8/10 Good
Sandy
Travelled with family
18 Sept 2024
Liked: Staff & service, amenities, property conditions & facilities
I assume they were doing construction. My daughter and I spent the night before our tour at Lander. We could barely make our way down the hallway because of people cleaning and doing construction. Check in was 3 and it was well after when we arrived. Our room door was propped open when we arrived and a worker nodded and told us we were done to go in. There were no bags in the trash cans just hanging over the outside which made me notice how gross the actual trash cans were since I had to touch them. Our toilet seat was left up with stray pubic hairs on it. The chair in the corner and random white substance and other gross stains on it. When I mentioned that the room was dirty at the front desk and I didn’t think it had been cleaned before we went in they told me it had been and that they don’t put bags in the trash cans and always leave it for the guest to do. This wasn’t a cheap room for the night and I chose it based on great reviews and name recognition. I’m very disappointed and feel like I very much overpaid and had our mother daughter experience dampened because of this.
Sandy
Stayed 1 night in Sep 2024