SureStay Hotel by Best Western Whittington Rend Lake

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Dates

December 2024

January 2025

Standard Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, pillow-top beds, individually decorated

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pet-friendly

Breakfast included

24/7 front desk

Housekeeping

Air conditioning

Free WiFi

Explore the area

13277 Freeway Lane, Whittington, IL, 62897

Pheasant Hollow Winery
5 min walk
Southern Illinois Art and Artisans Center
2 min drive
Rend Lake
5 min drive
Marion, IL (MWA-Williamson County Regional)
29 min drive

Room options

Premium bedding, pillow-top beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Sleeps 4
2 Queen Beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Sleeps 2
1 Queen Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Sleeps 4
2 Queen Beds

Similar properties

Breakfast included

Pet-friendly

Parking included

Free WiFi

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Hotel with free breakfast, a quick walk to Pheasant Hollow Winery

This smoke-free hotel features coffee/tea in a common area, a 24-hour front desk and free newspapers. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a corner/local shop, a TV in a common area and a front desk safe are on-site. Change of towels is available on request

SureStay Hotel by Best Western Whittington Rend Lake offers 40 accommodations with free newspapers and a hairdryer. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 40-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

This Whittington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at SureStay Hotel by Best Western Whittington Rend Lake. During your stay, you're just a quick walk from Pheasant Hollow Winery. Features include free breakfast, free WiFi in public areas and free self-parking.

Free continental breakfast served daily
Free WiFi and wired Internet
Free self-parking and Motorhome/coach/lorry parking
Amenities include free newspapers in reception, a front desk safe and convenience store
Guests have great things to say about the beds and the helpful staff
Just a 5-minute walk from Pheasant Hollow Winery and a 2-minute drive from Wayne Fitzgerrell State Park
Cats and dogs welcome for a fee (restrictions apply)

Free breakfast is served daily. Public spaces have free WiFi and wired Internet. The business-friendly SureStay Hotel by Best Western Whittington Rend Lake also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

This Whittington hotel is smoke free.

Guests are served a free continental breakfast daily from 5 AM to 9 AM.

Languages

English, Hindi

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free self parking on site
Free RV/bus/lorry parking on site
Wheelchair-accessible parking available

Food and drink

Free continental breakfast available daily 5 AM to 9 AM
Coffee and tea in common areas

Family friendly

Grocery/convenience store
In-room microwave
In-room refrigerator
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
Free newspapers in lobby
Grocery/convenience store
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)

Outdoors

In a state park

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lever door handles
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk

Built in 2013
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Shower/bathtub combination
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

40-inch LCD TV with cable channels

Food and drink

Microwave
Refrigerator
Restaurant dining guides

Air conditioning (climate-controlled)
Desk
Desk chair
Free daily newspapers
Free local calls
Heating (climate-controlled)
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 25 per accommodation, per night
Only dogs and cats are allowed
Maximum 2 (weight limit: 100 lb per pet)
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 20.0 per stay.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 25 per accommodation, per night
Service animals are exempt from fees
Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival.

We should mention

Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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SureStay Hotel by Best Western Whittington Rend Lake Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Babette, Dike

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very comfortable stay. Not the greatest breakfast

Stayed 1 night in Aug 2024

10/10 Excellent

Carla

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful hidden gem tucked off the highway. Clean & friendly. They do have a cat living on premises.. so if your allergic be prepared.

Stayed 1 night in Aug 2024

6/10 Okay

Jeannette

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Getting there was really scary hassle. Google maps led me off the highway through dark back single kane roads in bad weather. I nearly gavebup trying to find this place due to construction detours.

Stayed 1 night in Jul 2024

10/10 Excellent

Mary Ann

Travelled with family

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

8/10 Good

Denise

Business traveller, Travelled with partner

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Rooms were clean. Shower had great water pressure.

Stayed 1 night in Aug 2024

8/10 Good

Vikram

17 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

2/10 Terrible

Becki

Travelled with family

15 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Room in poor shape. Headboard fell off of wall as i was in bed hitting my head, toilet paper holder broken half out of wall. Towles in poor shape, shower wash, kleenex not stocked. Breakfast poor choices,

Stayed 1 night in Jul 2024

10/10 Excellent

Frank

Travelled with partner

14 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

well loaded hotel

Stayed 1 night in Jul 2024

10/10 Excellent

Micah

Travelled with family

14 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great breakfast!

Fantastic service and breakfast. Exceptionally quiet. Repeat hotel for us and every stay has been great!

Stayed 1 night in May 2024

4/10 Poor

Cathy

Travelled with family

13 Jul 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Humidity poor A/C. Saturated wet carpet

Please get this hotel up to healthier expectations!!! Walking to our room the hallway was lined with dehumidifiers. We were in room 118. We live in the south so are aware of heat-humidity. This was sickening to open our door and overwhelmed with strong pet urine. We found the source of it was the wet carpet from having such high humidity in it > 70%. While we don’t expect frills in a pet friendly hotel, we do expect healthy conditions. Absolutely strong pet urine. Wet rug. Our clothes were wet from humidity next morning. Please fix this health hazard. Nobody should go to this hotel until it is fixed. We thought it was an isolated situation when we first read reviews, unfortunately it is not. We would have left but we traveled 9 hours and there was nothing else near. Also make sure to bring food. No place for food unless you go 10 miles further and if you get there after 6 places are not open. In summary we barely slept because of the lack of healthy air flow,strong pet urine odor. We had to keep our clothes/shoes on for health reasons. Our poor two well behaved indoor older labs we had to pay additional pet fees would only lay down by the door wanting out of there.

Stayed 1 night in Jul 2024

10/10 Excellent

Mistie L

11 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely clean with comfortable beds and very friendly staff!

Stayed 1 night in Jul 2024

10/10 Excellent

Rhonda

10 Jul 2024

Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family

10 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for overnight travelers

We enjoyed the hotel, room was comfortable and clean. Only problem was that my grandson and I both have allergies and it was a bit musty/damp feeling.

Stayed 1 night in Jul 2024

8/10 Good

Velora

Travelled with family, Travelled with pets

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very convenient close to the interstate

Stayed 2 nights in Jul 2024

6/10 Okay

Terri

Travelled with family

4 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

No frills here in this tiny town

So this was an interesting hotel, it looks like they took a building and turned into a Best Western. I'd say it was pretty clean and a decent stay, the beds were actually not too bad. No pool or extras here and the breakfast was non existent. The think my wife and I really did not like though was even though parking spaces were slanted, they were created for smaller cars so since a ton of trucks stayed the night we did we could not drive through the parking lot as we almost hit everyone's vehicle. Staff was super friendly though and even gave us help on finding food in a small town. For the price I paid I'd say it was a decent experience.

Stayed 1 night in Jun 2024

10/10 Excellent

Elizabeth

3 Jul 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Mike

1 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel and friendly staff cool cat Oliver

Stayed 1 night in Jun 2024

4/10 Poor

Cassandra

1 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

10/10 Excellent

Julie

30 Jun 2024

Stayed 1 night in Jun 2024

8/10 Good

Laura

29 Jun 2024

Stayed 1 night in Mar 2024

4/10 Poor

James

29 Jun 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

The good, the ok and the UGLY

The good, the OK and the ugly: The Good: Very friendly staff and smooth check in. Property was clean (other than being a swamp -see ugly below). Rooms were very large and would be good for a family if the UGLY below was fixed. The OK Breakfast was very minimal, and beds were just ok. Glad it was not a multi-night stay. The Ugly: Dehumidifiers in the hallway. Carpet in room felt soggy and entire atmosphere was humid. AC in room would not adequately cool, even on lowest setting. Was overly hot all night. Woke up with a bad sinus headache. If I had not checked in so late at night after traveling for many hours, I would have left and tried to go elsewhere but at that point it was a safety issue, because I was so tired, so I stayed. Reserved a room at this place because it was rated at a 9 on Hotels.com. How it got that rating is beyond me. I travel this route frequently but will not stay at this property again and cannot recommend unless you are desperate, particularly at the amount they are charging. I feel ripped off.

Stayed 1 night in Jun 2024