2/10 Hirveä
Rima
Matkusti perheen kanssa
25.8.2024
Did not stay there. I am requesting a refund. We arrived & did not actually check in as Mr. Johnston & wife were cleaning rooms. Mr. Johnston did take us to a room & said the key should be in the room & if there was no key in the room to let him know; there was no key. We left the room & locked the door behind us & went to ask Mr. Johnston for the key. No one could findMhim or the key. In the meantime his wife comes around & starts telling me that there was a form that had been electronically & I should have filled it out & submitted this form & had I done that I wouldn't be having this problem & my room would have been ready. I mentioned I had tried to send that form back & had a problem with my phone to submit form. She then proceeded to complain to the younger adults had the form been filled out I wouldn't be having a problem & those people who had done that had no problems, etc. I heard & mentioned to her again that I had tried. Regardless, at that point, her husband had already given me a room. All I needed was the key. At that point Mr. Johnston appeared & I explained to him what was happening. He got the key & at that point I told him even with the key issue I was still going to stay but was no longer comfortable with wife's treatment. He said I could get refund. Gave me his phone numbers. Check in was 3, there should have been a room ready regardless and he did get us in a room. Just needed the key. Didn't stay there, please refund. Thank you.
Rima
Yöpyi 1 yön elokuussa 2024
