ibis Styles London Excel

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Dates

December 2024

January 2025

Pillow-top beds, in-room safe, desk, iron/ironing board

Overview
Rooms
Location
Policies

Good

Popular amenities

Breakfast available

Room service

Housekeeping

24/7 front desk

Bar

Parking available

Explore the area

272 Victoria Dock Road, London, England, E16 3BY

Royal Victoria Bridge
7 min walk
ExCeL Exhibition Centre
10 min walk
IFS Cloud Royal Docks Station
11 min walk
London (LHR-Heathrow)
81 min drive

Room options

Room, 1 Queen Bed (The Queen)

18 sq m
Sleeps 2
1 Queen Bed

Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen)

18 sq m
Sleeps 2
1 Queen Bed

Room, 1 Double Bed (The Home from Home)

18 sq m
Sleeps 2
1 Double Bed

Room, 2 Double Beds (The Mansion from Home)

18 sq m
Sleeps 4
2 Double Beds

Room, 2 Single Beds (The Duet)

18 sq m
Sleeps 2
2 Single Beds

Similar properties

Pet-friendly

Free WiFi

Restaurant

Breakfast available

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Hotel with a 24-hour front desk, near O2 Arena

A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and conference space. Change of towels is available on request

Ibis Styles London Excel offers 305 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at ibis Styles London Excel, you're just a quick walk from ExCeL Exhibition Centre. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Enjoy British cuisine while dining at Restaurant
To-go breakfast served daily for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
On-site recreation includes a playground
10 minutes by car from O2 Arena and 11 minutes from South Park

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly ibis Styles London Excel also features tour/ticket assistance, a garden, and coffee/tea in common area. For a fee, parking is available.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 5:00 AM to 11:30 AM.

Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

Cafe – This café serves breakfast, lunch and light fare. Open selected days.

Pub – This pub serves dinner and light fare. Happy hour is offered. Open daily.

Room service is available.

Languages

Afrikaans, English, Filipino, French, Hindi, Hungarian, Italian, Latvian, Lithuanian, Polish, Portuguese, Romanian, Russian, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Parking on site (GBP 15 per day)
Wheelchair-accessible parking and van parking available

Food and drink

Daily breakfast to-go available 5:00 AM to 11:30 AM for a fee: GBP 5 for adults and GBP 5 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Cafe
Pub
Restaurant

Family friendly

Laundry facilities
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Conference space
Meeting rooms

Outdoors

Garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Valet for wheelchair-equipped vehicles
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

1 building
5 floors
Built in 2000
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Pillowtop mattress

Bathroom

Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker
Room service

Air conditioning
Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:00 AM

Contactless check-in and check-out are available

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 16 May 2023 to 31 December 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.

Rollaway/extra beds are available for GBP 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: from approximately GBP 5 for adults and from GBP 5 for children
Self-parking fee: GBP 15.00 per day
Rollaway bed fee: GBP 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

ibis Styles Excel

ibis Styles Excel Hotel

ibis Styles Excel Hotel London

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ibis Styles London Excel

London Excel ibis Styles

London ibis Styles Excel

Custom Hotel London

Custom House Hotel London

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ibis Styles London Excel Hotel

ibis Styles London Excel London

ibis Styles London Excel Hotel London

ibis Styles London Excel Reviews

7.2

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

2/10 Terrible

mark

Business traveller

9 Nov 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

didnt get in to room as hotel was closed down due to lockdown

Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

15 Sept 2020

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

KMT NOT WORTH WASTING YOUR TIME

The breakfast was just not it, no hot food served at all in a pack it was from fridge breakfast bar, apple, crosant, orange juice and yoghurt is that what I really paid the extra for ? The queen room is tiny

Stayed 2 nights in Sep 2020

2/10 Terrible

Billy

10 Sept 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2020

4/10 Poor

Effie

Travelled with group

6 Sept 2020

Disliked: Room comfort

Below average stay

My room was okay when I entered it. I felt like it was manageable until i decided that I want to wash my hands and take a shower! The sink was completely clogged and would not drain itself properly at all. It also left a horrible residue of nasty dirt. The beds are quite uncomfortable. I did not have a good nights rest! Then that morning there was no hot water at all in my room and unfortunately the rooms do not have a telephone, you have to whatsapp reception which really annoyed me too. I complained via text and they offered to swap rooms for me. They did not however apologise for the inconvenience at all. My new room was alot better. But I paid for breakfast however there was non. No restaurant in the hotel was available and customer service is below average! Not at all professional in the least. Quite unhappy with my stay. I would not recommend it. Not all the lights in the room work either. and the fire alarm went off at 2am in the morning!!! Twice with again No apology. Horrible service. Definitely would NOT recommend!!!

Stayed 2 nights in Sep 2020

8/10 Good

Carl

Business traveller

3 Sept 2020

Liked: Staff & service, room comfort

Comfortable and good value for what I paid

I stayed for one night as I had a meeting in London the next day. The hotel was undergoing renovations when I stayed. The car park is easily accessible but costs £16 per night which is very expensive. The staff are friendly and helpful. The bed was very comfortable and the shower was clean and modern. I did not stay for breakfast so I cannot comment on the food quality.

Stayed 1 night in Aug 2020

8/10 Good

Lynne, Essex

Travelled with group

28 Aug 2020

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Renovation work being carried out - room was very clean and bathroom looked newly renovated as extra clean - no complaints for price paid - although did state breakfast included on ad but no breakfast included!

Stayed 1 night in Aug 2020

2/10 Terrible

Andrius

1 Aug 2020

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2020

10/10 Excellent

Paul

20 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great refurbed rooms!

The refurbished rooms are really good. Although we were possibly the only guests due to the Coronavirus outbreak, the staff could not have been more helpful. They are a credit to the hotel. The room was bright, the new bathroom excellent, with lovely hot shower.

Stayed 1 night in Mar 2020

8/10 Good

Nick

Business traveller

17 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

2 Mar 2020

Stayed 3 nights in Feb 2020

10/10 Excellent

Paula

Business traveller

2 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location to the Excel. Great having bar/restaurant attached to hotel where they serve meals late. Only downside was our heating in room did not work

Stayed 2 nights in Feb 2020

4/10 Poor

Karen Docherty

Travelled with family

27 Feb 2020

Disliked: Room comfort

cold rooms noisy guests

the room had no heating and drafty windows it was freezing. we were moved to another room, sadly it was on a floor full of kids trip and they were extremely noisy til about 1 am, running along corridors, banging on doors, shouting, laughing loud, play music loud, until security told them off. dinner wasnt that great. breakfast was ok and rooms were clean

Stayed 1 night in Feb 2020

6/10 Okay

Natalie

Travelled with family

23 Feb 2020

Liked: Cleanliness, staff & service

Great staff

There were works going on amd near the hotel which I never knew about which resulted in a drilling and banging all night. No hot veggie option at brekkie either other tban beans and hash browns which was a shame and only side plates no larger plates which was odd. Overall, not an unpleasant stay and all the staff encountered were fab. Just could of done with some sleep!

Stayed 1 night in Feb 2020

10/10 Excellent

Emma

Travelled with family

23 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Ideal location for event at ExCel. Had a great nights sleep and lovely food in pub.

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

22 Feb 2020

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner

22 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good receptionist definitely deserves management knows what she’s doing

Stayed 1 night in Feb 2020

10/10 Excellent

Timothy

Business traveller

16 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, quiet, well equipped hotel near ExCel

Clean, well equipped room with plenty of power and usb points. Great choice of buffet breakfast and adjacent pub serving excellent food in the evening. Bistro bar with coffee and snacks for during the day. Directly opposite train link but hotel is surprisingly quiet given location. Ideally located for London ExCel which is a short walk away.

Stayed 2 nights in Feb 2020

10/10 Excellent

Zoe

Travelled with group

16 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never miss a beat!

This was our 2nd time staying at ibis Styles London Excel. Seeing a gig at the O2 we were looking for a hotel in the area and this one ticks all the boxes. Great service, nice rooms, good breakfast & a pub attached - what more could you ask for!

Stayed 1 night in Jan 2020

10/10 Excellent

Nathan

Business traveller

12 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

2/10 Terrible

Gareth

10 Feb 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Room was horribly dirty with stains. Staff were unwelcoming Hotel is just overall grotty and poorly up kept.

Stayed 1 night in Feb 2020

6/10 Okay

Daniel

4 Feb 2020

Liked: Cleanliness

Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group

4 Feb 2020

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Was a nice hotel in a quiet place. Everything was good apart from when the cleaners tried to come into my room at 8;30 and scared the life out of me especially as I was not wearing any trousers. I am aware there is a sign you can put on the door but 8;30am when check out is not until 11am is not an acceptable time to let yourself into someone’s room to see if they are still in there

Stayed 1 night in Feb 2020

8/10 Good

Nathalie

3 Feb 2020

Liked: Cleanliness, staff & service

Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family

3 Feb 2020

Liked: Cleanliness, staff & service, amenities

We arrived on a day when the door cards weren't working and the pressure on the staff to get everything sorted out when it was a technical issue was huge. The staff were amazing - helpful, patient and calm, even when faced very disgruntled guests. As for the rest of the hotel, it was OK - breakfast was really nice, accessed up something akin to a prison staircase, pub area was OK, again with very helpful staff, our room (an apartment) was huge and really well equipped, although a bit fusty. The whole place just needs a bit of a refurb and it'll be great - the car park at the back looks pretty dodgy, as does the rear of the hotel for example. Location is great, a minute from Custom House DLR and the ExCel with really good eating options nearby. We'll definitely be back.

Stayed 1 night in Jan 2020