15.3.2023 YHA Cambridge
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17.12.2017 Holly
Hi, Thank you for your review. I am sorry to hear of your experience staying with us. Our showers are cleaned multiple times per day by our team here on site and we have checked the hot water in our showers since your reservation and found them all to be working correctly. Our night manager does hourly building walk rounds to check the building overnight and will tackle any noise issues he comes across. We take guest feedback seriously so thank you for letting us know of your issues so that we can try to improve them. kind regards