4/10 Poor
Mark
Travelled with family
1 Jan 2025
Disliked: Cleanliness, staff & service
Not Good.
Not sure where all of the amazing reviews are coming from. We accidentally booked here after a previously not so great experience and this time was even worse. Our room key wouldn't work each night that we returned to our room. We had to go downstairs to get a new key. Of the four nights we stayed, housekeeping never came to freshen beds. Trash was emptied so we know they came. They just left everything else unattended, even though we tried our best to tidy each morning before we left for the day. There was dried up pasta (not from us) on the floor and there was make up smudged on the sheets. We needed fresh sheets one night after housekeeping had failed to freshen the bed, even though we pulled the sheets down. They made us come down for them. Each morning they we left and each night that we returned, there was no one at the front desk. Housekeeping and customer service are majorly lacking. I am by no means high maintenance and am pretty forgiving, but this is one of the worst, if not worst, hotel experiences we've had in several years. If any of this matters to you, I'd find a different hotel.
Mark
Stayed 4 nights in Dec 2024