4/10 Poor
Kurt
Business traveller
9 Nov 2024
Disliked: Cleanliness, staff & service, amenities
The room had multiple areas where the wall paper was heavily neglected and peeling off. There was toilet paper in the toilet and long dark hair in the sink upon my arrival. The in room hot tub/ whirlpool also did not work at all. I kindly and politely asked for a modest refund due to the hot tub. I was told a Manager would refund it when they returned. I called back multiple times after my departure asking for a Manager. I was told there wasn't one because they no longer worked there. The clerk with very holey jeans mentioned that she had no way to reach the owner. Then on another call I made she said there was a Manager and that they would refund an agreed upon amount. The Manager never called me, and the refunded amount is not anywhere close to what was agreed upon. This is the first bad review of a hotel ive given in all my travels.
Kurt
Stayed 2 nights in Oct 2024