Quality Inn Downtown Helen

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Dates

January 2025

February 2025

Desk, iron/ironing board, rollaway beds, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Pet-friendly

Breakfast included

24/7 front desk

Air conditioning

Parking included

Free WiFi

Explore the area

15 Yonah St, Helen, GA, 30545

Charlemagne's Kingdom
2 min walk
Unicoi Hill Park
4 min walk
Helen Arts & Heritage Center
6 min walk
Gainesville, GA (GVL-Lee Gilmer Memorial)
54 min drive

Room options

Room, 2 Queen Beds, Accessible, Non Smoking

46 sq m
Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

46 sq m
Sleeps 3
1 King Bed

Standard Room, 2 Queen Beds, Non Smoking

46 sq m
Sleeps 4
2 Queen Beds

Suite, 1 King Bed, Non Smoking (Upgrade)

Sleeps 2
1 King Bed

Room, Multiple Beds, Non Smoking

Sleeps 6
1 King Bed and 2 Queen Beds

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 night

includes taxes & fees

14 Jan - 15 Jan

About this property

Hotel with free breakfast, a quick walk to Unicoi State Park

Along with coffee/tea in a common area, this hotel has a 24-hour front desk and a computer station. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fireplace at reception, camper van/bus/lorry parking and a vending machine are on-site. Housekeeping is available on request.

Quality Inn Downtown Helen offers 37 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Helen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Quality Inn Downtown Helen's great location gets high marks from our customers. During your stay, you're just a quick walk from Chattahoochee River. Features include free breakfast, free WiFi in public areas and free self-parking.

Free continental breakfast served daily
Free WiFi
Free self-parking
Amenities include a computer, a fireplace at reception and a vending machine
Guests have great things to say about the location and the helpful staff
8 minutes by foot from Unicoi State Park and a 2-minute drive from Chattahoochee National Forest
Dogs welcome for a fee (restrictions apply)

Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. The business-friendly Quality Inn Downtown Helen also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7 AM to 10 AM.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
RV/bus/lorry parking on site
Onsite parking includes off-street options

Food and drink

Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends
Coffee and tea in common areas

Things to do

TV in common areas

Family friendly

In-room microwave
Mini-fridge
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
Guidebooks
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request)

Business services

Computer station

Outdoors

In the mountains

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Pool hoist on site
Upper floors accessible by stairs only
Wheelchair-accessible path of travel

Room amenities

Bedroom

Bedsheets provided
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch TV with cable channels

Food and drink

Coffee/tea maker
Microwave
Mini-fridge

Access via exterior corridors
Air conditioning (climate-controlled)
Desk
Free local calls
Heating
Iron/ironing board
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 January to 31 December:

Swimming pool

Access methods

Staffed front desk

Pets

Pets: USD 40 per pet, per day, plus a deposit of USD 50.00 per stay
Only dogs are allowed
Maximum 2 (weight limit: 30 lb per pet)
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 20.0 per night.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: USD 50.00 per stay
Pet fee: USD 40 per pet, per day
Service animals are exempt from fees
Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
Alcohol isn't served at Quality Inn Downtown Helen.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Helen

Quality Inn Helen

Quality Inn Helen Hotel Helen

Quality Downtown Helen Helen

Quality Inn Downtown Helen Hotel

Quality Inn Downtown Helen Helen

Quality Inn Downtown Helen Hotel Helen

Quality Inn Downtown Helen Reviews

7.6

Good

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

2/10 Terrible

Ma.cristina

Travelled with family

23 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy mala porque me cobraron 28 dolares mas ,no tenian mi habitacion ,cuando yo pedi una habitacion accessible porque tengo una persona en silla de ruedas y me estaban dando una habitacion en el segundo piso y no cuentan con elevador asi que exijo mi 28 dolares para atras porque yo hice reservacion para una habitacion planta abajo .

Stayed 1 night in Sep 2024

8/10 Good

Dawnn

22 Sept 2024

Liked: Cleanliness, staff & service

Oktoberfest weekend

First room was not ready... Changed rooms..the front desk staff person was awesome... Very kind gentleman!! The pool area looks like it hasn't been touched in weeks and is in total shambles. Need to finish that because it makes the morel look really bad

Stayed 2 nights in Sep 2024

2/10 Terrible

Mashallah

21 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to downtown area, great time to be in Helen...Oktoberfest.

Stayed 1 night in Sep 2024

10/10 Excellent

Kristina

21 Sept 2024

Stayed 2 nights in Sep 2024

8/10 Good

Tomas

15 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

dennis

11 Sept 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Sep 2024

8/10 Good

Charles

9 Sept 2024

Stayed 2 nights in Sep 2024

2/10 Terrible

Steve

Travelled with family

9 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a terrible experience at the Quality Inn in Helen, GA. Unfortunately, I discovered bed bugs in my room and immediately informed the hotel staff. Shockingly, they simply responded with "okay" and did nothing to address the issue or offer a solution. There was no apology, no offer to change rooms, and no attempt to rectify the situation. This level of service is completely unacceptable. I will never stay here again and wouldn't recommend this hotel to anyone.

Stayed 2 nights in Sep 2024

8/10 Good

Mariea

6 Sept 2024

Stayed 1 night in Aug 2024

6/10 Okay

Lisa

3 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Old old old

Cracked sink, paint in terrible shape,everything was old.chair was dirty would not even sit in it.

Stayed 2 nights in Aug 2024

8/10 Good

Coy

Travelled with family

3 Sept 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Felipe

2 Sept 2024

Stayed 1 night in Aug 2024

2/10 Terrible

Mary

Travelled with family

1 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Because it had a pool I booked this hotel. The pool was closed. It did not say that on the the website. I had two very disappointed children.

Stayed 1 night in Aug 2024

8/10 Good

Brian

1 Sept 2024

Liked: Cleanliness, staff & service

They were updating the property so it was in a state of flux. The staff was courteous and respectful. Bathroom was a little small but meet our needs.

Stayed 2 nights in Aug 2024

2/10 Terrible

Mona

Travelled with family

31 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Elizabeth and Nikki (sp?) we super kind and helpful!

Stayed 2 nights in Aug 2024

6/10 Okay

Sarah

20 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Room comfort

Could be worse

Clean room. Bed was 3 inches lower on one side, not comftorable. Maintenance of sink was lacking, drain plug could not be removed so water would drain. TV remote did not work. Good location

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family

19 Aug 2024

Maybe three stars.. Maybe.

Although the location is pretty good, service was nice, and providing somewhat of a breakfast was a positive, that is it. The smells that came from the bathroom were very unpleasant, updates are definitely needed, and it would have been wonderful if the pool was in service, but I guess you can’t win them all; you definitely get what you pay for in this type of atmosphere.

Stayed 2 nights in Aug 2024

4/10 Poor

Adam

19 Aug 2024

Liked: Staff & service

Disliked: Cleanliness

The staff was very kind, and friendly. I booked a non-smoking room. When first entering the room, there was a faint cigarette smoke odor. A little while later, the room started smelling like smoke, pretty strongly. I noticed it seemed to be coming in from the outside, from the air-conditioner. I called the front desk, to let them know, because I do not smoke, and I did not want to be charged a fee for the room smelling like smoke. A staff member came to my room to see what I was talking about, and she said she smelled it also. at first I thought somebody was probably smoking right outside of my door, but I never saw anybody doing so. I then noticed they have a designated smoking area outside, which was across from my room. every time I would notice the smoke getting bad again, I would look out and see that people were out there smoking in that area. I'm assuming the smoke is drawn in from the air conditioning unit. It made it very hard to sleep, and I ended up having to sleep in the bed furthest from the air conditioning unit, because my sinuses were getting extremely irritated, as well as getting a sore throat from the smoke. I ultimately had to sleep on my side, facing away from the air-conditioner. I'm not sure where the smoking rooms are on the property, but I definitely feel that the non-smoking rooms should be on the other side of the property, away from the designated smoking area. I woke up very unrested, with my sinuses and throat feeling very irritated.

Stayed 1 night in Aug 2024

6/10 Okay

Pam

17 Aug 2024

Stayed 3 nights in Aug 2024

8/10 Good

Janet L

Travelled with partner

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We spend two nights. It was comfortable but air conditioning was ok to us. During night. Woke up sweat of air condition seems not working right. Daytime was good Lobby room was nice. Otherwise we enjoyed stay there

Stayed 2 nights in Aug 2024

2/10 Terrible

Latisha

Travelled with partner

14 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I booked a two night stay at this hotel and I was not impressed. There was rust in the bathroom tub, some white stuff all of the chair, curtains, carpet. There was no cover on the outlets. The lights didn’t work, refrigerator had an awful smell. We stayed 1 night and my husband woke up unable to move due to the bed being terrible. We went to the front desk and advised that we would not be staying for another night and asked for a refund. The manager Nikki told us that since we booked it through a 3rd party we had to contact them. We contacted our 3rd party who advised that the hotel had to be reached to notify of the refund request and approve it. They tried multiple times to reach the hotel and every time she would answer and hang up. They even asked us to go to the front desk and let them know about the call. While standing there she answered the call, said that she had to place them on hold and hung up on them. We checked out that morning and the company advised that they would escalate the matter and try to contact them. 5 days later and they contacted me to say that unfortunately they couldn’t be reached and therefore no refund would be granted. Awful customer service, would not recommend this place to anyone. If you’re staying in Helen, stay somewhere else.

Stayed 2 nights in Aug 2024