Embassy Suites Hotel Winston-Salem

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Dates

January 2025

February 2025

27-inch TV with cable channels, pay films, MP3 dock

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool

Bar

Room service

Parking available

Breakfast included

Gym

Explore the area

460 N Cherry St, Winston-Salem, NC, 27101

Benton Convention Center
1 min walk
Small Batch Beer Company
1 min walk
Winston-Salem Transportation Center
2 min walk
Winston-Salem, NC (INT-Smith Reynolds)
6 min drive

Room options

Suite, Accessible, Non Smoking

Sleeps 4
1 Queen Bed

Executive, One King Bed, Non-Smoking

Sleeps 4
1 King Bed

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking

Sleeps 4
1 King Bed

Room, 1 King Bed, Non Smoking

Sleeps 4
1 King Bed

Two Queen Suite Acc with Tub Non Smoking

Sleeps 6
2 Queen Beds

Premium Suite, 2 Queen Beds, Non Smoking

Sleeps 6
2 Queen Beds

Suite 2 Queens, Non Smoking

Sleeps 5
2 Queen Beds

Premium Suite, 1 King Bed, Non Smoking

Sleeps 4
1 King Bed

Suite, Accessible, Non Smoking

Sleeps 4
1 King Bed

Premium Suite, Non Smoking

Sleeps 8
1 King Bed and 2 Queen Beds

Two Bedroom Suite, Non-Smoking

Sleeps 8
1 King Bed

Shower, free toiletries, hair dryer, towels

Suite, Accessible, Non Smoking

Sleeps 4
1 Queen Bed

Suite, Accessible, Non Smoking

Sleeps 6
2 Queen Beds

King, Premium Suite, 1 King Bed, Non Smoking

Sleeps 4
1 King Bed

Similar properties

Pool

Breakfast included

Pet-friendly

Free WiFi

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hotel in Winston-Salem with free breakfast and 24-hour fitness centre

This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free continental breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a coffee shop/cafe and self parking.

Embassy Suites Hotel Winston-Salem offers 146 accommodations with MP3 docking stations and a safe. Rooms open to balconies. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Winston-Salem hotel provides complimentary wired and wireless Internet access. Televisions come with premium cable channels and pay-per-view films. Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Our customers tell us that they can't get enough of the helpful staff at Embassy Suites Hotel Winston-Salem. During your stay, you're just a quick walk from Benton Convention Center. Free breakfast, free WiFi in public areas and a free manager's reception are available.

Free continental breakfast offered
Free WiFi
Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
Self-parking available for a fee
Take a swim in the indoor pool
Amenities include a front desk safe, a business centre and conference space
On-site recreation includes a 24-hour gym
7 minutes by car from Hanes Mall and 9 minutes from Wake Forest University
Cats and dogs welcome for a fee

Embassy Suites Hotel Winston-Salem offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. Event space at this hotel measures 24003 square feet (2230 square metres) and includes conference space. Embassy Suites Hotel Winston-Salem also features coffee/tea in common area, a corner/local shop, and express check-in. Parking is available for a fee.

This 3.5-star Winston-Salem hotel is smoke free.

Guests are served a free continental breakfast. The hotel hosts a free manager's reception daily.

Grille Restaurant and Bar – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Parking on site (USD 25 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Free continental breakfast
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Free daily manager's reception

Restaurants on site

Grille Restaurant and Bar

Family friendly

Free cot
Grocery/convenience store
In-room microwave
In-room refrigerator
In-room sofa bed
Indoor pool
Living room

Conveniences

24-hour front desk
Grocery/convenience store
Luggage storage
Safe at front desk

Guest services

Housekeeping (daily)

Business services

24,003 square feet of conference space
Business centre
Computer station

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Lift
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

1 building
9 floors
Banquet hall
Built in 2005
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Free cot
Sofa bed

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

27-inch TV with premium cable channels
MP3 dock
Pay films

Food and drink

Coffee/tea maker
Limited room service
Microwave
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Free weekday newspapers
Iron/ironing board
Living room
Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 1 August 2024 to 5 December 2024 (completion date subject to change). The following areas are affected:

Hallway

Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets: USD 75 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 (weight limit: 75 lb per pet)

Children and extra beds

Children are welcome.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Self-parking fee: USD 25 per night (in/out privileges)
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Winston-Salem

Embassy Suites Winston-Salem

Embassy Suites Hotel Winston Salem

Embassy Suites Winston Salem

Embassy Suites Hotel Winston-Salem Hotel

Embassy Suites Hotel Winston-Salem Winston-Salem

Embassy Suites Hotel Winston-Salem Hotel Winston-Salem

Embassy Suites Hotel Winston-Salem Reviews

7.2

Good

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

10/10 Excellent

Barbara

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was clean and very comfortable. Everyone with the staff was friends and quick to offer assistance for anything. Beyond thier control is the parking deck information. I wish there was info about this on the Hotels.com site.

Stayed 1 night in Sep 2024

10/10 Excellent

Rachana

16 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

J JESÚS

Travelled with partner

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an amazing stay. I stayed there a couple of years ago, and it was not the best. The hotel and its staff have done a 360. It was an amazing stay with excellent customer service and professionalism by the staff. I'm looking forward to my next visit.

Stayed 1 night in Jul 2024

4/10 Poor

Joanna

Travelled with partner

1 Sept 2024

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

Convenient location but ripped curtains, ac and fridge not working, dirty elevators. Maintenance man was very nice. Tried to fix the air conditioner at 11 o’clock at night.. Dirty outdoor entrances.

Stayed 1 night in Aug 2024

6/10 Okay

SEAN

Business traveller

16 Aug 2024

I reserved a king suite, and they gave me a double room

Stayed 2 nights in Aug 2024

10/10 Excellent

Justin

Business traveller

15 Aug 2024

Stayed 3 nights in Aug 2024

4/10 Poor

Carrie

1 Aug 2024

Stayed 1 night in Jul 2024

6/10 Okay

Mary Beth

Travelled with family

29 Jul 2024

Liked: Staff & service

Average at best. Needs a lot of deep cleaning and updating. Room was generally clean and staff were very nice. Breakfast area did not look sanitary but staff was so busy that I just don’t think they could keep up with the number of guests.

Stayed 1 night in Jul 2024

10/10 Excellent

Jasper

Travelled with group

28 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

2/10 Terrible

Britttany

Travelled with family

24 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Awful. Worst hotel I’ve stayed at

1)Parking is $25/day so budget that into the price of the hotel 2) everything is broken: elevator, A/C in our room, ice machine 3)any simple request is refused: coffee cup refresh in the room, towels (multiple requests)…. We were met with excuses and told some version of “I have 23 rooms to clean” or told to ask someone else. Crazy! We finally decided to go to the indoor pool to steal pool towels since we had a suite for 4 people and were only provided with 2 for 2 nights!!!! 4)speaking of the pool… its filthy, cloudy, had a white film on the top and pretty sure there was BLOOD on the floor. Whirlpool is broken. 5)”dinner” from the onsite restaurant is actually premade salads or sandwiches in styrofoam that are super sketchy. 6)room was filthy, bug found in the bed, not actually cleaned during stay, mildew in shower, sticky slimy bathroom floor. 7) overall the hotel is just super weirdly laid out and strange, old, needs lots of updates. Only saving grace is that food service staff are so nice. They are very friendly and accommodating when compared to other hotel staff. Breakfast and happy hour (very generous) was appreciated. But that’s not enough. Would never stay here again.

Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveller

22 Jul 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Keep looking

Room was run down, door didn’t shut properly, HUGE gap under the door so no smoke or fire protection, I’ve machine busted.

Stayed 2 nights in Jul 2024

2/10 Terrible

premal

21 Jul 2024

Disliked: Cleanliness

Stayed 2 nights in Jul 2024

10/10 Excellent

Niga

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Mary

20 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, spacious rooms

We enjoyed our stay in Winston-Salem. The manager’s reception was a nice perk. Good restaurants close by.

Stayed 1 night in Jul 2024

2/10 Terrible

Brady

20 Jul 2024

Disliked: Staff & service, property conditions & facilities

Winston Salem is a lovely area. We purchased a suite room due to this giving our family of 5 room. We asked 3 times and went to the front desk to get linens for the pull out bed, they refused to give us any. The breakfast was a joke with wait times of 20 minutes. Such a disappointment of a night in a beautiful area with a terrible stay.

Stayed 1 night in Jul 2024

6/10 Okay

Jill

Business traveller

19 Jul 2024

Liked: Cleanliness, staff & service, room comfort

Lots of space for the price

Hotel was clean and the room was spacious. I had a kitchenette, living room and 2 beds The staff was very helpful. The hotel needs to be updated but was fine foe my short stay.

Stayed 2 nights in Jul 2024

10/10 Excellent

Kenetta

19 Jul 2024

Stayed 2 nights in Jul 2024

4/10 Poor

George

15 Jul 2024

Stayed 2 nights in Jul 2024

4/10 Poor

Felicia

Travelled with family

14 Jul 2024

I’ve stayed in numerous Embassy Suite locations and this was the worst. The carpet in our room was dirty and stained. The pullout bed cover had bloodstains. We removed the stained cover and asked for new sheets which we received. We expected that when cleaning came the next day, the stained cover which was on the floor would be removed. It remained there our entire 3 night stay. The staff was friendly so that was a plus but the hotel is old, elevators were out of order and there is no designated hotel parking so my husband and I who had to drive separately ended up paying $150 ($75pp) in parking. We will not be choosing the Winston location anytime soon.

Stayed 3 nights in Jul 2024

8/10 Good

Miguel

Business traveller

10 Jul 2024

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Apr 2024

2/10 Terrible

Anne

9 Jul 2024

Stayed 2 nights in Jun 2024

10/10 Excellent

Porcia

Travelled with family

7 Jul 2024

The staff was very nice and helpful

Stayed 2 nights in Jul 2024

2/10 Terrible

Ron

Travelled with family

7 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Terrible

Stayed 1 night in Jul 2024

4/10 Poor

Jami, Tallmadge

Travelled with family, Travelled with family and small children

6 Jul 2024

Liked: Staff & service

Disliked: Property conditions & facilities

One elevator was down and the other two made very large slamming and weird noises. Would not give a second key to the room for the other adult. There were no towels at the pool and multiple families had to go ask and it took over an hour to get clean towels for some. The second floor had a large area with stacked up tables and chairs you had to zig zag through to get to the parking garage where the doors were broken. I really liked the layout of our room but overall the place was lackluster.

Stayed 1 night in Jul 2024