2/10 Terrible
Angela S.
14 Apr 2025
Liked: Cleanliness
Good location, horrible property manager and experience
Avoid any property that is managed by AMI Locals by Prime Vacations. Same company. We originally booked a property with them in March 2025 & they cancelled it 4 days before we left in April 2025.They said it was damaged by the hurricane in October 2024 & still not ready. I asked why they rented it to us & they said they thought it would be ready & not their problem. They cancelled us. I found this property which ended up being managed by them as well, my mistake. We get there & realize that evening the shower & hot water do not work in the master bedroom. We text the number provided & the next morning receive a text they will be in touch. 9 hours later, no response so I text again & they text back they will send someone out on Monday, 2 days later. We have 4 people in the rental. I ask if they can send someone sooner & they say no. Monday comes around & they text someone will be there between 9am-11am. My husband waits & no one shows. We text and ask for an update & no one responds. We text again hours later & they text back the plumber will come on Tuesday between 9am-11am. My husband waits again (we are leaving Wednesday) & no one shows again. We text again & a representative calls & says a plumber did show & I said no they did not, my Husband was there & no plumber showed up & the representative said, well the paperwork says he was & hung up on me. Then the AMI representative texts back & writes, my mistake, the plumber could not come. It was never fixed. Avoid AMI.
Angela S.
Stayed 5 nights in Apr 2025