Skip to main content
Beginning of main content
3.9 out of 5
Good!
See all 11 ebookers Reviews

"The hotel was exactly what I expected. The room was flawless and beautifully clean and well kept, the environment policy was interesting and good to r ... " More

By Nicola A. on Thu 02 Jul 2015

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Banke Opera, Autograph Collection ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Banke Opera, Autograph Collection

Everyone (4) Couples (4) Family (1)
1 out of 5

Posted by on 20 Mar 2019

Was this review helpful to you?
Comment from Hotel Management

30 Apr 2019 by The Banke Team

We are sad and sorry to discover the mark. Would you like to share any feedback with us?

5 out of 5

Posted by on 16 Oct 2018

Was this review helpful to you?
Comment from Hotel Management

31 Oct 2018 by The Guest Relation Team

Thank you for this great mark! We appreciate it. Please visit us soon at the Banke Hotel !

4 out of 5

A lovely couples hotel

The hotel was exactly what I expected. The room was flawless and beautifully clean and well kept, the environment policy was interesting and good to read about. The bar and restaurants were enjoyable. The staff were impeccably well trained and were incredibly helpful whether it was ordering a taxi or giving directions for a tack away sushi restaurant. The only con I could think of as a con should be the settling of the bill as there was a mistake that could of been costly had it not been sorted out quickly. On the whole a beautiful hotel and lovely staff.

Posted by on 2 Jul 2015

Was this review helpful to you?
5 out of 5

Lucky late booking

Staff very friendly accomadating stunning building beautifully furnished . Genuine 5 star feel to the place . Nice touches on reception and room . Breakfast nicely done . Rooms great spacious . Cannot fault didn't feel that room cost was unfair booked 2 days before valentines day ! A

Posted by on 3 Mar 2015

Was this review helpful to you?
3 out of 5

nto bad

too expensive for the price offered. The lobby is not as nice as I thought it would be. The room was too small. For the same amount of money in NYC I've had much better a week before

Posted by on 21 Dec 2012

Was this review helpful to you?
3 out of 5
ei osaa otaa ihmisiä huomioon ja suhtautua asiaan kuluvalla tavalla . Ja laskutavat 150e maksun varmuuden vuoksi asiakaitta 5 tähden hotelli ? Ja sen vielä " kertaan 2 eri kortilta asiakaalta eli 300e yhteensä .

Posted by on 3 Apr 2018

Was this review helpful to you?
Comment from Hotel Management

10 Apr 2018 by Solène Cailly, Guest Relations Manager

Dear Guest, Thank you for taking time to share your review. We are so sorry to hear that your recent stay with us not very satisfying. We assure you, your satisfaction and happiness are important to us. We are sorry for the inconvenience you had to face. Also, as you did not present the same CB that left when booking so had to take a guarantee. In any event, unused warranties are immediately released on the day of departure. It will be reflected in your account in minimum two weeks. We hope to welcome you in the future. Best wishes,

3 out of 5
Interior (old bank) is great, room was a bit worn out and members of the staff were not communicating with each other as they should and not doing what they promised (and were claiming the customer instead). Overall ok, but nothing to go back to.

Posted by , from helsinki on 2 Apr 2018

Was this review helpful to you?
Comment from Hotel Management

5 Apr 2018 by Solène Cailly, Guest Relations Manager

Dear Mrs Anna-Maria, Thank you for this complete comment regarding your time at Banke hotel. We're glad you likes the original decor of our hotel. We're sorry for the confusion in service. We'd like to follow this up. Don't hesitate to contact us by private message. We hope we have the pleasure of welcoming you back for your next visit. With renewed thanks, Solène Cailly, Guest Relations Manager

5 out of 5

Huippu hotelli loistopaikalla

Upea hotelli lähellä kaikkea. Henkilökunta ystävällistä ja kielitaitoista. Yövyn tässä hotellissa seuraavallakin kerralla.

Posted by , from Helsinki on 30 Dec 2017

Was this review helpful to you?
Comment from Hotel Management

6 Jan 2018 by Solène Cailly, Guest Relations Manager

Dear Niina, We would like to thank you for this kind review of your recent stay. We are very pleased to know that you had a pleasant time in our hotel. Thank you for mentioning our good location in the heart of Paris, very near Rue Haussmann and the LaFayette galleries. We are happy to hear you received such a friendly and professional service. We would like to thank you for your kind recommendation. We look forward to seeing you on a future visit. Best regards, Solène Cailly, Guest Relations Manager

4 out of 5
Pros: Extremely helpful staff.
Cons: Room cleanliness. First room had a layer of dust on the table. Though with the smell I think maybe the room had not been in use for some time.
Location: Close to Galeries Lafayette and metro station. Many restaurants, cafe's and Starbucks within 50 meters.
We had booked Superior room, but checking in it was called Standard Superior so was bit confused on the level of the room. Anyways, the toilet/bathroom smelled foul, like human urine to be honest, don't know what has happened. Calling reception, they sent someone who poured scented chlorine into the floor drain. But as the smell continued, the next day they gave us another room and also upgraded the room into executive. Which was nice. The staff was overly helpful, to the extent of pressing the buttons on the elevator for us.

Posted by on 9 Nov 2017

Was this review helpful to you?
Comment from Hotel Management

11 Nov 2017 by Solene - Guest Relation

Dear guest, Thank you for taking time to share your experience after your recent stay at the Banke Hotel in Paris! We are pleased that you enjoyed your stay in general however; I would like to extend my sincere apologies for the first room issues. Your comments really matter and be assured that the engineering team took the necessary actions in this room. The entire team joins me in wishing you a lovely weekend and we all hope to have the pleasure of hosting you, again. Best regards,

5 out of 5

Good location and real 5* service

Pros: Staff friendliness, special Gin menu at the bar, high-standard room
Cons: Give customer the possibility for late check-out. The nice receptionist looked into the system but said it was "not a common request"
Location: Quiet area but a few minutes from the metro, Galeries Lafayette, Sephora, Opera etc.
The staff was ever so friendly and really at our service, that's unusual enough in Paris to be noted here!! Friendly barman, receptionist looked for later check-out time, everyone was smiling and chatting: that added to the experience.

Posted by , from Geneva on 5 Dec 2016

Was this review helpful to you?

Top Trending

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.