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"Awesome location - great service"

"Very pretty, older but impecibly well upkept property. Food at restaurant that features local vendors was fantastic. All of the staff was outgoing and friendly. Only good things to say about this stay!"

"Need to be super careful to review the final bill. We were doubled charged for both valet parking and self parking even though we only requested for valet parking. The king size mattress in our room was not comfortable. The middle part of the mattress sank in. Train frequency is not frequent enough. ..."

"We loved our stay here. We had a small problem in our original room and we quickly had it fixed. The property is beautiful and the rooms are very nice. We stayed as a family of 5 and we loved it. We would stay here again."

"An inexpensive place to stay in Kona. The lobby and pool are lovely, the hallways are dank, and the rooms were small but clean. The air mattress they provided had deflated after about three hours. Noise from the pool was a bit of a disruption in the evening."

"We recently returned to the Grand Naniloa Hotel in 2025 after a wonderful stay in 2018. While the property still has its charms, it’s clear it’s seen better days. Extensive renovations are underway, and management provided disclosures and acknowledgment letters in our room, but other reviews are ..."