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Hotel Indigo Durham by IHG

4.0 star property

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Photo gallery for Hotel Indigo Durham by IHG

Building design
Exterior
Free minibar items, in-room safe, individually decorated
Property amenity
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Parking available

Explore the area

Map
9 Old Elvet, Durham, England, DH1 3HL
  • Durham Castle
    ‪7 min walk‬
  • Durham Cathedral
    ‪8 min walk‬
  • Durham University
    ‪12 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Free minibar items, in-room safe, individually decorated

Standard Room, 1 Double Bed, Accessible

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Premium Room, 1 Double Bed

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Standard Room, 1 Double Bed

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | Free minibar items, in-room safe, individually decorated

Standard Room

  • 17 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Premium Room

  • 27 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Bathtub

Premium Room, 1 King Bed, Bathtub | Room amenity

Premium Room, 1 King Bed, Bathtub

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Double Bed (Cathedral View)

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Premium Room, 1 Double Bed (Cathedral View)

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Queen Beds, Bathtub

Premium Room, 2 Queen Beds, Bathtub | Free minibar items, in-room safe, individually decorated

Premium Room, 2 Queen Beds, Bathtub

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Methodist Church View)

Premium Room, 1 King Bed (Methodist Church View) | Free minibar items, in-room safe, individually decorated

Premium Room, 1 King Bed (Methodist Church View)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Indigo Durham by IHG

Hotel with a fitness centre, near Durham University
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
Hotel Indigo Durham by IHG offers 83 accommodations with minibars (stocked with some free items) and a safe. Each accommodation is individually furnished and decorated. 42-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the breakfast at Hotel Indigo Durham by IHG. During your stay, you're just a quick walk from Durham Indoor Market. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Enjoy a bite to eat at Marco Pierre White, a steakhouse that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 1-minute drive from Durham University and 15 minutes from Beamish Open Air Museum
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. The business-friendly Hotel Indigo Durham by IHG also features a fitness centre, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Durham hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Marco Pierre White – This steakhouse specialises in local and international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 20 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Marco Pierre White

Things to do

  • Golf
  • Gym

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free minibar (limited items)
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20.00 per person
  • Uncovered self-parking fee: GBP 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Indigo Durham

Hotel Indigo Durham by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 736 out of 975 reviews
Rating 8 - Good. 168 out of 975 reviews
Rating 6 - Okay. 46 out of 975 reviews
Rating 4 - Poor. 16 out of 975 reviews
Rating 2 - Terrible. 9 out of 975 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely greeting and free upgrade. Room was clean, spacious with nice free drinks in mini bar. Lovely local Ringtons tea, coffee, hot chocolate, biscuits. Fab decor and tasty breakfast in the most beautiful breakfast room ever.
Stayed 1 night in Dec 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely short stay. The bar staff were lovely. The reason for 4* rating is that the chamber staff didn’t do a thorough job of cleaning the room.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah, Vero Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Indigo is full of character and charm. It’s very conveniently located for Ciy centre activities. The staff were exceptionally friendly and helpful. One small improvement would be better lighting in the bedroom area, it’s quite dimly lit.
Stayed 1 night in Dec 2024

10/10 Excellent

kayleigh

Travelled with partner
Liked: Amenities
We thoroughly enjoyed our stay hotel is beautiful so close to cathedral shops bars, quiet warm and very pleasant we will be back reastraunt was amazing too food spectacular!
Stayed 1 night in Dec 2024

4/10 Poor

Christine

Liked: Staff & service
The room was very cold and only heated through a warm air duct which was incredibly noisy. We were woken up in the night with all the clanking so decided to turn it down and be cold rather than suffer the noise all night. After breakfast we returned to a room that had not been made up properly. Pillows still on chairs, my nightie scrumbled on the bed still strewn with the info guide. The water had not been replaced and the cups had not been cleaned. We had booked a meal at the restaurant which was not busy. After giving our order we waited 45/50 minutes for our steaks. When they arrived i noticed that the tomatoes advertised in the menu were not there. I queried the waiter who said he didn't think they were on the menu. When he returned he came with the tomatoes... The breakfast was standard fare, though my eggs benedict yolks were solid rather than runny. We normally go to the travelodge when we vist family in Durham but thought we would have a festive treat after a difficult year. It certainly was not the 4 star boutique hotel which we had expected.
Stayed 2 nights in Dec 2024

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, well-located hotel
Lovely clean hotel, very centrally located for city centre, cathedral, castle etc. Spacious rooms with modern bathrooms. Helpful, friendly staff. Great restaurant and bar
Stayed 2 nights in Dec 2024

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Would definitely return. Situation good also
Stayed 2 nights in Dec 2024

10/10 Excellent

Julua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has kept the history of the building alive when converted. It is like you stepping back in time which fabulous.
Stayed 1 night in Dec 2024

10/10 Excellent

Grahame

Liked: Staff & service, property conditions & facilities, room comfort
Overnight in Durham
Nice stay in Durham
Stayed 1 night in Dec 2024

10/10 Excellent

Kirsten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay and the lady on reception (I think her name was Katie) was great. Would definitely return.
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Good food
Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Fabulous stay at hotel Indigo. We dined in the MPW restaurant which was lovely, very attentive staff and great food. The room was very spacious, beds comfy and the most amazing shower. Would definitely recommend
Stayed 1 night in Dec 2024

6/10 Okay

Gillian

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed. The hotel has character and the position and facilities are impressive. Nice bar. Didn’t sample the restaurant but it looked busy. I will return on my next trip to Durham.
Stayed 2 nights in Nov 2024

10/10 Excellent

Devayani Tilak

Had a lovely one night stay. Hotel is cute, clean and the staff are friendly and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
T
Stayed 1 night in Nov 2024

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely couple of nights
Staff were very helpful and polite, service was great in reception and also the restaurant. Food was very good, only one criticism of the breakfast, although being served hot (great) the sausage not being a proper butcher sausage was a let down. Not sure why when everything else was perfect that have to resort to cheap sausages. Seems finicky I know but come on make it right.
Stayed 2 nights in Nov 2024

4/10 Poor

Alan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never Again!
Looking at the building this was a break of great promise. Unfortunately we were let down on many occasions and will not be staying here again. First thing to know is parking. Although the hotel has a small car park, they charge £20 a night to park there. The alternative is on street parking - right outside - at a 1/3 of the price. If you download the phone app you can top up remotely. Check in was OK after we'd found the reception and we attempted to book the restaurant having travelled all day. The restaurant was full that night and the following night by large parties, but we managed to get in on night 3. The room was quite small and (first bugbear) only one comfy chair, plus the TV faced the bed with no swivel, so you're lying on the bed if you want to watch any TV. Bathroom, well appointed, shower only - -only 2 rooms out of 85 have baths apparently. Room temperature was another sticking point. The aircon control was locked - no-one ever told us why, so if we were too hot or cold, we had to ring reception to ask them to change it for us - pathetic. After we'd eaten on the 3rd night, the bill was wrong, I queried this and why we couldn't charge items to the room? Finally we were told that if you book via a 3rd party (Hotels.com), you can't charge to the room. I suggested this was ridiculous whereupon the receptionist snatched the bill out of my hand, took off the service charge (!!) and gave it me back. Fine by me! Overall, a poor performance, not to be repeated
Stayed 3 nights in Nov 2024

10/10 Excellent

Roy

Stayed 1 night in Nov 2024

10/10 Excellent

Ricardo, Panama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area and surroundings.
Stayed 1 night in Nov 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff.
Customer service and restaurant/ breakfast service were amazing. They really look after you well at this hotel. Our room was lovely but the windows were high so you couldn’t see out of them. We usually stay at another hotel in Durham when visiting our daughter at uni and always enjoy the stunning views. It’s a shame we couldn’t see out of the windows, otherwise, this would be our new ‘go to’ hotel in Durham.
Stayed 1 night in Nov 2024