6/10 OK
Cynthia
Matkusti perheen kanssa
8.12.2024
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When we arrived at the hotel, the desk clerk was on her personal phone attempting to make reservations for herself. I went to the restroom upon return, she continued on her call. There were 2 other folks waiting. When she acknowledged us she shared she was having computer issues and her manager was on the way to assist. The room wasn't ready she offered to call us when the room was ready. She called us and left a message. This stay was over Thanksgiving weekend and many hotel guests were staying for college football game on Friday night. The hotel was completely booked. On Saturday morning we went to breakfast around 9 am. There were 3 cups of pancake batter on the counter. The hot food only had potatoes. Frittatas were an option but she cooked enough for one table, same for sausage. I have never experienced lack of hospitality at a Hampton Inn.
It was a very busy weekend, there should have been extra help in all areas.
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Cynthia
Yöpyi 2 yötä marraskuussa 2024