2/10 Terrible
andrew
12 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has too many rooms for the capacity of facilities and staff. They do not declare on website that the spa has Childrens and family specials where the hotel is overrun by hyperactive kids chasing barking dogs up and down corridors and screaming around. The restaurant was fully booked the reception lady told me the bar area has food and seating, however it was totally fully booked and no space. Room service never answered the phone for 3.5 hours. Although the Lady on reception was very Polite, I was sold the spa and pool access, but it was unusable due to the kids / family specials block bookings and no availability in spa for 2 days, sold a lemon. The Hotel need to build capacity to cope with the rooms they sell and actually provide basic services like food etc. I would suggest calling ahead to check if a family kids special day. could be very tranquil on a quiet day maybe.
andrew
Stayed 1 night in Dec 2024