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"Friendly helpful reception staff"

"The room we stayed for the 1st night was unacceptable for a 5-star hotel. Very strong smell of the sewer from the bathroom and mixed of some old hotel smell, very hard to stay. I saw the same feedback from the other platforms, but I ignored it. So please don’t overlook the negative reviews. We tried ..."

"Great hotel, super new and modern. Rooms are big and spacious, they have great facilities. Breakfast and afternoon tea with fairly good options, restaurant accommodate great options of local cuisine. Hotel is located walking distance of touristic places and well located to enjoy Xi’an. I will definitely ..."

"3rd floor restaurant is poor management, people smoke in restaurant"

"Hotel was alright to stay in for short stays. The airconditioning was controlled by staff at reception. As it went down to almost 7 to 9°C in the night, they turned off all airconditioning and required guests to all use another inlet which brings in air from outside. Superb idea, but wished it was ..."

"This hotel went above and beyond our customer service expectations."