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Thistle London Marble Arch

4-star property
Bryanston Street, London, England 09 725 22 184
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4.0 out of 5
Very good!
See all 10 ebookers Reviews

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Executive Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Studio, 1 King Bed with Sofa bed (Apartment)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

The breakfast at Thistle London Marble Arch gets high marks from our customers. During your stay, you're just a quick walk from Marble Arch. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Enjoy Modern European cuisine while dining at The Grill
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from Selfridges and 4 minutes on foot from Marble Arch

Thistle London Marble Arch ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Thistle London Marble Arch

Everyone (4) Couples (2) Family (3)
5 out of 5

Posted by on 30 Apr 2024

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Comment from Hotel Management

20 May 2024 by Tony Hill, General Manager

Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

1 out of 5
We were moved from the Thistle Marble Arch the day before we were supposed to check in and we had to stay at the Clermont Victoria. I contacted the Thistle to ask why we had been moved and asked if they could honour the fact that we had booked an executive room and pass that information onto the new hotel. The staff member at the Thistle was extremely rude and said it is no longer a booking at their hotel and I would need to speak to the Clermont who is a member of the same hotel group. The Clermont were also very rude over the.phone and I was promised a free afenoon tea which when we checked in there was no record of. We were told we had been given a free mini.bar (which was standard in the room and also what we would.have.had in the Thistle), and we were given a drinks token as a gesture of goodwill which we found out later was also supposed a part of the room as well. We were consistently lied to and felt very unwelcome, not what you.would expect from a 4 star hotel and paying for a higher level of room. .

Posted by on 4 Feb 2023

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Comment from Hotel Management

4 Feb 2023 by Reception Manager

Dear Sarah, Thank you for having taken the time to share your feedback. I am very sorry however to see that your experience with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London.

5 out of 5

Posted by on 6 Jun 2024

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Comment from Hotel Management

7 Jun 2024 by Tony Hill

Dear Walter, Thank you so much for taking the time to share this wonderful review following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

4 out of 5

Posted by on 11 Apr 2024

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Comment from Hotel Management

12 Apr 2024 by Tony Hill, General Manager

On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

4 out of 5
Pour un grand hôtel, personne ne parle français à la réception

Posted by on 18 Dec 2023

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Comment from Hotel Management

18 Dec 2023 by Tony Hill

Dear Martine, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

3 out of 5
- Our room was located 250 meters from the elevators! - We reserved one room with two separate beds, but did not get it. - Lunch was not available at the restaurant. - When restaurant's toilet was not in use, receptionist advised to use the toilet of the hotel next door. - The hotel portier ordered us a taxi for next morning. The taxi only accepted cash, we were not able to pay with card. All these things considered our stay was not very pleasant.

Posted by on 13 Aug 2023

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Comment from Hotel Management

14 Aug 2023 by Tony Hill

Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experienced s with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards, Tony Hill General Manager

4 out of 5

Posted by on 19 Apr 2023

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Comment from Hotel Management

10 May 2023 by Tony Hill

Dear Maike,Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

4 out of 5
the location is great, the staff very nice, the room was a good size and equipped with the necessary, except that the tv didnt really work properly.

Posted by on 18 Apr 2023

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Comment from Hotel Management

18 Apr 2023 by Reception Manager

Dear Sebastian,Thank you for the review. We appreciate your support. Kind Regards,

5 out of 5

Posted by on 1 Mar 2023

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Comment from Hotel Management

1 Mar 2023 by Reception Manager

Dear Derya, Thank you for the review. We appreciate your support.Kind Regards,

5 out of 5
Top Hotel an zentraler Lage -Sehr freundliches und zuvorkommendes Personal-!- -Toller Concierge Service -Top Lage für alle Sehenswürdigkeiten -Sehr bequeme Betten Das Thistle Marble Arch ist wircklich sehr zu empfehlen. Es ist top gelegen und alle Sehenswürdigkeiten sind in der Nähe. Für Familien mit Kindern toll. Madame Tussaud ist zu Fuss erreichbar, Christophers Place eignet sich super um sich zu verkostigen und gleich an der Oxfordstreet, vis a vis vom Primarkt gelegen, kann man shoppen ohne Ende. Wenn ich London wieder Besuche wird dieses Hotel meine 1. Wahl.

Posted by on 20 Oct 2022

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Comment from Hotel Management

21 Oct 2022 by General Manager

Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

About the Thistle London Marble Arch

Location Bryanston Street, London, England W1H 7EH

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 13 meeting rooms are available. Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Thistle London Marble Arch. This London hotel is smoke free.

  • 692 guestrooms or units
  • 8 levels
  • Conference rooms
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available , Offsite parking reservations required

Transport

  • Train station: Marylebone Station (1.3 km / 0.8 mi)
  • Metro station: Marble Arch Underground Station (0.2 km / 0.1 mi)

Room Amenities

Thistle London Marble Arch offers 692 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 49-inch LCD televisions come with premium digital channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Bath or shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

The Grill – This restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

The Deli – This delicatessen only serves light fare. Open daily.

The Bar – On-site bar. Open daily.

Late-night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:30 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 22 per person
  • Nearby parking fee: GBP 50 per day (5249 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arch Marble
  • Marble Arch Thistle
  • Marble Thistle Arch
  • Thistle Arch
  • Thistle Marble
  • Thistle Marble Arch
  • Thistle Marble Arch Hotel
  • Thistle Marble Arch Hotel London
  • Thistle Marble Arch London
  • Thistle Hotel Marble Arch
  • Thistle Marble Arch London, England
  • Amba Hotel Marble Arch London
  • Amba Hotel Marble Arch
  • Amba Marble Arch London
  • Amba Marble Arch
  • Amba Hotel Marble Arch London, England
  • Amba Hotel Marble Arch
  • Thistle London Marble Arch Hotel
  • Thistle London Marble Arch London
  • Thistle London Marble Arch Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.