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"My first assigned room had mold in the bathroom, central heat was broken and an electric heater was in placed instead. I expressed my concerns and I was giving a different room with no issues."

"The Strand Palace Hotel is in an excellent location, close to Charing Cross station, Covent Garden and West End theatres. I loved the decor of the restaurant and the laid-back feel to it. The food was good, as was the service. My room was a very good size for a single room, and it felt luxurious ..."

"The hotel was really nice but i think the little extras would make a big difference - we didnt have any complimentary water,biscuits,shower cap or cotton wool - the hotel breakfast was okay but the orange juice wasnt fresh but tasted like it was powdered"

"Absolutely love the awesome river view. Great service!!"

"Great area"

"We had mostly a great stay and the staff were nice and helpful. We did find it a bit noisy though. The walls are very thin and we could hear the guests in the next door rooms and in the hall way."