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Britannia Hotel Birmingham New Street Station

3.0 star property

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Photo gallery for Britannia Hotel Birmingham New Street Station

Train station shuttle
Point of interest
Point of interest
Reception
Point of interest

Reviews

5.4 out of 10

Popular amenities

  • 24/7 front desk
  • Free WiFi

Explore the area

Map
New Street, Birmingham, England, B2 4RX
  • Bullring & Grand Central
    ‪3 min walk‬
  • Victoria Square
    ‪5 min walk‬
  • The Alexandra Theatre
    ‪7 min walk‬
  • Birmingham (BHX)
    ‪25 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Double Room

  • 3.3 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Individually decorated, individually furnished, desk, iron/ironing board

Executive Double Room

  • 3.3 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Single Room

  • 3.3 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Twin Room

  • 3.3 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double or Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Double or Twin Room

  • 2 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

Exterior

ibis budget Birmingham Centre

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
3.7 out of 5, Good, (1211)
The price is €51
for 1 room
includes taxes & fees
17 Mar - 18 Mar
ibis budget Birmingham Centre

About this property

Britannia Hotel Birmingham New Street Station

Hotel with a 24-hour front desk, a quick walk to Bullring & Grand Central
A 24-hour front desk, free Wi-Fi in public areas and a reception hall are available at this smoke-free hotel. Housekeeping is available on request.
Britannia Hotel Birmingham New Street Station offers 241 accommodations with a hairdryer. This individually decorated and furnished accommodation includes desks. 35-inch flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

During your stay at Britannia Hotel Birmingham New Street Station, you're just a quick walk from Bullring & Grand Central. Free WiFi in public areas is available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Amenities include a lift
  • Just a 3-minute walk from Bullring & Grand Central and 8 minutes on foot from The Mailbox
Britannia Hotel Birmingham New Street Station offers its guests a lift. WiFi is free in public spaces. A complete renovation of Britannia Hotel Birmingham New Street Station was completed in October 2024.

This Birmingham hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Designer stores
  • Shopping centre

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • Lift
  • Thin carpet in public areas
  • Tile flooring in public areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham Britannia
Birmingham Britannia Hotel
Birmingham Hotel Britannia
Britannia Birmingham
Britannia Birmingham Hotel
Britannia Hotel New Street Station
Hotel Britannia Birmingham
Britannia Hotel
Britannia Birmingham New Street Station
Britannia New Street Station
Britannia Birmingham New
Britannia Hotel Birmingham New Street Station Hotel
Britannia Hotel Birmingham New Street Station Birmingham
Britannia Hotel Birmingham New Street Station Hotel Birmingham

Britannia Hotel Birmingham New Street Station Reviews

Reviews

5.4
Rating 10 - Excellent. 91 out of 1006 reviews
Rating 8 - Good. 206 out of 1006 reviews
Rating 6 - Okay. 219 out of 1006 reviews
Rating 4 - Poor. 212 out of 1006 reviews
Rating 2 - Terrible. 278 out of 1006 reviews

5.6/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Tony

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was alright
Stayed 1 night in Nov 2024

6/10 Okay

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Desperately needs work, the corridors and stairwells are filthy, my shower was blocked, no mug or spoon to make a drink, I had to ask. The place is in desperate need of a face lift. One night was enough. Some work is going on but the place is dated and it feels like it.
Stayed 1 night in Nov 2024

4/10 Poor

CLAIRE

Travelled with family
Although the staff were lovely. We booked a standard triple room and were first sent to a double room. Then told there were no triple rooms available for our first night. As only 2 of us were staying the first night we accepted a twin room - didn’t seem completely finished. No hot water in the morning. Were told it would be sorted as we agreed to stay in that room as our third couldn’t make the trip. Were assured throughout the day that the water would be sorted. Still no hot water the next morning. No restaurant or bar due to refurbishment- not told at booking, checking in or on the website. Have sent an email to customer services but had no response. Wouldn’t stay here again sadly as it is in a perfect spot for the Christmas markets.
Stayed 2 nights in Nov 2024

4/10 Poor

Sagar

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Mohammed

Disliked: Cleanliness
Stayed 1 night in Nov 2024

4/10 Poor

Catherine

Stayed 2 nights in Jul 2022

2/10 Terrible

marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Natalia, London

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Central place, booked last minute. Decent conditions for the price.
Stayed 1 night in May 2019

4/10 Poor

nicola

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, dated and dismal
I was grateful there was a hotel open for key workers during the pandemic, but this was awful. Had to enter via a back/stores room door - filthy. My room was filthy, drawers broke, black powder and stuff in the bath, bed hard, coffee stains down the furniture. An absolutely no food. I was very worried about legionella and whether the water system had been flushed as there are only a few rooms in use. The whole place needs a major refurb.
Stayed 1 night in May 2020

10/10 Excellent

Comfort

Liked: Staff & service, property conditions & facilities, room comfort
It was excellent
Stayed 3 nights in May 2020

2/10 Terrible

Vincent

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful place
Aweful carpet smelly building unhelpful staff members literally I would never stay there again.. oh and no parking!
Stayed 1 night in Mar 2020

2/10 Terrible

Miss zoe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend to anyone
The condition of the bedroom was awful, hair in sink bathroom bath was awful, yellow walls fifthly bathroom
Stayed 1 night in Mar 2020

10/10 Excellent

Paul Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Birmingham
Great Place to Stay, Very Central with Local Shops & Restaurants Nearby Also Very Close to Birmingham New Street Train Station, Staff are Really Friendly & My Room was Very Nice With a Shower & Bath included.
Stayed 1 night in Feb 2020

2/10 Terrible

Terri

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Mr Val

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The room we were allocated had not been cleaned and was dirty, unmade bed, dirty towels etc. Back to reception and allocated another room. It was extremely small, no window, no air conditioning, very disappointing! We had problems not being able to use key cards, and had to get them changed.
Stayed 2 nights in Mar 2020

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort
Distressing experience
first the desk clerk refused to check me in without photo ID which was not a term of contract before placing the booking thru the agent and which I didn't have; then hotel wanted me to produce a credit card which I didn't recognise which clerk said was a credit card unconnected with me or the agent but that I had booked with (I booked with agent!) kept me waiting for an hour so I missed appointment) Then instead of reprimanding an incompetent employee manager maintained needed photo ID untill I pointed out that ID was not a requirement in agents contract with me and what was on the counter was not relevant .Couldn't get hold of the agent by phone in a distressing circumstances when I was a very long way from home. Very very poor service all round
Stayed 1 night in Mar 2020

2/10 Terrible

Rich

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
Unsafe, shocking hotel.
Stayed 1 night in Mar 2020

6/10 Okay

Dave, Aberdeen

Liked: Cleanliness, staff & service
Disliked: Amenities
Like- close to the station. Clean linen. Hot powerful shower. Dislike - shabby worn out fixtures and furniture. Broken window latch.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Disappointed - staff were rude and rooms dirty. Only 20 minutes free WiFi. My room was never cleaned every day. I'll never stay here again
Stayed 2 nights in Mar 2020

2/10 Terrible

Amritpal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very central in pedestrian area near facilities, sights, shops, eateries etc. Comfortable enough. Good shower power. Has seen better days. Only single glazing. Lack of maintenance apparent - only 1 of 2 lifts working, toilet did not flush (moved room), tap dripped. Interior walls paper-thin. Staff all brilliant!
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
didn't sleep a minute
the whole floor and room were very smelly, window very old and not well closed hearing all street noise, hearing noise from next rooms, bed not comfortable at all
Stayed 1 night in Mar 2020

8/10 Good

Osman

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab!
Really good facilities for a fantastic price. I really enjoyed my stay with this hotel.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020