Tru By Hilton Syracuse-Camillus

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru By Hilton Syracuse-Camillus

Lobby sitting area
Exterior
1 bedroom, down duvets, in-room safe, blackout curtains
Games room
Terrace/patio

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
116 Township Blvd, Camillus, NY, 13031
  • Onondaga Lake Visitors Center
    8 min drive
  • New York State Fairgrounds
    9 min drive
  • St. Joseph’s Health Amphitheater at Lakeview
    11 min drive
  • Syracuse, NY (SYR-Hancock Intl.)
    16 min drive

Room options

Room, 1 King Bed, Accessible (Hearing)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • 29.8 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About this property

Tru By Hilton Syracuse-Camillus

Art Deco hotel connected to a shopping centre in Camillus with free breakfast
This hotel features a fitness centre, a snack bar/deli and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and a business centre are on-site. Weekly housekeeping is available.
Tru By Hilton Syracuse-Camillus offers 92 accommodations with a safe and free newspapers. Beds feature down duvets. LCD televisions are featured in guestrooms. Bathrooms include dressing gowns and complimentary toiletries.

This Camillus hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Tru By Hilton Syracuse-Camillus. During your stay, you'll be connected to a shopping centre and close to New York State Fairgrounds. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and basketball
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 11 minutes by car from Syracuse University and 9 minutes from New York State Fairgrounds
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. A fitness centre, a terrace, and an arcade/games room are also featured at Tru By Hilton Syracuse-Camillus. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Camillus hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free cot
  • Highchair
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2018
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Syracuse-Camillus Hotel
Tru Hilton Syracuse-Camillus
Tru By Hilton Syracuse-Camillus Hotel
Tru By Hilton Syracuse-Camillus Camillus
Tru By Hilton Syracuse-Camillus Hotel Camillus

Tru By Hilton Syracuse-Camillus Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 945 reviews" "
Rating 8 - Good. 213 out of 945 reviews" "
Rating 6 - Okay. 71 out of 945 reviews" "
Rating 4 - Poor. 44 out of 945 reviews" "
Rating 2 - Terrible. 35 out of 945 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

sook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Linda

Stayed 1 night in Aug 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com - probably not - Hilton is the best!
With the exception of the lack of follow-through from Hotels.com, it was a five-star property. The staff was exceptional and first-rate when Hotels.com messed up our reservation. They made sure my family was comfortable and offered to book us a room at our price promised. They worked hard for us until we were comfortably in our room and made all of the corrections that should have been done by Hotels.com. It is not that I am unhappy with them completely, they usually do a good job. I just don't like being asked to switched hotels and then do not follow through with making the changes THEY asked us to make. Fortunately, the Hilton Corporation did a fantastic job to make up for it.
Stayed 1 night in Aug 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Cynthia

Liked: Cleanliness, property conditions & facilities
I loved the facility, however either you, Expedia, or I failed to include a third night. I came back to the hotel at 4:00 PM to find all of my positions in a basket in the lobby. I did not get a call, a text or an email or another room as they were booked full at that point. There was absolutely no interest in helping me. I of course missed my evening event. I was without a car, but fortunately had a relative in the area and am sleeping on their couch.
Stayed 2 nights in Aug 2024

6/10 Okay

James

I dont like the soap dispensers. Silly name and incomprehensible sayings on the bottles. They require 2 hands to operate; doesn't seem ADA compliant. My wife just had surgey on her right hand, so I have to squeeze the bottles for her. The soap bottles over the sink and in the shower are empty. Clearly housekeeping can't tell when they're running low or completely out.
Stayed 1 night in Aug 2024

10/10 Excellent

Mark Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best small hotels in upstate New York
Stayed 1 night in Jul 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Andrei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Stayed 3 nights in Jul 2024

2/10 Terrible

Jamie

Liked: Staff & service
Disliked: Cleanliness, amenities
The room was extremely dirty with hair and visible stains on the furniture and bed and also a large brown smear on the head of the bed. The shower also as visibly dirty so much that I did not feel safe to use it. The building was extremely loud and I had to bring it up to the desk person several different times. I took pictures of the horrible conditions if needed.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine.
Newer hotel near shops (literally next door to Costco). Unfortunately didn't start great as when we arrived (4pm ish?) my family and I walked in and stood by the desk. The two staff behind the desk had one member on the phone and the other looking at some papers. We stood there for approximately 90 seconds/two minutes before either looked at us or acknowledged us (there were no other customers in front of, or behind, us), when the staff member not on the phone then told us that their system was down and we'd have to wait for the other person (I should point out that those two staff members had spoken to each other a few times regarding what appeared to be a customer on the phone). There were no "hello"s, or "one second", nothing. The hotel itself was clean, breakfast was a typical breakfast selection (although the staff in and around the lobby and breakfast that morning were super friendly), and the bed was comfortable. I would stay again, however I would point out that whoever stayed in the room next to ours put their tv on at midnight super loud and woke us up. That's not the hotel's fault however, and thankfully it didn't seemed to last too long.
Stayed 1 night in Jul 2024

10/10 Excellent

Brent

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed everything
Stayed 2 nights in Jul 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rated 10 of 10 in everything.
Stayed 1 night in Jul 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, and fresh hotel. Rooms were small but had everything we needed. Property was also very convenient to nearby shops and dining. The only complaint is that the breakfast offerings were pretty sparse.
Stayed 1 night in Jul 2024

10/10 Excellent

Alan

Stayed 1 night in Jul 2024

10/10 Excellent

Subodh, Harrisburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and classy
Stayed 1 night in Jul 2024

10/10 Excellent

ALEX

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night, staff was great and room was very clean.
Stayed 1 night in May 2024

2/10 Terrible

TERRI

Business traveller
Disliked: Staff & service
Travel disruption out of my control. They would not refund my room cost even though I purchased travel insurance.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was relaxing
Stayed 2 nights in Jul 2024

6/10 Okay

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is neat and clean. Easy parking.
Stayed 1 night in Jul 2024

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024