Wilderness at the Smokies - Stone Hill Lodge - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Housekeeping

24/7 front desk

Room service

Explore the area

190 Gists Creek Road, Sevierville, TN, 37876

Wild WaterDome
6 min walk
Soaky Mountain Waterpark
7 min walk
Wilderness at the Smokies
8 min walk
Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
11 min drive

Room options

In-room safe, iron/ironing board, bed sheets

Standard Room, 2 Queen Beds, Balcony

37 sq m
Sleeps 4
2 Queen Beds

Standard Room, 2 Queen Beds, Accessible, Balcony

37 sq m
Sleeps 4
2 Queen Beds

Executive Suite, 1 Bedroom, Accessible

71 sq m
Sleeps 8
1 King Bed, 1 Queen Sofa Bed and 2 Queen Murphy Beds

Executive Suite, 1 Bedroom

71 sq m
Sleeps 8
1 King Bed, 1 Queen Sofa Bed and 2 Queen Murphy Beds

Standard Room, 1 King Bed, Accessible, Balcony

37 sq m
Sleeps 2
1 King Bed

Standard Room (2 Queen Beds with Sofabed)

37 sq m
Sleeps 6
2 Queen Beds and 1 Queen Sofa Bed

Standard Room, 1 King Bed with Sofa bed, Balcony

37 sq m
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Similar properties

Pool

Hot tub

Kids pool

Waterslide

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Wilderness at the Smokies - Stone Hill Lodge

Family-friendly resort connected to the convention centre in Sevierville with 7 restaurants

This resort features 7 restaurants, free water park access and an indoor pool. Self parking is free. Additionally, 3 poolside bars, 4 bars/lounges and a fitness centre are on-site.

Wilderness at the Smokies - Stone Hill Lodge offers 234 air-conditioned accommodations with a safe and coffee/tea makers. Fridges and microwaves are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a complimentary water park, a lazy river and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Wilderness at the Smokies - Stone Hill Lodge. During your stay, you'll be connected to the convention centre and just a quick walk from Wilderness at the Smokies. You'll find features such as free self-parking, plus 7 restaurants and 3 poolside bars.

Free self-parking
Options for a bite to eat or a refreshing drink include 7 restaurants, 2 coffee shops/cafes, 3 poolside bars and 4 bars/lounges
Splash around at the free water park with a lazy river or swim in the indoor and seasonal outdoor pools
Services include a children's club, a lifeguard on-site and a concierge
On-site recreation includes a gym, mini golf and ice skating
Guests have great things to say about the helpful staff and the location
Just a 1-minute drive from Sevierville Convention Center and 8 minutes from Tanger Outlets

Wilderness at the Smokies - Stone Hill Lodge offers its guests a complimentary water park, a lazy river, and a waterslide. There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 4 bars/lounges.

Event space at this resort measures 200000 square feet (18580 square metres) and includes a conference centre. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Wilderness at the Smokies - Stone Hill Lodge. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Sevierville resort.

Hidden Trail Bar and Gril – This family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Camp Social Restaurant – Overlooking the pool, this family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Firefly Bar and Grill – This poolside family restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Mountain Marketplace – On-site coffee shop. Open daily.

Grizzly Grill – On-site restaurant. Open daily.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Parking and transport

Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 coffee shops/cafes
3 poolside bars
4 bars/lounges
7 restaurants
Snack bar/deli

Restaurants on site

Camp Social Restaurant
Firefly Bar and Grill
Grizzly Grill
Hidden Trail Bar and Gril
Mountain Marketplace

Family friendly

Arcade/game room
Bowling alley
Children's club (surcharge)
Children's pool
Free water park access
Grocery/convenience store
In-room microwave
In-room refrigerator
Indoor pool
Laundry facilities
Lazy river
Lifeguards on site
Mini golf
Playground
Pool gate
Seasonal outdoor pool
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Laundry facilities
Lockers
Vending machine

Guest services

Concierge services
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

2 meeting rooms
Conference centre (200,000 square foot of space)

Outdoors

Firepit
In the mountains
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in hallways
Handrails in stairways
Lift
Pool hoist on site
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

2 buildings
6 floors
Built in 2008
Designated smoking areas
Fireplace in lobby
Lifeguards

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Limited room service
Microwave
Refrigerator

Air conditioning
Heating (climate-controlled)
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 50.00

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: USD 40.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 32.87 per accommodation, per night

The resort fee includes:

Fitness centre access
Housekeeping
In-room coffee
Internet access
Pool access
Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in fee: USD 50.00 (subject to availability)
Late check-out fee: USD 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Front desk staff will greet guests on arrival.

We should mention

The seasonal pool will open in April and close in September.

Property is also known as

Wilderness Smokies Hotel Sevierville

Wilderness Smokies Hotel

Wilderness Smokies Sevierville

Wilderness Smokies

Wilderness At The Smokies Hotel Sevierville

Wilderness Smokies Stone Hill Lodge Sevierville

Wilderness Smokies Stone Hill Lodge

Wilderness Smokies Stone Hill Sevierville

Wilderness Smokies Stone Hill

Wilderness at the Smokies Stone Hill Lodge

Wilderness at the Smokies - Stone Hill Lodge Resort

Wilderness at the Smokies - Stone Hill Lodge Sevierville

Wilderness at the Smokies - Stone Hill Lodge Resort Sevierville

Wilderness at the Smokies - Stone Hill Lodge Reviews

8.4

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Ashley

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a great time at the Wilderness! We have stayed several times in the past, but this was the first time staying at the Stone Hill Lodge. As always, our stay was comfortable, and our kids had a blast at the water park!

Stayed 1 night in Aug 2024

10/10 Excellent

Wanda

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2024

10/10 Excellent

Allison

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love this place we come every year so much to do for all ages

Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to take teenagers to enjoy their evenings at the hotel. Fun place for the whole family.

Stayed 3 nights in Jul 2024

10/10 Excellent

Darious

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in May 2024

8/10 Good

Twinkle

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family enjoyed our stay! Perfect for kids and teens!

Stayed 1 night in May 2024

10/10 Excellent

Emily, oakdale

Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved that it included access to THREE water parks! The soaky mountain water park was awesome, not super crowded and much better than Dollywood splash country! So worth the resort price

Stayed 1 night in Aug 2024

4/10 Poor

Karen

Travelled with family and small children, Travelled with group

19 Aug 2024

Disliked: Cleanliness, staff & service, amenities

I have bad knees & requested a room close to elevator / lobby, but that was not noted on my stay. So our room was several long corridors away—think the hotel in The Shining. No signage made things hard to find, and overpriced, mediocre restaurants had random hours not posted.

Stayed 2 nights in Aug 2024

10/10 Excellent

Kent

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

10/10 Excellent

Jayesh

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good 👍

Stayed 1 night in Aug 2024

2/10 Terrible

Nicole

Travelled with family

18 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Aug 2024

8/10 Good

Jennifer, Chattanooga

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the quietness, the ambiance, the great attitude of staff.

Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Day in sunshine

Great for all my grandchildren we enjoyed

Stayed 4 nights in Jun 2024

10/10 Excellent

Edith

Travelled with family, Business traveller

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 2 nights in Jul 2024

10/10 Excellent

Bryan

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great choice for family fun!!!

Stayed 2 nights in Aug 2024

10/10 Excellent

David

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Heather

Travelled with family and small children

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We will definitely be staying again next year. It was fun for the kids, very clean, safe, and relaxing. We had a very enjoyable time!

Stayed 2 nights in Aug 2024

8/10 Good

Abigail

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Fun stay!

Stayed 2 nights in Aug 2024

8/10 Good

Justin

Travelled with family

15 Aug 2024

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Erick

Travelled with family

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great time! Will definitely be back!!

Stayed 3 nights in Aug 2024

10/10 Excellent

Deb

Travelled with family and small children

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This was a fun and exciting place.

Stayed 1 night in Aug 2024

4/10 Poor

Sarah

Travelled with family, Travelled with family and small children

13 Aug 2024

Disliked: Cleanliness, property conditions & facilities

We stayed at the wilderness to use the many water parks. I called the hotel a couple times before booking to check on the locations and ask questions about the sizes of the water parks. As soon as we areived I got a text message saying the indoor park was closed for the week for scheduled maintenance and repairs. No one mentioned that in the 3 previous calls I made. I called 3 days before we stayed. The stone hill lodge was not the nicest. The carpet in the hall was very bumpy and looked like it was coming up. Our bathroom in the hotel room was very moldy. The ceiling had mold all over it. We parked in the parking garage one night and noticed there was broken window glass all over so we ended up moving our car for safety purposes. We called housekeeping for extra blankets which the front desk said to do when we checked in. They said we would need to go back down to the front desk and get them ourselves. When we went to the front desk they had no blankets but were able to give us an extra set of sheets. The second night we called housekeeping again and they said they would bring us blankets and then they never showed up. Although the hotel was close to soaky mountain (which we loved) we would not stay there again. Maybe the other buildings of the wilderness were nicer but not the stone hill. Way too much money for what it looks like. We have stayed at many water park hotels and this was by far the worst. My kids even commented about the way things looked.

Stayed 2 nights in Aug 2024