Burrstone Inn, Ascend Hotel Collection

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Dates

January 2025

February 2025

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Premium bedding, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service

Bar

Gym

Pool

24/7 front desk

Laundry

Explore the area

1777 Burrstone Rd, New Hartford, NY, 13413

Utica College
8 min walk
Mohawk Valley Health System - Marketing & Communications
3 min drive
Oneida County Historical Society
3 min drive
Utica, NY (UCA-Oneida County)
15 min drive

Room options

Standard Room, 2 Queen Beds, Non Smoking

29 sq m
Sleeps 4
2 Queen Beds

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

29 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible, Non Smoking

29 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed with Sofa bed, Non Smoking

29 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Non Smoking

29 sq m
Sleeps 2
1 King Bed

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

29 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 room

includes taxes & fees

2 Jan - 3 Jan

About this property

Hotel in New Hartford with free breakfast and fitness centre

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a seasonal outdoor pool. Housekeeping is available on request.

Burrstone Inn, Ascend Hotel Collection offers 100 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Our customers tell us that they can't get enough of the free breakfast at Burrstone Inn, Ascend Hotel Collection. During your stay, you're just a quick walk from Utica College. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.

Free buffet breakfast served daily
Free WiFi
Free self-parking and Motorhome/coach/lorry parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Take a swim in the seasonal outdoor pool
Amenities include a front desk safe, a 24-hour business centre and meeting rooms
On-site recreation includes a gym
Guests really like the accommodation for the comfy beds and cleanliness
8 minutes on foot from Utica College and a 3-minute drive from Mohawk Valley Health System - Marketing & Communications
Dogs welcome for a fee

Burrstone Inn, Ascend Hotel Collection offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 3792 square feet (341 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Burrstone Inn, Ascend Hotel Collection. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This New Hartford hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM.

Beer Garden – This restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Free uncovered self parking on site
Free RV/bus/lorry parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

Beer Garden

Things to do

Billiards/pool table
Gym
Outdoor pool (guest access)
Seasonal outdoor pool

Family friendly

Free cot
In-room microwave
In-room refrigerator
Laundry facilities
Pool toys
Rollaway/extra bed (surcharge)
Seasonal outdoor pool

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (on request)
Multilingual staff

Business services

24-hour business centre
3,792 square feet of conference space
Computer station
Meeting rooms

Outdoors

Pool loungers
Pool umbrellas

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Grab bar in shower
Hand-held showerhead
In-room roll-in shower
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Room amenities

Bedroom

Blackout drapes
Free cot
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch flat-screen TV with premium cable channels

Food and drink

Coffee/tea maker
Limited room service
Microwave
Refrigerator

Air conditioning
Connecting rooms available
Desk
Heating
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday:

Bar/lounge
Restaurant

Access methods

Staffed front desk

Pets

Pets: USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
Only dogs are allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 10.0 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 35 per pet, per night plus a one-off USD 50 cleaning fee
Service animals are exempt from fees
Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

On-site parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

The seasonal pool will open in May and close in September.
Pool access available from 9:00 AM to 9:00 PM
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Utica

Holiday Inn Utica Hotel

Holiday Inn Utica Hotel New Hartford

Holiday Inn Utica New Hartford

Utica Holiday Inn

New Hartford Holiday Inn

Holiday Inn New Hartford Hotel New Hartford

Holiday Inn Utica

Burrstone Inn, Ascend Hotel Collection Hotel

Burrstone Inn, Ascend Hotel Collection New Hartford

Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Burrstone Inn, Ascend Hotel Collection Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

Tracy, New Port Richey

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice quiet stay

Stayed 3 nights in Sep 2024

10/10 Excellent

Lawrence

Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Some areas are starting to look a little worn. Could use some updating or replacement.

Stayed 1 night in Sep 2024

10/10 Excellent

David

Travelled with partner, Travelled with group

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pub-style restaurant, great hamburgers. It was karaoke night in a college town, so festive atmosphere Friday night.

Stayed 1 night in Sep 2024

8/10 Good

Robert

16 Sept 2024

Stayed 1 night in May 2024

4/10 Poor

Kimberly

15 Sept 2024

Disliked: Cleanliness, property conditions & facilities

I checked into hotel and headed down to the restaurant for dinner. Food and atmosphere was great. Got back to room and noticed mold and moisture around an outlet. I called the front desk and they came up to look at it. Everything on the wall (tv, fridge, microwave ect.) was plugged into this outlet with a power strip. I was moved to another room which was a slight inconvenience but ok. Took a shower the next morning and there was very little pressure due to half of the water still coming out of the spigot. Tub also did not drain well. I stopped at the front desk at check out to ask them to have the manager call me about the issues and never received a call. The staff that was working was very nice and apologetic.

Stayed 1 night in Aug 2024

10/10 Excellent

Edward

14 Sept 2024

Stayed 1 night in Aug 2024

8/10 Good

Tricia

Travelled with family

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall we had a good stay. The staff was helpful and present. The hotel is in a business park so not a ton of close food options, however there is an on-site restaurant/bar (which is closed on Sundays). The rooms could use a few more accessible usb/outlets. In room TV options limited due to DirecTV/Disney dispute, perhaps change providers. Also, I had messaged the hotel prior to our stay through Expedia about a special request (my husband’s birthday was the day we checked in) and I did not receive any response/communication back from them. These are just noticed suggestions. As stated we did enjoy our stay overall.

Stayed 3 nights in Sep 2024

10/10 Excellent

Katherine

9 Sept 2024

Stayed 5 nights in Aug 2024

8/10 Good

Lynne

Business traveller, Travelled with group

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Met our needs for our stay. Friendly staff. Good breakfast.

Stayed 2 nights in Sep 2024

10/10 Excellent

Tae

Travelled with family

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The bar

Stayed 1 night in Sep 2024

10/10 Excellent

Jinghan

2 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Charles Hutchinson

Travelled with family

31 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Lindsay

27 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

joanne

Business traveller

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean easy check in ok foof and free breakfast

Stayed 1 night in Aug 2024

8/10 Good

ZARAH

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed my stay. I stayed 3 days, 2 nights. It was a weekend. Nice pool area. Clean room. There was a random wet spot in the middle of the room on the carpet. Couldn’t figure out where it was coming from. It did dry up eventually though. Also the phone was not working for some reason. So I could not call down using the room phone to front desk, I had to use my own personal cell phone.

Stayed 2 nights in Aug 2024

2/10 Terrible

Daniel

Travelled with family, Travelled with partner

18 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The waffle maker. The pool was filthy and the restaurant was not in full service with no wait staff and only a bartender. After waiting 25 minutes we were told "I am all alone so I do not know when I will get to you,"

Stayed 3 nights in Aug 2024

8/10 Good

Glen

Business traveller

18 Aug 2024

Good overall Value and Location.

This was a nice location. Definitely a nice change from the corporate chain type hotel. The Pub/Bar was good! with Kareoke and $.50 wings ( which were dry and obviously prepared well in advance, but hey what do expect for $.50!) Otherwise a good value! I drive a Tractor trailer so accessibility is key for me. I did have to run over a few curbs to get around the building to park but nothing crazy. There were other truckers there so this seems to be a good choice for my industry. Will keep this in mind for future trips in the area.

Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family

16 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family

12 Aug 2024

Disliked: Property conditions & facilities

Not the best this time around

This time around was not the best. My Keurig machine is broken. There was a huge spider in the bathroom. There’s hair from previous people in the bathtub. Didn’t seem very clean this time around and the floor is completely wet so it was damp the whole time and my socks were wet.

Stayed 1 night in Aug 2024

10/10 Excellent

Tae

12 Aug 2024

Liked: Cleanliness, amenities

Great staff

Stayed 2 nights in Aug 2024

10/10 Excellent

Christiana

Travelled with partner

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and well maintained beautiful

Stayed 1 night in Aug 2024

10/10 Excellent

Timothy, Hopewell Junction

Travelled with family

8 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice, quiet location. Liked the breakfast and the restaurant.

Stayed 1 night in Aug 2024

8/10 Good

Shannon

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff was great from front desk to restaurant, bathrooms dated need new showerheads —would stay again for a quick weekend getaway

Stayed 1 night in Aug 2024

6/10 Okay

April

Travelled with family

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love the location and cleanliness of the property. They’re very respectful as well. Only downfall was the sheets did not fit the bed well and kept coming off which was annoying.

Stayed 1 night in Aug 2024