2/10 Hirveä
Christina, Baird
Matkusti lemmikkien kanssa
29.9.2024
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel property advertises that it is in much better condition than what it actually is. I spoke to one of the front desk staff on the phone and specifically asked if the King Suite I reserved was a non smoking room with a bathtub. I wanted to make sure the checking process was smooth due to the fact I was arriving after midnight. He assured me it was but it was not. The room smelled like old stale cigarette smoke and there was no bathtub in the room I requested. It was not til I went back down stairs to switch King Suites that I was informed that there was no option for a bath tub in those specific rooms (King Suite) and when I mentioned that the room had been smoked in, the front desk attendant let me know my only option was to switch to a smaller room and she couldn’t guarantee that there was no smoking in the rooms at the same rate that I paid for the King Suite. When I arrived I was very disappointed with the cleanliness of the hotel from the moment I walked through the lobby. The rooms were just as bad, torn carpet, missing baseboards, tons of moisture in the air from outdated ventilation and both rooms I was offered had definitely been smoked in although they advertise as a smoke free facility and offer smoke-free rooms. Between the advertising on Expedia and the obvious advertising at the hotel, the information on the conditions of this property are very misleading. I would not recommend this property to anyone.
Christina
Yöpyi 1 yön syyskuussa 2024