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Waldorf Astoria Versailles - Trianon Palace

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Waldorf Astoria Versailles - Trianon Palace

Aerial view
Lobby
Lobby
Indoor pool, open 7:00 AM to 9:00 PM, pool loungers
Terrace/patio

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Spa
  • Gym
  • Pet-friendly

Explore the area

Map
1 Boulevard De La Reine, Versailles, Yvelines, 78000
  • Royal Opera of Versailles
    10 min walk
  • La Veranda
    1 min walk
  • Versailles-Rive-Droite Station
    14 min walk
  • Paris (ORY-Orly)
    37 min drive

Room options

View all photos for Family Room, Multiple Beds, Connecting Rooms, Garden View (Palace 5 Star)

Family Room, Multiple Beds, Connecting Rooms, Garden View (Palace 5 Star) | Living area | Flat-screen TV, DVD player

Family Room, Multiple Beds, Connecting Rooms, Garden View (Palace 5 Star)

  • 65 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed, Garden View (Palace 5 Star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Garden View (Palace 5 Star)

  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Park View (Palace 5 Star)

Deluxe Suite, 1 King Bed, Park View (Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Park View (Palace 5 Star)

  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking (Palace 5 Star)

Superior Room, 1 King Bed, Non Smoking (Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking (Palace 5 Star)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms, Annex Building (Pavillon 4 star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, Multiple Beds, Connecting Rooms, Annex Building (Pavillon 4 star)

  • 50 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Room, 1 King Bed, Garden View, Annex Building (Pavillon 4 star)

Room, 1 King Bed, Garden View, Annex Building (Pavillon 4 star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View, Annex Building (Pavillon 4 star)

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Park View (Palace 5 Star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Park View (Palace 5 Star)

  • 35 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Pavillon 4 star)

Room, 1 King Bed (Pavillon 4 star) | Bathroom shower

Room, 1 King Bed (Pavillon 4 star)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View (Palace 5 Star)

Flat-screen TV, DVD player

Deluxe Room, 1 King Bed, Garden View (Palace 5 Star)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Versailles Suite, Palace 5 Star)

Suite, 1 King Bed (Versailles Suite, Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Versailles Suite, Palace 5 Star)

  • 150 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Connecting Rooms, Park View (Palace 5 Stars)

Family Suite, Multiple Beds, Connecting Rooms, Park View (Palace 5 Stars) | Bathroom | Combined shower/bathtub, hair dryer, dressing gowns, towels

Family Suite, Multiple Beds, Connecting Rooms, Park View (Palace 5 Stars)

  • Park view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Room, 2 Single Beds, Garden View (Pavillon 4 star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Garden View (Pavillon 4 star)

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Garden View (Palace 5 Star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Garden View (Palace 5 Star)

  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Annex Building (Pavillon 4 star)

Room, 2 Single Beds, Annex Building (Pavillon 4 star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Annex Building (Pavillon 4 star)

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Park View (Palace 5 Star)

Junior Suite, 1 King Bed, Park View (Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Park View (Palace 5 Star)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Terrasse Suite, Palace 5 Star)

Suite, 1 King Bed (Terrasse Suite, Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Terrasse Suite, Palace 5 Star)

  • 110 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Hotel Le Versailles

Free WiFi
Air conditioning
Breakfast available
Parking available
4.2 out of 5, Very good, (1003)
The price is €147
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Hotel Le Versailles

About this property

Waldorf Astoria Versailles - Trianon Palace

Luxury Versailles resort in Notre-Dame with 2 restaurants
Along with 2 restaurants, this smoke-free resort has a full-service spa and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Waldorf Astoria Versailles - Trianon Palace offers 199 accommodations with DVD players and minibars. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, dressing gowns and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include espresso makers and a safe. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include an outdoor tennis court, an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Guerlain has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Waldorf Astoria Versailles - Trianon Palace. During your stay, you'll be within walking distance of Palace of Versailles. You'll find features such as free WiFi in public areas and free valet parking, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free valet parking
  • Enjoy French cuisine while dining at La Veranda
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body treatments, massages or body wraps at Spa Guerlain
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Just a 3-minute drive from Palace of Versailles and 13 minutes from Roland Garros Stadium
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Waldorf Astoria Versailles - Trianon Palace offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre, 18 meeting rooms, and limo/town car service are available. A fitness centre, a sauna, and spa services are also featured at the luxury Waldorf Astoria Versailles - Trianon Palace. Free valet parking is available.

This 5-star Versailles resort is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 10:30 AM.
La Veranda – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Gordon Ramsay au Trianon – This fine-dining restaurant specialises in French cuisine and only serves dinner. 1-star Michelin rating. Reservations are required. Open daily.
Bar Galerie – This bar serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

Arabic, Dutch, English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 25 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free valet parking on site
  • Parking on site (EUR 24 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 39 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar Galerie
  • Gordon Ramsay au Trianon
  • La Veranda

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Pro golf lessons
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • DVD player
  • Free cot
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 75.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 11.38 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 39 per person
  • Fee for in-room wireless Internet: EUR 25 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: EUR 25 (rates may vary)
  • Self-parking fee: EUR 24 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The Gordon Ramsay au Trianon Restaurant is open from Tuesday to Saturday for dinner. The restaurant is closed on Sunday and Monday.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Trianon Palace Versailles Waldorf Astoria
Trianon Palace Versailles Waldorf Astoria Hotel
Trianon Versailles Palace
Trianon Waldorf Astoria
Trianon Waldorf Astoria Hotel
Trianon Palace Waldorf Astoria Hotel
Trianon Palace Waldorf Astoria
Trianon Palace Hotel Versailles
Versailles Trianon Palace Hotel
Waldorf Astoria Trianon Palace Versailles Hotel
Waldorf Astoria Trianon Palace Hotel
Waldorf Astoria Trianon Palace
Trianon Palace Versailles A Waldorf Astoria Hotel
Waldorf Astoria Versailles - Trianon Palace Hotel
Trianon Palace Versailles A Waldorf Astoria Hotel
Waldorf Astoria Versailles - Trianon Palace Versailles
Waldorf Astoria Versailles - Trianon Palace Hotel Versailles
Waldorf Astoria Trianon Palace Versailles
Waldorf Astoria Versailles Trianon Palace
Waldorf Astoria Versailles - Trianon Palace Resort
Waldorf Astoria Versailles - Trianon Palace Versailles
Waldorf Astoria Versailles - Trianon Palace Resort Versailles

Waldorf Astoria Versailles - Trianon Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1001 reviews" "
Rating 8 - Good. 233 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous and location is perfect if visiting Versailles. The bed very comfy! The room was spacious and comfortable. I felt the shower - hot water, shower pressure was very lacking but everything else was perfection.
Stayed 1 night in Sep 2024

8/10 Good

Mylene, Hasbrouck Heights

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We appreciate the hospitality of the front desk reception when we arrived early. Our experienced with our stay was great except for the dining experience we had. By the way the food was great and the waiters were good overall except the one staff who seated us at our table. There were 3 tables available for two at that time, two in the middle & one by the window. She seated us at one of the middle table that we felt uncomfortable, so we asked to be moved by the window table for two, she said she will get back to us about that & she never did & never followed up on us. Then 2 guests came she also ushered them in the table for two in the middle but then they refused to seat and ask for a table by the window and immediately without hesitation she granted their request and totally ignored our first request. We are very disappointed by unjust & somewhat racist to us. On our way out I told her you never came back to follow up on us. We travel a lot and stayed in most of the best hotels out there and this is by far the worst service we’ve experience We we’re not treated fairly at this dining experience and ask the manager to address this issue with this particular individual.
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel! Beautiful, elegant, comfortable, clean. Always smells so fragrant. (How do they do that?!) Right next to extensive Versailles fields and forests that are free access and incredibly beautiful and relaxing to walk through. Amazing! A few blocks from lovely town of Versailles and the Chateau. We loved this hotel and were sad to leave! We will definitely be back.
Stayed 2 nights in Sep 2024

10/10 Excellent

Dominic

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Igor, Roswell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is simply charming. The building is beautiful and our room was clean and spacious. The hotel provides an easy access to Versalles, and one can buy tickets at the concierge stand. The only downside is the food at Le Veranda restaurant. We had quite mixed experience. Couple of dishes were excellent, while others were absolutely inedible. The breakfast was simply bad. So they certainly need to up their game when it comes to the food
Stayed 1 night in Sep 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Rosa

Stayed 2 nights in Aug 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Renu

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressive property with amazing staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was magical
Stayed 3 nights in Aug 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Charlotte

Liked: Staff & service, amenities, property conditions & facilities
The service was amazing. Staff was very helpful and polite.
Stayed 1 night in Aug 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Aug 2024

10/10 Excellent

Diane

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel is beautiful and peacful. The staff was so helpful and accommodating. I would highly reccomed it it.
Stayed 1 night in Aug 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful but the 5 star is much better than the 4 star so I would choose the main building.
Stayed 1 night in Aug 2024

10/10 Excellent

Chastidy, Valley Stream

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part is the access to the Versailles Gardens. I will be back! This was my second time visiting Paris and this location made the difference for me. The staff were so kind and the hotel grounds were impeccable. It was about a 35 minute train ride into Paris, which we did every day without complaint. The train station was within walking distance. I loved everything about my stay.
Stayed 5 nights in Jul 2024

10/10 Excellent

Sinead

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right by the Palace Gardens
We arrived early hoping to drop bags but were given a room immediately. Lovely hotel, couldn’t fault it at all
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Versailles Experience
Excellent stay here. It has been one of my favorite hotel experience. The grounds are beautiful. The service was perfection. I would love to return for a longer stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Behnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2024

10/10 Excellent

Giselle, thousand oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property walkable to the palace
Stayed 2 nights in Jun 2024

10/10 Excellent

Wesley

Stayed 4 nights in Jul 2024

4/10 Poor

Nicholas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A very nice property but absolutely terrible customer service we checked into the hotel and were not advised of the free parking from the valet but ended up being directed to a car park where we had to pay for overnight parking. We were not advised that there was free Wi-Fi in the rooms but asked to pay €10. We could not access the fridge to get the items out because they failed to release the lock and I called down to reception to speak with them. They did not answer calls - for 30 mins . They didn’t answer when I phoned the concierge and they didn’t answer when I phoned the person assistant so all in all very pretty hotel with very nice rooms but terribly badly run. Not what you expect for 800 euros per night
Stayed 2 nights in Jul 2024

4/10 Poor

Karin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not what we expected!!!!
When we made the reservation in no place did they tell us that the terrace bar was closed, my husband and I wanted to celebrate our anniversary with changpane and be able to enjoy its abane with peace of mind as we usually do on our trips and when we reserve hotels of this category more in this Location, it was disappointing trying to get an option with so many terraces and tables outside, the time we asked for was 4:30 and no restaurant at that time was busy, what a shame to have status with the Hilton and that it was of no use, it was uncomfortable try to find solutions and prefer to go somewhere else to enjoy an hour without the children.
Stayed 1 night in Jul 2024