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Fairmont Empress

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Empress

Exterior
Ocean views, serves lunch and dinner
Indoor pool, open 5:00 AM to 11:00 PM, pool loungers
Lobby
Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot tub
    Hot tub
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available

Explore the area

Map
721 Government St, Victoria, BC, V8W1W5
  • Government Street
    1 min walk
  • Royal BC Museum
    3 min walk
  • Victoria Bug Zoo
    3 min walk
  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    4 min walk

Room options

View all photos for Fairmont Gold Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 2 Queen

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe Harbour View 1 King

  • 30 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold One Bedroom Suite City View 1 King

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Harbour View 1 Queen

  • 26 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont City View 1 Queen

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe Harbour View 1 King

  • 36 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 King

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 1 King

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Harbour View 1 King

  • 30 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Junior Suite City View 1 King

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold City View 1 King

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay films

Executive Suite City View 1 King

  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 2 Queen

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont City View 2 Double

Premium bedding, minibar, in-room safe, desk

Fairmont City View 2 Double

  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King | Living area | 32-inch flat-screen TV with cable channels, TV, pay films

One Bedroom Suite City View 1 King

  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 Queen

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King | Premium bedding, minibar, in-room safe, desk

Fairmont City View 1 King

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Victoria Regent Waterfront Hotel & Suites

Parking included
Free WiFi
Business services
Laundry
4.8 out of 5, Exceptional, (1019)
The price is €292
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Victoria Regent Waterfront Hotel & Suites

About this property

Fairmont Empress

Edwardian Victoria hotel connected to the convention centre, steps from Maritime Museum of British Columbia
2 restaurants, a full-service spa and an indoor pool are available at this hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Fairmont Empress offers 431 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Willow Stream Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
The sightseeing around Fairmont Empress gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Victoria Harbour. Enjoy features like free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Enjoy American cuisine with ocean views at Q at the Empress, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages, facials or aromatherapy at Willow Stream Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Maritime Museum of British Columbia and Victoria Bug Zoo
  • Ferry terminal and cruise terminal shuttle service available for a fee
  • Pets welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 22604 square feet (2100 square metres) and includes conference space. A hot tub, a sauna, and spa services are also featured at the eco-certified Fairmont Empress. Parking is available for a fee.

Smoking is allowed in designated areas at this Edwardian Victoria hotel.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11:00 AM.
Q at the Empress – Overlooking the ocean and garden, this restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Lobby Lounge – Overlooking the ocean and garden, this restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar – Overlooking the ocean and garden, this bar specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Parking on site (CAD 35 per day; includes in/out privileges)
  • Valet parking on site (CAD 49 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22,604 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 17 2025 (dates subject to change):
  • Hot springs
  • Recreation facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 20 to 40 for adults and CAD 10 to 20 for children
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Self-parking fee: CAD 35.00 per day (in/out privileges)
  • Valet parking fee: CAD 49.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1165 out of 1662 reviews" "
Rating 8 - Good. 272 out of 1662 reviews" "
Rating 6 - Okay. 130 out of 1662 reviews" "
Rating 4 - Poor. 52 out of 1662 reviews" "
Rating 2 - Terrible. 43 out of 1662 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the centre of everything.
Stayed 3 nights in Aug 2024

10/10 Excellent

Elva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and updated interiors with stunning views of the harbor, great live music, people watching and high tea.
Stayed 2 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Super special staff! Friendly. Go out of their way to help you.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gregory S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch experience throughout a 3 night stay. Got us in quickly the day we arrived (before check in time) and gave us an extra hour past check out time to enjoy breakfast the day we left. Best hotel bed I have slept in over the last several years. Can be pricey of course but if you are there for short stay I recommend you splurge and try it. Old classic luxury hotels often have a problem when they update their rooms balancing between modernizing and retaining the charm of the original but the Empress has nailed it. . The only improvement I could really suggest would be the window coverings but they were ok as well. And YEAH for windows that open!
Stayed 3 nights in Aug 2024

6/10 Okay

Nicole

Travelled with partner
Disliked: Staff & service
Staff were cold and cranky - no smiles. Except in the tea and dining are - they were fab!
Stayed 4 nights in Aug 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iconic
Food was just ok. High tea was lovely. Location outstanding
Stayed 1 night in Aug 2024

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique & unusual hotel, lots of ornate furnishings. Great gym and pool. Parking is easy and choice of foods is good. The best thing is the well manicured grounds with lots of flowers. The staff are great & will attend to your needs. The bad thing is the price.
Stayed 2 nights in Aug 2024

6/10 Okay

Zerai

Travelled with family and small children
Disliked: Staff & service
It was in a great location to access anything close by. However, only because we had kids with us, the check in process needed to be approved by a manager that the receptionist needed to go and talk to the manager about it in person. Not sure if she could not say what she wanted to say to the manager in front of me over the phone. That whole process gave me the impression that they were not trying to welcome us. In addition, I signed up for a city view room and they gave us rooms facing the back of the property overlooking the old roof of the building.
Stayed 1 night in Aug 2024

10/10 Excellent

Deborah

Travelled with group
Liked: Amenities
Great location easily walkable and hotel wonderful.
Stayed 3 nights in Aug 2024

4/10 Poor

Sergio

Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 4 nights in Aug 2024

10/10 Excellent

Myra

Stayed 1 night in Aug 2024

10/10 Excellent

Hyun, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont Empress is a beautiful hotel. An experience everyone should have when in Victoria.
Stayed 1 night in Aug 2024

6/10 Okay

Trang

Liked: Cleanliness
Flowers around property
Stayed 2 nights in Aug 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Top tier hotel in the heart of the Victoria marina
Stayed 2 nights in Aug 2024

10/10 Excellent

Rhodena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Service was amazing. A must stay!
Stayed 1 night in Aug 2024

10/10 Excellent

Maria del Rosario, San Antonio

Liked: Staff & service, amenities, property conditions & facilities
Great location. Excellent service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Aug 2024

6/10 Okay

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt that the price is based on reputation rather than value. For 700 plus dollars per night you would expect to get a better view than looking on the near by buildings roof
Stayed 2 nights in Aug 2024

10/10 Excellent

Austin A

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very beautiful place to visit and felt very safe
Stayed 3 nights in Aug 2024

10/10 Excellent

Connie, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 4 days in this iconic hotel Aug 12 -16 to celebrate my 64th birthday. I wanted to visit Victoria one more time. I spent August on the Island in my youth camping on Qualicum Beach. I have been very ill the past 3 years, I was missing birthdays with my nephew, his 26th the day before. We are Leo's who love luxury. My niece & fiancé moved to Victoria for school and won't come home, they have inspired us all. I wanted to spoil them fierce they are my heart and my nephew is my soul mate. I wanted to make a new memory with him because we lost my sister 6 yrs ago. We were magical trio of fun. The Empress from the moment you arrive is also magic, the gardens, views, staff, lobbies, decor, dining, bar & other guests are perfection. Everyone visiting this property is instantly transported to joyous & peaceful. The staff at the Empress masterfully welcomes you & takes care of you at every level. The dining is superb from breakfast til dinner and we had every Empress gin cocktail they create (my goal). This is place is worth every penny so by all means splurge & treat yourself at least once in your life.
Stayed 4 nights in Aug 2024

10/10 Excellent

Mimi, Prineville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beautiful place!! Gold level is the best with wonderful staff!!!
Stayed 2 nights in Aug 2024