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Hotel Botanico & The Oriental Spa Garden

5.0 star property
VIP Access

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Photo gallery for Hotel Botanico & The Oriental Spa Garden

Suite (Queen Sirikit of Thailand) | Down duvets, minibar, in-room safe, desk
Presidential Suite (Penthouse) | Down duvets, minibar, in-room safe, desk
Suite (Michael Jackson) | Down duvets, minibar, in-room safe, desk
Property amenity
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pet-friendly

Explore the area

Map
Avenida Richard Yeoward, 1, Puerto de la Cruz, Tenerife, 38400
  • Lago Martianez Swimming Pools
    ‪18 min walk‬
  • Plaza del Charco
    ‪4 min drive‬
  • Loro Park
    ‪5 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪57 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite, Ocean View (Ambassador)

Down duvets, minibar, in-room safe, desk

Junior Suite, Ocean View (Ambassador)

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Senator Teide view)

Down duvets, minibar, in-room safe, desk

Suite (Senator Teide view)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (Senator)

Down duvets, minibar, in-room safe, desk

Suite, Ocean View (Senator)

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Penthouse (Double)

Down duvets, minibar, in-room safe, desk

Penthouse (Double)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Queen Sirikit of Thailand)

Down duvets, minibar, in-room safe, desk

Suite (Queen Sirikit of Thailand)

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite (Penthouse)

Presidential Suite (Penthouse) | Down duvets, minibar, in-room safe, desk

Presidential Suite (Penthouse)

  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Penthouse)

Suite (Penthouse) | Living area | 55-inch Smart TV with satellite channels, Netflix, streaming services

Suite (Penthouse)

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room (Teide View)

Down duvets, minibar, in-room safe, desk

Deluxe Double Room (Teide View)

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room, Ocean View

Down duvets, minibar, in-room safe, desk

Deluxe Double Room, Ocean View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room (Spa View)

Down duvets, minibar, in-room safe, desk

Deluxe Double Room (Spa View)

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double Room (Teide View)

Superior Double Room (Teide View) | Down duvets, minibar, in-room safe, desk

Superior Double Room (Teide View)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Ocean View

Down duvets, minibar, in-room safe, desk

Superior Double Room, Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (Ambassador)

Down duvets, minibar, in-room safe, desk

Junior Suite, Garden View (Ambassador)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Michael Jackson)

Suite (Michael Jackson) | Down duvets, minibar, in-room safe, desk

Suite (Michael Jackson)

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 2 Bedrooms (Penthouse)

55-inch Smart TV with satellite channels, Netflix, streaming services

Suite, 2 Bedrooms (Penthouse)

  • Sleeps 4
  • 1 King Bed

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About this property

Hotel Botanico & The Oriental Spa Garden

Luxury hotel with 4 restaurants and 3 outdoor pools
4 restaurants, 3 outdoor pools and a full-service spa are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking and a free area shuttle. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Hotel Botanico & The Oriental Spa Garden offers 241 accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down duvets. 55-inch Smart televisions come with satellite channels and Netflix. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Botanico & The Oriental Spa Garden. During your stay, you're just a quick walk from Botanical Gardens. Features include free breakfast, free WiFi in public areas and free valet parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • The 4 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with hydrotherapy, facials or aromatherapy at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes tennis courts, a gym and a steam room
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Botanical Gardens and 14 minutes on foot from San Telmo Promenade
  • Free local-area shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Botanico & The Oriental Spa Garden offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and Access to hot tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 16162 square feet (1502 square metres) and includes conference space. A children's pool, a sauna, and a rooftop terrace are also featured at the luxury Hotel Botanico & The Oriental Spa Garden. A free area shuttle within 2 km is available. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Puerto de la Cruz hotel.

Guests are served a free buffet breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Hotel Botanico & The Oriental Spa Garden has 4 restaurants serving breakfast, lunch and dinner.
The Oriental – This restaurant specialises in Asian cuisine. Open selected days.
Il Pappagallo – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open selected days.
Palmera Real – This restaurant specialises in international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Bar Hall – This lobby lounge overlooks the garden. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 2 km
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Hall
  • Il Pappagallo
  • Palmera Real
  • The Oriental

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Health club
  • Hot tub
  • Library
  • Piano
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,162 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 18 May 2025 to 14 July 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per day, plus a one-time cleaning fee of EUR 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 187 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 30 per pet, per day plus a one-off EUR 50 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
Hotel Botanico & The Oriental Spa Garden offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Botanico Puerto de la Cruz
Hotel Botanico Puerto de la Cruz
Hotel Botanico Tenerife
Botanico
Hotel Botanico And The Oriental Spa Garden
Botanico & The Oriental Spa
Hotel Botanico The Oriental Spa Garden
Hotel Botanico & The Oriental Spa Garden Hotel
Hotel Botanico & The Oriental Spa Garden Puerto de la Cruz
Hotel Botanico & The Oriental Spa Garden Hotel Puerto de la Cruz

Hotel Botanico & The Oriental Spa Garden Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 517 out of 643 reviews
Rating 8 - Good. 89 out of 643 reviews
Rating 6 - Okay. 24 out of 643 reviews
Rating 4 - Poor. 3 out of 643 reviews
Rating 2 - Terrible. 10 out of 643 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Axel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful. One of the nicest hotels ever. Spa areas are spectacular! Would come back in a heartbeat.
Stayed 2 nights in Jan 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous unique property in a good location. All restaurants have a varied menu and service is second to none
Stayed 3 nights in Jan 2025

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Botanico is a beautiful and unique hotel with everything you need for a superior quality holiday. The facilities and food were elite. However, the customer service could do with being taken up a notch. Service at breakfast and room service was slow (we waited nearly 2 hours for our food to arrive), you got a different answer depending on who you ask, I had to come back down after check in because my passport wasn't scanned properly, we were locked out because a mistake was made with our check out date, cleaners were constantly coming in and out, instead of doing everything in the day and I didn't get a sense of urgency around lost property. That said, we were there for Christmas and NY, so I know places are short staffed or have temps come in so I'd happily go back and recommend Botanico. It really is an elevated hotel experience.
Stayed 10 nights in Dec 2024

10/10 Excellent

Manjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant experience
Stayed 3 nights in Jan 2025

10/10 Excellent

Suzannah, New York

Liked: Property conditions & facilities
Great option for families. Delicious breakfast. Fun activities during the holiday week
Stayed 5 nights in Dec 2024

10/10 Excellent

Anita

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel and attentive staff, drinks get expensive - but bars and restaurants half the price in walking distance. Spa facilities excellent too!
Stayed 9 nights in Dec 2024

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our third visit and was as enjoyable a week as ever. There for Christmas, where they lay on various activities including local walks and cultural outings, not to forget the grand dinner gala on Christmas Eve.
Stayed 6 nights in Dec 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
very old school courtesy
Stayed 7 nights in Dec 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
All staff were very professional and Mannerable.
Stayed 10 nights in Dec 2024

8/10 Good

Juan carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love for this hotel amazing 👏 😍 💕 ❤️

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Staff

Great stay for a couple of days. The hotel building is not our normal style but the gardens were beautiful. Spa area was separate to the main gardens but we did not have much time for this, you do need to book ahead. Breakfast buffet was okay with a good selection but some more healthy - low fat options would have been good. The staff did try to find us healthier options but it would have been easier if they were more readily available ie skimmed milk. What made the hotel special was the staff, all were very friendly, helpful and efficient. Whilst all were very good, Laura on the front desk and Omar in the lobby were exceptional. We would recommend the hotel to anyone who likes great service with a smile.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

beata

Stayed 3 nights in Oct 2024

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Julien

Stayed 3 nights in Oct 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Luxury Hotel

My husband and I recently stayed at the Botánico Hotel & The Oriental Spa Garden and had the most amazing experience. We stayed for 5 nights and the staff were absolutely amazing the entire time. When we arrived, the front desk staff were very helpful and Antonio (I believe was his name) showed us to our room. Once in the room, he explained several things about the room which was a great way to familiarize ourselves with the space we would call home for the next few days. The front desk staff were extremely friendly and professional our entire stay. We were able to call and easily get an iron, taxi etc. The attention to detail in the room was superb. We especially enjoyed the pillow menu options and turn down service. The breakfast was outstanding and a lovely way to start the day. We utilized the spa area with a couples massage and played tennis.  I love fresh flowers and the fresh rose in the bathroom was a wonderful touch. We dined at The Oriental and II Pappagallo which were both delicious. The live music each night was a fun treat for a wind down at the end of the evening.  Hotel Botanico is a true Luxury Hotel and I thank the entire staff for making our trip to Tenerife so wonderful.
Stayed 5 nights in Sep 2024

6/10 Okay

Mariana, Miami Beach

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Needs a refurb, poor service, area around not v nice
Stayed 4 nights in Sep 2024

8/10 Good

Wade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great attention to detail. Very accommodating. Not the best for kids due the limited options. But for a couple it will be excellent. I wish the Spa was included. But breakfast every morning was great. The food at the bar was okay. Limited on options in my opinion. We did have issue with some reservations but they were understanding.
Stayed 3 nights in Sep 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel belle et classe, avec personnel charmant.
Stayed 10 nights in Sep 2024

10/10 Excellent

Amy

Stayed 6 nights in Aug 2024

6/10 Okay

Maryam

Stayed 3 nights in Aug 2024

6/10 Okay

Tonny

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

PEDRO, KEW GARDENS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. The spa wow incredible. The peaceful and quiet place. The staff super excellent and the restaurant
Stayed 7 nights in Aug 2024

10/10 Excellent

Baljinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely 5 star hotel, staff was fantastic, it was the perfect location for our base. Plus we enjoyed the Spa facilities.
Stayed 7 nights in Aug 2024

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