I had reserved 2 rooms, they were not clean, toilet seat looked like it had not been cleaned, rooms smelled like cigarette smoke, in one room the pillows and sheets had hair, the other room one of the beds looked like someone took a nap on top of the bed and had used tissues on the side. Went to the front desk to ask if housekeeping had already cleaned the room & explained why. The attendant rolled eyes has she spoke with the housekeeping over the radio. Then when I asked about extra towels, she said there were no towels. But I was able to cancel my stay and get my money refunded without a problem.