SureStay Plus Hotel by Best Western Brandywine Valley

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Dates

January 2025

February 2025

Standard Room, 1 Queen Bed, Accessible, Bathtub | Desk, iron/ironing board, cots/infant beds, rollaway beds

Overview
Rooms
Location
Policies

Popular amenities

Hot tub

Pool

Gym

Breakfast included

Pet-friendly

Housekeeping

Explore the area

1807 Concord Pike, Wilmington, DE, 19803

Brandywine Valley
1 min walk
Cajun-sno
1 min walk
Wilmington Station
12 min drive
Philadelphia, PA (PHL-Philadelphia Intl.)
27 min drive

Room options

Desk, iron/ironing board, cots/infant beds, rollaway beds

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Sleeps 2
1 Queen Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Sleeps 2
1 King Bed

Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

Sleeps 2
1 Double Bed

Standard Room, 1 Queen Bed, Accessible, Bathtub

Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Sleeps 2
1 Queen Bed

Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Sleeps 4
2 Double Beds

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Sleeps 4
2 Double Beds

Executive Room, 1 Queen Bed, Non Smoking

Sleeps 2
1 Queen Bed

Similar properties

Breakfast included

Pet-friendly

Parking included

Free WiFi

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Pet-friendly hotel connected to a shopping centre in Wilmington with free breakfast

Along with an outdoor pool, this smoke-free hotel has a fitness centre and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, conference space and a children's pool. Housekeeping is available on request.

SureStay Plus Hotel by Best Western Brandywine Valley offers 95 air-conditioned accommodations with DVD players and coffee/tea makers. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Wilmington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Brandywine Valley. During your stay, you'll be connected to a shopping centre and just a quick walk from Brandywine Valley. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

Free breakfast offered
Free WiFi
Free self-parking
Take a swim in the outdoor pool or soak in the hot tub
Amenities include free newspapers in reception, a front desk safe and conference space
On-site recreation includes a gym and bicycles to rent
6 minutes by car from Grand Opera House and 7 minutes from Wilmington Riverwalk
Pets welcome for a fee (restrictions apply)

SureStay Plus Hotel by Best Western Brandywine Valley offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a fitness centre. There's a snack bar/deli on site. Free breakfast is served. WiFi is free in public spaces.

The business-friendly SureStay Plus Hotel by Best Western Brandywine Valley also features a vending machine, a garden, and complimentary newspapers in the lobby. Free self parking is available.

This Wilmington hotel is smoke free.

Guests are served a free breakfast.

Languages

English, Korean, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free breakfast available
Snack bar/deli

Things to do

Bicycle rentals
Children's pool
Gym
Outdoor pool
Spa tub

Family friendly

Children's pool
Cot (surcharge)
DVD player
Outdoor pool
Rollaway/extra bed (surcharge)
Snack bar/deli

Conveniences

24-hour front desk
Free newspapers in lobby
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)

Business services

Conference space

Outdoors

Garden
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Room amenities

Bedroom

Bedsheets provided
Cot (surcharge)
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

DVD player
TV with cable channels

Food and drink

Coffee/tea maker

Air conditioning
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
LED lighting
Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 15 per pet, per night
Maximum 2 (weight limit: 80 lb per pet)
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 10.0 per day.

Cots (infant beds) are available for USD 5.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 200

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 15 per pet, per night
Service animals are exempt from fees
Crib (infant bed) fee: USD 5.0 per day
Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property uses a grey water recycling system

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival.

We should mention

Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Brandywine

Best Western Brandywine Inn

Best Western Brandywine Valley

SureStay Plus Hotel Brandywine Valley Wilmington

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SureStay Plus Brandywine Valley

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SureStay Plus Hotel by Best Western Brandywine Valley Reviews

6.4

6.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

10/10 Excellent

Richard

Travelled with family

23 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

6/10 Okay

Jennyfer

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, amenities

The registration area was very nice with a grand piano, quiet music, and a "log fire" on the TV screen. We were warned by another guest, "The coffee is good but you might want to go out for breakfast." She was right. The waffle maker stuck so waffles didn't really work. The bathtub looked like the drain had been painted over.

Stayed 1 night in Sep 2024

10/10 Excellent

Gladys

22 Sept 2024

Stayed 2 nights in Aug 2024

8/10 Good

Richard

Travelled with family

22 Sept 2024

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

6/10 Okay

Leszek

Travelled with family and small children

22 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

It is hard to locate since there is only one sign up front, and the hotel is hidden from the main road by a shuttered restaurant.

Stayed 2 nights in Sep 2024

4/10 Poor

Michael

22 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Room was dirty

Stayed 2 nights in Sep 2024

10/10 Excellent

Kanda

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

6/10 Okay

Roxann

Travelled with family

16 Sept 2024

Liked: Staff & service, amenities

Older property, needs some TLC. But Nikki at the front desk was amazing!!! So friendly and welcoming!

Stayed 1 night in Sep 2024

10/10 Excellent

Kenny

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to everything

Stayed 1 night in Aug 2024

2/10 Terrible

Dana

Travelled with partner

10 Sept 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Staff was wonderful veey pleasant But there was a couple of roaches and a used cup wiyh liquid left in the fridge

Stayed 1 night in Sep 2024

10/10 Excellent

Brenda

9 Sept 2024

Stayed 2 nights in Aug 2024

6/10 Okay

Seungbeen

Business traveller, Travelled with group

9 Sept 2024

Liked: Staff & service

I met glasses her She has friendly and nice And I checked my room but, I was confused Because a lot of dirty bug and dirty room and noise but the hotel staff very nice I like them

Stayed 1 night in Sep 2024

6/10 Okay

Salvatore

8 Sept 2024

Room wasn’t cleaned well and found dead roaches

Stayed 1 night in Jul 2024

4/10 Poor

Kandy

4 Sept 2024

Stayed 1 night in Aug 2024

4/10 Poor

Foundress

Travelled with family

2 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The pool was dirty and unusable. After i mentioned it, i was not advised. The outside hot tub was empty. The indoor jets Didn't work. I woke up with a dead roach on my chest. Disgusting.

Stayed 2 nights in Aug 2024

8/10 Good

Ricardo

Travelled with partner

2 Sept 2024

Liked: Cleanliness, staff & service

The staff was very nice the room was alright bathroom very small looks like there was a leak upstairs, the pool really needs to be updated looks like a lot of algae

Stayed 1 night in Aug 2024

8/10 Good

Christian

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

2/10 Terrible

JANE

Travelled with family

30 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

I WANT TO MAKE A COMPLAINT, THEY SHOULD RETURN TO ME SOME MONEY BUT I CHOSE THAT HOTEL BECAUSE OF THE POOL WHICH LOOKS WONDERFUL ON THE WEBSITE BUT NEITHER I OR ANYONE SWIMMED BECAUSE IT WAS DIRTY AND NO ONE SAID ANYTHING TO ME WHEN I CHECKED IN TOLD ME, PLEASE CONTACT TO ME

Stayed 2 nights in Aug 2024

8/10 Good

Ismael

29 Aug 2024

Stayed 1 night in Aug 2024

6/10 Okay

Tia

Travelled with partner

28 Aug 2024

Liked: Cleanliness, staff & service

The standard room are old and outdated.

Stayed 1 night in Aug 2024

6/10 Okay

Darrin

28 Aug 2024

Liked: Staff & service

The young lady who was at the desk when I checked in is an absolute professional - one of the best hotel staff I have ever interacted with (I spend approx. 20 nights per year in a motel for personal travel). The man at check-out was also helpful. The property appearance just looks tired and the outside lacks attention to detail in upkeep (unkempt - trash/landscaping). The on-line picture when I booked makes it look better than it is. To be clear, there are properties that are much worse, but there are many in this price range that are better. The exterior doors say they are locked, even as they stood open all evening. I had some other issues with cleanliness in the room; the front desk assured me they would be addressed.

Stayed 1 night in Aug 2024

6/10 Okay

Anitra

Travelled with partner

25 Aug 2024

Disliked: Property conditions & facilities

This property was convenient to the location of event I had attended earlier in the evening. That’s about all I have to say positively. I booked at king bed. Housekeepers were relaxing in the lobby chatting with the front desk manager who was so hungry she ate in front of me. I went to the room to sanitize. There were patch repairs in just about every wall. It felt creepy. The inside of the refrigerator wasn’t clean and the toilet seat had been cleaned with a dirty towel. But overall the cleaning was ok. Then I saw a fleck on a pillow. I turned the bed down and there was more flecks. They were very small but looked some like bugs. When I checked out the next day I saw housekeepers drop the linens on the ground outside. The flecks were probably from the debris that flies in the air when dropped and the bugs that live in that dirt. I complained about the bugs and the front desk person immediately “upgraded “ me to a court side “queen” room but the bed was actually a full. There were no flecks in it though. The refrigerator and microwave were old and extremely used. I did have to clean the toilet but I was going to do that anyway. And there were no holes in the walls with patch repairs so I accepted the “upgrade” Of course I cleaned the rest of the room.

Stayed 1 night in Aug 2024