Residence Inn by Marriott Winston-Salem Hanes Mall

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Dates

January 2025

February 2025

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool

Breakfast included

Gym

Pet-friendly

24/7 front desk

Housekeeping

Explore the area

3885 Oxford Station Way, Winston-Salem, NC, 27103

Hanes Mall
4 min drive
Novant Health Forsyth Medical Center
5 min drive
Wake Forest University Baptist Medical Center
7 min drive
Winston-Salem, NC (INT-Smith Reynolds)
15 min drive

Room options

Suite, 1 Bedroom, Non Smoking

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Studio, Multiple Beds, Non Smoking

Sleeps 6
2 Queen Beds and 1 Double Sofa Bed

Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed with Sofa bed, Non Smoking

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-in Shower)

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Tub)

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Studio, Multiple Beds, Non Smoking (Hearing Accessible)

Sleeps 6
2 Queen Beds and 1 Double Sofa Bed

Studio, Multiple Beds, Non Smoking (Mobility Accessible, Tub)

Sleeps 6
2 Queen Beds and 1 Double Sofa Bed

Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Hotel with free breakfast, near Hanes Mall

This smoke-free hotel features a fitness centre, coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities. Housekeeping is available on request.

Residence Inn by Marriott Winston-Salem Hanes Mall offers 108 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes sofa beds. Premium cable televisions are provided. Accommodation at this 3-star hotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Residence Inn by Marriott Winston-Salem Hanes Mall. During your stay, you'll be close to Hanes Mall. Features include free breakfast, free WiFi in public areas and free self-parking.

Free full breakfast served daily
Free WiFi
Free self-parking
Take a swim in the seasonal outdoor pool
Amenities include a front desk safe, conference space and a computer
On-site recreation includes a gym and mini golf
Just a 4-minute drive from Hanes Mall and a few minutes from Wilkes Regional
Pets welcome for a fee (restrictions apply)

Residence Inn by Marriott Winston-Salem Hanes Mall offers its guests a fitness centre and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Free breakfast is served daily. Event space at this hotel measures 825 square feet (77 square metres) and includes conference space. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Residence Inn by Marriott Winston-Salem Hanes Mall. Free self parking is available.

This 3-star Winston-Salem hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 9:30 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
Coffee and tea in common areas

Things to do

Gym
Mini golf
Seasonal outdoor pool
TV in common areas

Family friendly

Free cot
In-room kitchenette
In-room microwave
In-room refrigerator
In-room sofa bed
Laundry facilities
Mini golf
Seasonal outdoor pool
Separate in-room dining area

Conveniences

24-hour front desk
Laundry facilities
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)

Business services

825 square feet of conference space
Computer station

Outdoors

Barbecue grill
Picnic area

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar near toilet
Height-adjustable showerhead
Lift
Low-height electrical sockets in bathroom
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk

Room amenities

Bedroom

Bedsheets provided
Free cot
Sofa bed

Bathroom

Hair dryer
Private bathroom
Soap
Towels provided

Entertainment

32-inch TV with premium cable channels

Food and drink

Cleaning supplies
Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Freezer
Hob
Kitchenette
Microwave
Paper towels
Refrigerator
Separate dining area

Air conditioning (climate-controlled)
Desk
Desk chair
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Phone
Recycling
Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4 AM

Late check-in subject to availability

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 100 per accommodation, per stay
Maximum 2 (weight limit: 50 lb per pet)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 100 per accommodation, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Front desk staff will greet guests on arrival.

We should mention

The seasonal pool will open in May and close in October.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Marriott Winston-Salem Hanes Mall Aparthotel

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Residence Inn by Marriott Winston-Salem Hanes Mall Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Julius

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

2/10 Terrible

Justin

Business traveller

29 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Do yourself a favor and look elswhere. I travel for work and this is the absolute worst property I have ever stayed in. The lock on the door died and I was locked out of my room for an hour. There are ants in the room. In two weeks they cleaned my room three times. The second and third times they took all the towels without leaving clean ones. They have never made the bed or changed the sheets. There is dust everywhere and they don't clean the rooms. The hotel has families living here. You're better off staying at any other hotel.

Stayed 9 nights in Aug 2024

10/10 Excellent

Robert

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

JERMAINE

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location is perfect with all the excessible shops and dining options around.

Stayed 6 nights in Aug 2024

10/10 Excellent

Alisia

Travelled with family

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I arrived here the weekend I was moving my son to school, all orientation events were canceled due to a tropical storm. Our room was the perfect haven to make popcorn and have a sleep over. We will now stay here for all future visits.

Stayed 1 night in Aug 2024

6/10 Okay

Scott

7 Aug 2024

Disliked: Property conditions & facilities

Out of ….

Pool and 1 Elevator were out of order. Shortage of towels, TP, klennix, clothes hangers,… Staff were very friendly.

Stayed 5 nights in Aug 2024

10/10 Excellent

Ivy

Travelled with family, Business traveller

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I like the convenience of the property to the convention center.

Stayed 6 nights in Jul 2024

8/10 Good

Jamese

Travelled with family

4 Aug 2024

Liked: Cleanliness, staff & service, amenities

No pool in August is very disappointing. Plus, one elevator working during the busy season was a major inconvenience.

Stayed 6 nights in Jul 2024

10/10 Excellent

Gamaliel, Miami

Travelled with family

3 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The stay at this property was very good. They had a good Staff and the property was well kept.

Stayed 5 nights in Jul 2024

6/10 Okay

Vanessa

26 Jul 2024

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

John

Travelled with family

19 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

10/10 Excellent

Prince

12 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

10/10 Excellent

Melissa

Travelled with family

8 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Stephen

2 Jul 2024

Stayed 2 nights in Jun 2024

8/10 Good

William

Travelled with family

25 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/5 - was missing the soap/shampoo/ conditioner bottles in the rest room. No big heal. Got more brought in. Our tub drained so slow … so you ended up bathing in dirty bath water. That was not good. Other than that great place to stay. Good breakfast.

Stayed 1 night in Jun 2024

10/10 Excellent

Tomas

Travelled with family

20 Jun 2024

Disliked: Cleanliness, staff & service

Stayed 5 nights in Jun 2024

4/10 Poor

Amber

Travelled with family and small children

16 Jun 2024

Disliked: Staff & service

Arrived to check in after midnight (we are in town for travel baseball) and our room was still dirty. After 45 or so minutes we had the room, but the manager and another staff member cleaned our room. The manager was apologetic- didn’t excuse the fact this room had been booked in advance and they were aware of us coming. The room was nice even though it was not the cleaniest, surrounding rooms were SUPER noisy all hours of the night…and the pool was CLOSED….

Stayed 2 nights in Jun 2024

10/10 Excellent

Timothy

11 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Max

Travelled with family

1 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thoroughly enjoyed my stay. The breakfast was great and hit the spot. Will definitely be back.

Stayed 1 night in May 2024

10/10 Excellent

April

17 May 2024

Stayed 1 night in May 2024

4/10 Poor

Jack

7 May 2024

Liked: Cleanliness, staff & service

Our room was extremely loud and our last night there was horrible. People above us were jumping around from 9:30pm-1:30am. Despite 3 calls to front desk it continued and disrupted our stay and sleep. It is unlikely we would stay here again

Stayed 5 nights in Apr 2024