6/10 Okay
Verified traveller
21 Aug 2024
Disliked: Staff & service
Front desk manager Witch
I called prior to booking to get the hotel policy for early check in. I was told that I could check in anytime of the morning for a $40 additional fee, just call the morning of travel to inform them to have the room ready. I did so and spoke to a staff who had no idea what I was talking about. He told me to call back after 7 am and speak to the manager. I did, and was already enroute and only an hour away. She was very rude and said that the housekeeper doesn’t even come in until 9 am I had to wait over an hour in my car and was charged for half a night stay just to get my room a few hours earlier. I ended up leaving after about 4 hours and didn’t even stay the night and spent almost $250 I could have chosen any hotel in the area and received better customer service for less money
Verified traveller
Stayed 1 night in Aug 2024