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Wilderness at the Smokies - Stone Hill Lodge

3.5 star property

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Photo gallery for Wilderness at the Smokies - Stone Hill Lodge

Courtyard
Water park
Ice skating
Courtyard
Water park

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
190 Gists Creek Road, Sevierville, TN, 37876
  • Soaky Mountain Waterpark
    ‪7 min walk‬
  • Wilderness at the Smokies
    ‪8 min walk‬
  • Sevierville Convention Center
    ‪8 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪50 min drive‬

Room options

View all photos for Standard Room (2 Queen Beds with Sofabed)

Standard Room (2 Queen Beds with Sofabed) | In-room safe, iron/ironing board, bed sheets

Standard Room (2 Queen Beds with Sofabed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Balcony

In-room safe, iron/ironing board, bed sheets

Standard Room, 2 Queen Beds, Accessible, Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Balcony

In-room safe, iron/ironing board, bed sheets

Standard Room, 1 King Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Standard Room, 2 Queen Beds, Balcony | In-room safe, iron/ironing board, bed sheets

Standard Room, 2 Queen Beds, Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom

In-room safe, iron/ironing board, bed sheets

Executive Suite, 1 Bedroom

  • Sleeps 8
  • 1 King Bed, 1 Queen Sofa Bed and 2 Queen Murphy Beds

View all photos for Executive Suite, 1 Bedroom, Accessible

In-room safe, iron/ironing board, bed sheets

Executive Suite, 1 Bedroom, Accessible

  • Sleeps 8
  • 1 King Bed, 1 Queen Sofa Bed and 2 Queen Murphy Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

In-room safe, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony

  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Wilderness at the Smokies - Stone Hill Lodge

Family-friendly Sevierville resort connected to the convention centre, a quick walk to Sevierville Convention Center
This resort features 7 restaurants, free water park access and an indoor pool. Self parking is free. Additionally, 3 poolside bars, 4 bars/lounges and a fitness centre are on-site.
Wilderness at the Smokies - Stone Hill Lodge offers 234 air-conditioned accommodations with a safe and coffee/tea makers. Fridges and microwaves are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a complimentary water park, a lazy river and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Wilderness at the Smokies - Stone Hill Lodge. During your stay, you'll be connected to the convention centre and just a quick walk from Wilderness at the Smokies. You'll find features such as free self-parking, plus 7 restaurants and 3 poolside bars.
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 7 restaurants, 2 coffee shops/cafes, 3 poolside bars and 4 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the indoor and seasonal outdoor pools
  • Services include a children's club, a lifeguard on-site and a concierge
  • On-site recreation includes a gym, mini golf and ice skating
  • Guests have great things to say about the location and the helpful staff
  • Just a 1-minute drive from Sevierville Convention Center and 8 minutes from Tanger Outlets
Wilderness at the Smokies - Stone Hill Lodge offers its guests a complimentary water park, a lazy river, and a waterslide. There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 4 bars/lounges.

Event space at this resort measures 200000 square feet (18580 square metres) and includes a conference centre. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Wilderness at the Smokies - Stone Hill Lodge. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Sevierville resort.

Hidden Trail Bar and Gril – This family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Camp Social Restaurant – Overlooking the pool, this family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Firefly Bar and Grill – This poolside family restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Mountain Marketplace – On-site coffee shop. Open daily.
Grizzly Grill – On-site restaurant. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 coffee shops/cafes
  • 3 poolside bars
  • 4 bars/lounges
  • 7 restaurants
  • Snack bar/deli

Restaurants on site

  • Camp Social Restaurant
  • Firefly Bar and Grill
  • Grizzly Grill
  • Hidden Trail Bar and Gril
  • Mountain Marketplace

Things to do

  • 36-hole adjacent golf course
  • Arcade/game room
  • Bowling alley
  • Children's club
  • Children's pool
  • Free water park
  • Golf clubhouse
  • Gym
  • Ice skating
  • Indoor pool
  • Indoor pool (guest access)
  • Lazy river
  • Mini golf
  • Outdoor pool (guest access)
  • Playground
  • Pro golf shop
  • Seasonal outdoor pool
  • Shopping
  • Waterslide

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini golf
  • Playground
  • Pool gate
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre (200,000 square foot of space)

Outdoors

  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 32.87 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • Internet access
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in September.

Property is also known as

Wilderness Smokies Hotel Sevierville
Wilderness Smokies Hotel
Wilderness Smokies Sevierville
Wilderness Smokies
Wilderness At The Smokies Hotel Sevierville
Wilderness Smokies Stone Hill Lodge Sevierville
Wilderness Smokies Stone Hill Lodge
Wilderness Smokies Stone Hill Sevierville
Wilderness Smokies Stone Hill
Wilderness at the Smokies Stone Hill Lodge
Wilderness at the Smokies - Stone Hill Lodge Resort
Wilderness at the Smokies - Stone Hill Lodge Sevierville
Wilderness at the Smokies - Stone Hill Lodge Resort Sevierville

Wilderness at the Smokies - Stone Hill Lodge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1569 out of 2816 reviews
Rating 8 - Good. 625 out of 2816 reviews
Rating 6 - Okay. 321 out of 2816 reviews
Rating 4 - Poor. 161 out of 2816 reviews
Rating 2 - Terrible. 140 out of 2816 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Lodge for a cheerleading competition. It was super convenient since it's connected to the convention center. However, it took over an hour standing in line to get checked in. The rooms were dated but large. The people at the front desk were extremely nice. I'd stay here again but would be hesitant somewhat simply because of the wait to check in. Also, it would appear that they sold my email because since my stay there, I'm getting TONS of Sevierville spam from various businesses.
Stayed 2 nights in Dec 2024

6/10 Okay

Edlyn

Stayed 2 nights in Jan 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely pleased!
The experience was great! The resort had everything we needed and more! We will definitely be back soon!
Stayed 2 nights in Jan 2025

10/10 Excellent

Vladimir

Stayed 2 nights in Jan 2025

10/10 Excellent

Alexia

Stayed 2 nights in Dec 2024

10/10 Excellent

Lynette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an indoor waterpark Christmas get away. The kids loved it all!
Stayed 2 nights in Dec 2024

10/10 Excellent

Linda

Stayed 1 night in Jan 2025

6/10 Okay

Cynthia Moore

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We had a good time but felt like the room was way small for 6 people and very dated. I expected over facilities for the money.
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

6/10 Okay

Dena

Travelled with family
Awful
They had a car show that weekend they didn’t inform me as a guess about. It was a complete surprise. Parking was not for the guess at hotel it was for the show. As a guest we were treated pretty crappy and since the car show was more important we were completely discarded. It took us 1 hour and 30 minutes to leave the hotel to go to the gas station to get some snacks because of the traffic for the car show. It was so terrible I just couldn’t believe it.
Stayed 2 nights in Oct 2024

6/10 Okay

Taylor, Bremen

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stone hill needs more of an arcade/ something else to do so not everyone is at the main building. Ice cream or milkshake shop at stone hill also would be nice, faster and easier check in.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tiffinie

Stayed 4 nights in Dec 2024

10/10 Excellent

Jane, Monticello

Stayed 1 night in Dec 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! It was great fun for us and our 4 year old for a weekend!
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot recommend. Save your money.
Stone Hill Lodge is not recommended for a family expecting basic service and cleanliness. We planned a two night stay over New Year’s for my husband and 10 year-old son. We have been to the resort before years back, but stayed at the main hotel. No rooms were available there, but my son had been asking to go back and we don’t have much time for getting away. I knew it would be a bit of a hassle to have to ride the shuttle to the waterpark this time of year, but decided to make it work so we could go. Do not expect to check in early (even if you see people checking in early). Do not expect to find a luggage cart. There are not many. The ones that do exist will be left for you to find somewhere in the hotel (guests were too lazy to take them back and no employees came looking for them). The room is very dated. There is old carpet everywhere, so if you have allergies you should know this. It holds all the smells and there are large stains in the halls that should be attended to. The bathroom was so small you cannot close the door without standing in the corner to make room for the door. The sink is outside the shower/toilet. The door barely clears the toilet. If you are bathing small kids or need privacy to get dressed, it’s going to be uncomfortable. The housekeeping staff did the best they could, but the smell was bad. We had the balcony, so we opened the door at times. You could smell food, marijuana smoke, and many other unpleasant things. The waterpark is great
Stayed 2 nights in Dec 2024

8/10 Good

Roland

Stayed 2 nights in Dec 2024

8/10 Good

Ramanagouda

Stayed 1 night in Dec 2024

10/10 Excellent

Brandon

Stayed 4 nights in Dec 2024

6/10 Okay

Diana

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property needed maintenance, carpet in halls coming up you could easily trip on and just needed some overall updating. At check in was told only needed wristbands for water park and all purchases could be made on wristbands, never mentioned needing ID for the bar. At the water park bar the bartender refused to accept my scanned copy of my ID and just kept ignoring me when I kept asking to speak to a manager. The 80 year old man next to me couldn’t get a drink because he didn’t have his ID. To get my ID I would have had to get my child, ride the shuttle back to the Stone Hill, go to my room get my ID just to get back on the shuttle to go back. For the price, we were not impressed at all. The water park was nice and lots to do for the kids.
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Meghann

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was nasty and small. There was stuff spilled everywhere on the floors in the hallways. Small rooms and uncomfortable beds and the whole building smells bad. Bathrooms not cleaned and no snacks or drinks near the rooms. Way to far to walk. House keeping just comes in the room while your sleeping while without even knocking
Stayed 2 nights in Dec 2024

10/10 Excellent

Shaun

Liked: Amenities
Everything was great except a few small things. The prices for food was higher than we expected, could be bc it’s a “resort” could be different state taxes. And house keeping doesn’t come unless you requested it, which actually is great, except when you need clean wash rags and towels. We request towels the day before we needed them, didn’t not receive them, we had to call the night we needed them and still took more time than expected. Over all rating though is still excellent. Nothing in life can be perfect.
Stayed 3 nights in Dec 2024

8/10 Good

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Vacation
We came for Christmas week. The new expansion at the waterpark is great and the water was not freezing cold. The rooms are showing their age, and we smelled weed in the hallways at all times, but all the entertainment aspects of the hotel are great. When we needed extra towels they quickly brought them to us. The food and drink prices are outrageously priced so I'd avoid eating here.
Stayed 4 nights in Dec 2024

8/10 Good

Sadee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024