2/10 Terrible
Rosemary
30 Sept 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Good points: Central location & close to the seafront
Bad points: reception is to the rear of the property through a car park. Not signposted. On my way to hotel I got caught in a heavy downpour then spent 30 mind shivering in wet clothes trying to get into the property to check in. I tried the reception phone number at least 10 times & only managed to get in after trying adjoining restaurant a few times
The check in took ages and I was dealt with in a very perfunctory manner. Had to carry heavy luggage myself & wasnt shown to my room (just up to the floor) wasn’t exactly straightforward to find. The cleanliness of the room was acceptable but I had an old sash window which wouldn’t close and was only covered by a pair of shabby curtains which barely closed properly. The shower had weak pressure and was cold. Shower door very flimsy and it suddenly made sense why they kept going on about fines for property damage during check in. The bed itself was reasonably comfortable but due to the window the room was freezing - i felt vulnerable & couldn’t get any sleep. Fixtures and fittings generally poor and felt like I was staying in a bedsit. I didn’t want to have to go back down to complain about room as I was worried about getting locked out again. Check out was ok. Different person on reception and she was at least somewhat interested and concerned about my feedback. Apart from that a thoroughly unpleasant experience didn’t want to stay for breakfast and was glad to leave.
Rosemary
Stayed 1 night in Sep 2024
