2024

Stayed 1 night in Jul 2024

2/10 Terrible

Jennifer

29 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

6/10 Okay

Robert

Business traveller

24 Jul 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

6/10 Okay

Carissa

Travelled with family, Travelled with group

23 Jul 2024

Liked: Staff & service

Disliked: Cleanliness, amenities

The staff is very friendly and helpful but the rooms aren’t cleaned on daily basis even when asked. Had to go down to the reception to get towels and toiletries. Overall, I had a good time but the service was not the best. I wouldn’t recommend this place to friends or family.

Stayed 2 nights in Jul 2024

2/10 Terrible

Jessica

Travelled with family

23 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

4/10 Poor

Leigh

Travelled with family

23 Jul 2024

Disliked: Amenities, property conditions & facilities

There was no advance warning of the state this hotel is currently in on Expedia or the hotel’s website. Apparently it has changed ownership according to a sign on the front desk and has “temporary furnishings”. The couch and ottomans were peeling to the point pieces of the furniture ended up on our clothes and all over the room. 2 bath towels for 5 people. No bedding for the pullout couch despite being booked for 5th person. When we requested bedding and a cover for the couch, the maintenance man that was very rude and said “here’s a sheet-use it to cover your couch”. Asked the bartender on the Sunday evening if we could bring our young adult kids in to play a boardgame (due to our room being in the shape it was in) and as paying customers that was fine. Until he wanted to close up and told us we had to leave. We simply requested to leave a light on so we could finish our game, not requiring any further service from him. Complete lack of customer service. This was after another man asked to eat his take out dinner for a business meeting with another guest, was told he couldn’t bring outside food and told to eat it in his room. We were the only people sitting there. For reference,this was not closed off or needing to be locked up. We could still be seen from the front desk concierge, who was a wonderful gentleman who said he’d gladly let us stay expect the bartender outranked him. We hotel with Hilton frequently and this was by far the most atrocious by a long shot.

Stayed 3 nights in Jul 2024

4/10 Poor

Lana

Travelled with family

21 Jul 2024

I have been to the property a couple times. I was there this time last year, the furniture in the rooms are horrible. If they haven’t replaced them in a year then they should just remove them. No one would sit on those things. I was in the lobby earlier each morning trash was overflowing and no one seemed to care..

Stayed 2 nights in Jul 2024