3 story prop, with no elevator or help with luggage. No television, no refrigerator, no coffee maker, no phone chargers, tiny shower with no tub. Free earplugs in the room should have been a clue about noisy trains running all night long. Lumpy queen bed that sagged in the middle. When I responded how our stay was as "terrible", the receptionist didn't flinch or ask why. I'm sure she knew. A truly horrible experience.