SureStay Hotel by Best Western Ottawa

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk

Pool

Breakfast included

Air conditioning

Pet-friendly

Parking included

Explore the area

212 E 23rd Street, Ottawa, KS, 66067

Ransom Memorial Gift Shop
3 min drive
Old Depot Museum
5 min drive
Forest Park
5 min drive
Lawrence, KS (LWC-Lawrence Municipal)
40 min drive

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Sleeps 4
2 Queen Beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

Sleeps 4
2 Queen Beds

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub

Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Sleeps 4
1 King Bed

Standard Room, 1 King Bed, Non Smoking, Microwave

Sleeps 4
1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Sleeps 2
1 King Bed

Standard Room, Multiple Beds, Non Smoking, Microwave

Sleeps 4
1 King Bed and 1 Queen Bed

Similar properties

Pool

Breakfast included

Parking included

Free WiFi

for 1 room

includes taxes & fees

2 Jan - 3 Jan

About this property

Hotel in Ottawa with free breakfast and 24-hour front desk

Along with an indoor pool, this smoke-free hotel has a business centre and a 24-hour front desk. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, express check-out and a front desk safe are on-site. Weekly housekeeping is available.

SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Ottawa. During your stay, you'll be within walking distance of Ransom Memorial Gift Shop. Features include free breakfast, free WiFi in public areas and free self-parking.

Free continental breakfast served daily
Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Free self-parking
Take a swim in the indoor pool
Amenities include a front desk safe and a business centre
Guests speak favourably about the overall condition of the property and the clean guestrooms
Just a 3-minute drive from Ransom Memorial Gift Shop and a few minutes from Old Depot Museum
Pets welcome for a fee (restrictions apply)

WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. SureStay Hotel by Best Western Ottawa also features an indoor pool, express check-out, and a front desk safe. Self parking is free.

This Ottawa hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:30 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free continental breakfast available daily 6:00 AM to 9:30 AM

Things to do

Indoor pool

Family friendly

Cot (surcharge)
In-room microwave
In-room refrigerator
Indoor pool
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (weekly)

Business services

Business centre

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
4 accessible parking spaces
Stair-free path to entrance
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible van parking

Room amenities

Bedroom

Bedsheets provided
Cot (surcharge)
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch flat-screen TV with premium satellite channels

Food and drink

Coffee/tea maker
Microwave
Refrigerator

Air conditioning
Connecting rooms available
Free local calls
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM

Early check-in subject to availability

Early check-in fee: USD 25.00

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: USD 25.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets: USD 25.00 per pet, per day
Maximum 2 (weight limit: 80 lb per pet)
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 12.0 per night.

Cots (infant beds) are available for USD 5.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Cleaning fee: USD 1 per accommodation, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 25.00 per pet, per day
Service animals are exempt from fees
Early check-in fee: USD 25.00 (subject to availability)
Late check-out fee: USD 25.00 (subject to availability)
Crib (infant bed) fee: USD 5.0 per night
Rollaway bed fee: USD 12.0 per night
Administrative fee: USD 1.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 10:00 AM to 10:00 PM
Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Ottawa

SureStay Ottawa

Ottawa Best Western

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SureStay Hotel Ottawa by Best Western

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Best Western Ottawa Inn

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SureStay Hotel by Best Western Ottawa Ottawa

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SureStay Hotel by Best Western Ottawa Reviews

7.8

Good

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

6/10 Okay

Daniel

Travelled with family

16 Sept 2024

Liked: Staff & service, property conditions & facilities

Shower was horrible.

Stayed 1 night in Sep 2024

4/10 Poor

9 Aug 2024

Stayed 5 nights in Aug 2024

2/10 Terrible

Heather

7 Aug 2024

Stayed 1 night in Jul 2024

6/10 Okay

Donna

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Didn’t like the fact that Travelocity made a reservation when they said there was a problem. No more using travelicity

Stayed 1 night in Aug 2024

4/10 Poor

Bobby

Travelled with family

4 Aug 2024

Disliked: Staff & service, property conditions & facilities

I liked the waffle maker, room was nice except there appeared to be what looked like dried blood/boogers on the toilet paper holder. Toilet wouldn't flush very well and we were told pool was open in morning and it wasn't. Host didn't seem very friendly.

Stayed 1 night in Aug 2024

10/10 Excellent

Jerome

30 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

8/10 Good

1 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Linda, at the front desk, was very polite and efficient.

Stayed 1 night in Jun 2024

2/10 Terrible

Colette

Travelled with family and small children

30 Jun 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It had Roaches and the bad was dirty there was. Blood tissue in the trashcan from the last people so they didn’t clean the bathroom. There was a camera on the top of the TV that was like a small rectangle. They claimed it was a sensor but it wasn’t even plugged into the TV it was plugged into the wall and we found dirty old, gummy‘s on the side of the bed from previous customers would not recommend this hotel to any of my family friends hope that they can get their hotel cleaner for future customers we did not end up staying there for the night we ended up going to a different hotel but they did refund us some of the money which I am grateful for that.

Stayed 2 nights in Jun 2024