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DoubleTree by Hilton London Kensington

4-star property
100 Cromwell Road, London, England 09 725 22 184
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3.9 out of 5
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See all 7 ebookers Reviews

"Usual over priced London hotel. Room was okay, nothing special. The breakfast buffet selection was as expected but the cooked food (bacon, sausage, mu ... " More

By a verified traveller on Mon 18 Oct 2021

Points Of Interest

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Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Terrace

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

DoubleTree by Hilton London Kensington's great location gets high marks from our customers. During your stay, you're just a quick walk from Natural History Museum. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to public transport and the local sightseeing
  • Within a 15-minute walk of Natural History Museum and Royal Albert Hall

DoubleTree by Hilton London Kensington ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton London Kensington

Everyone (2) Family (3)
5 out of 5
Excellent location

Posted by on 23 May 2022

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3 out of 5
Usual over priced London hotel. Room was okay, nothing special. The breakfast buffet selection was as expected but the cooked food (bacon, sausage, mushrooms, eggs, hash browns, tomato) were all stone cold and the bacon was tough as old boots, needed a chain saw to cut through it. Won't be staying again as hotel did nothing to entice me back.

Posted by , from Brereton on 18 Oct 2021

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4 out of 5
Location of Hotel was great and the beds were comfortable, the breakfast had everything you need (only the coffee was not really barista style). The AC was too loud and you cannot control the temperature and not even open the windows more then a few cm. The carpets in the room and hall seemed old.( better no carpets at all, less dust & sticky air ) There were a lot of ants in our bathroom and even on the TV and we reported it to the staff twice but apparently it seems that they have been there for years.

Posted by on 21 May 2023

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Comment from Hotel Management

21 May 2023 by Reservations

Dear Harry,Thank you for taking the time to review our property at DoubleTree by Hilton Kensington. We are glad to hear you have enjoyed your stay with us, especially the location and the breakfast. We are sorry about the issues you have experienced, but please rest assured, that we will pass on your feedback to our hotel team, to rectify the shortfalls you have outlined. We do hope to welcome you back to our property soon, for your next stay in London.Kind Regards, Brigida, Reservations Agent

5 out of 5

Posted by on 18 Jul 2022

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3 out of 5

Posted by on 11 May 2022

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4 out of 5
Gut

Posted by on 23 Apr 2022

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3 out of 5
Gebucht haben wir ein Duplex Zimmer mit 2 Kingsize Betten bekommen haben wir ein Zimmer mit einem Bett für 4 Personen. Die an der Reception meinten es sei nur Zimmer mit einem Bett gebucht bei Ihnen wir bekamen dann ein Appartemenr das ganz gut war…. Es hat uns gut gefallen. Der Aufenthalt war super alles in allem,trotz der Panne am Anfang sehr nett und freundlich

Posted by on 19 Apr 2022

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About the DoubleTree by Hilton London Kensington

Location 100 Cromwell Road, London, England SW7 4ER

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and 6 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton London Kensington. Smoking is allowed in designated areas at this 4-star London hotel.

  • 163 guestrooms or units
  • 6 levels
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: West Brompton Station (1.6 km / 1 mi)
  • Metro station: Gloucester Road Underground Station (0.1 km / 0.1 mi)

Room Amenities

DoubleTree by Hilton London Kensington offers 163 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Kens Bar & Restaurant – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

London Secret Garden – On-site restaurant. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel London Kensington
  • Crowne Plaza London Kensington
  • London Kensington Crowne Plaza
  • Crowne Plaza Kensington Hotel London
  • Crowne Plaza London Kensington England
  • Crowne Plaza London Kensington Hotel
  • Crowne Plaza London Kensington
  • Crowne Plaza London Kensington an IHG Hotel
  • DoubleTree by Hilton London Kensington Hotel
  • DoubleTree by Hilton London Kensington London
  • DoubleTree by Hilton London Kensington Hotel London

You should know

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.