DoubleTree by Hilton London - Docklands Riverside - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Junior Suite, 1 King Bed, Balcony, River View | In-room safe, desk, laptop workspace, iron/ironing board

Breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast available

Room service

Housekeeping

Bar

Gym

24/7 front desk

Explore the area

265 Rotherhithe Street, London, England, SE16 5HW

Tower Bridge
7 min drive
Tower of London
8 min drive
Troxy
9 min drive
London (LCY-London City)
32 min drive

Room options

In-room safe, desk, laptop workspace, iron/ironing board

Family Room

36 sq m
Sleeps 5
1 Queen Bed and 2 Single Beds

Family Room, 2 Double Beds (Deluxe)

33 sq m
Sleeps 5
2 Double Beds

Room, 1 King Bed

26 sq m
Sleeps 2
1 King Bed

Room, 1 Queen Bed

26 sq m
Sleeps 2
1 Queen Bed

Suite

26 sq m
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed, Balcony, River View

33 sq m
River view
Sleeps 3
1 King Bed

Deluxe Room, 1 Queen Bed

26 sq m
Sleeps 2
1 Queen Bed

Deluxe Room, 1 King Bed

27 sq m
Sleeps 2
1 King Bed

Suite, 2 Bedrooms

26 sq m
Sleeps 4
2 King Beds

Room, 1 Double Bed

26 sq m
Sleeps 1
1 Double Bed

Twin Hilton Guest Room

26 sq m
Sleeps 2
2 Single Beds

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

DoubleTree by Hilton London - Docklands Riverside

Riverfront London hotel in Southwark with bars

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking. Housekeeping is available on request.

DoubleTree by Hilton London - Docklands Riverside offers 378 accommodations with laptop-compatible safes and a safe. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Smart televisions are featured in guestrooms. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton London - Docklands Riverside. During your stay, you'll be within walking distance of Thames River. Features include free WiFi in public areas and a free ferry terminal shuttle, plus 2 bars.

Free Wi-Fi in some public areas
Enjoy international cuisine while dining at Columbia
Buffet breakfast served daily for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym
Guests have great things to say about the helpful staff and the location
8 minutes by car from Tower of London and 11 minutes from St. Paul's Cathedral
Free ferry terminal shuttle service

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 9322 square feet (866 square metres) and includes conference space. A fitness centre, a library, and a terrace are also featured at the business-friendly DoubleTree by Hilton London - Docklands Riverside. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Columbia – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Urban Beach – This bar specialises in international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Columbia Bar – This bar specialises in international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Languages

Arabic, English, French, Lithuanian, Portuguese, Spanish, Turkish

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Free ferry terminal shuttle
Parking on site (GBP 20 per night)
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.95 per person
2 bars/lounges
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Columbia
Columbia Bar
Urban Beach

Family friendly

Free cot
Free rollaway/extra bed
Grocery/convenience store
In-room refrigerator
Laundry facilities
Snack bar/deli

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
9,322 square feet of conference space
Computer station

Outdoors

Barbecue grill
Garden
On a river
Terrace
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

3 buildings
6 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Built in 1991
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
Reception hall
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Free cot
Free rollaway/extra bed

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

47-inch smart TV with premium channels

Food and drink

24-hour room service
Coffee/tea maker
Refrigerator

Air conditioning (climate-controlled)
Desk
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Free rollaway/extra beds!

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately GBP 21.95 per person
Self-parking fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton London Docklands

Hilton London Docklands Riverside

Hilton Riverside Hotel London Docklands

Hilton Riverside London Docklands

London Docklands Hilton

London Docklands Riverside

London Docklands Riverside Hilton

DoubleTree Hilton London Docklands Riverside Hotel

DoubleTree Hilton Docklands Riverside Hotel

DoubleTree Hilton London Docklands Riverside

DoubleTree Hilton Docklands Riverside

DoubleTree by Hilton London - Docklands Riverside Hotel

DoubleTree by Hilton London - Docklands Riverside London

DoubleTree by Hilton London - Docklands Riverside Hotel London

DoubleTree by Hilton London - Docklands Riverside Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

David

Travelled with family

26 Aug 2024

Liked: Cleanliness

Disliked: Staff & service

Views are great and so is initial inside look but lifts are small and family of 5 plus bags is not happening. Giving cookies out without asking if there are allergies is dangerous. 12.5% service charge for poor service in restaurant is excessive, rooms little dated no usb charging points and no robes as advertised. However getting a ferry to and from hotel is quite quirky and kids loved it. If its a base for going around and resting your head then perfect.

Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Travelled with family

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hilton docklands

Location excellent Free boat to canary wharf is brilliant

Stayed 2 nights in Aug 2024

10/10 Excellent

Varun

Travelled with family, Travelled with group

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

4/10 Poor

Maria

24 Aug 2024

Disliked: Cleanliness

Stayed 2 nights in Aug 2024

10/10 Excellent

derek

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All staff were professional, polite and very helpful- made us feel very welcome. The facilities were excellent especially the ferry.

Stayed 2 nights in Aug 2024

4/10 Poor

olivia

21 Aug 2024

Disliked: Staff & service, property conditions & facilities

Dissatisfied

The hotel was dissapointing and overpriced. The room had no mini fridge/ coffee machine or dressing gowns. Booked a king room but it did not reflect the photos advertised online. The service in the bar was slow and there was no place to buy snacks/ drinks as the shop area was closed throughout our stay. Definitely overpriced for the quality.

Stayed 2 nights in Aug 2024

10/10 Excellent

Everita, Salford

18 Aug 2024

Liked: Cleanliness

Stayed 2 nights in Aug 2024

8/10 Good

Oluremi

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Access by car was quite difficult - lots of traffic. Parking at the hotel was good and not too expensive although the option of breakfast plus parking was not available.

Stayed 1 night in Aug 2024

10/10 Excellent

Natasha

Travelled with family

18 Aug 2024

Liked: Cleanliness, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Lana

Travelled with family

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved the location. Quiet and the free shuttle boat to canary wharf and then to Uber boats was the best way to get around.

Stayed 4 nights in Aug 2024

10/10 Excellent

Yannick

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Magnifique vue et Ferry privé pour traverser sur l'autre rive. Staff ultra accueillant.

Stayed 3 nights in Aug 2024

10/10 Excellent

T

Travelled with family

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Jamie

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, friendly attentive staff

The hotel is in a great location by the river with excellent views of Canary Wharf. The free boat across the river and the X20 bus make for food transport links. The room was clean and spacious. There is an excellent bar, restaurant and riverside terrace. Highly recommended.

Stayed 1 night in Aug 2024

10/10 Excellent

Christina

Travelled with family, Travelled with partner

10 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We unfortunately had a horrible experience with the place we were intending to stay during our time in London. The Doubletree was an absolute oasis for my family. We were able to book a family room at the last minute and it met our every need and then some. At check in, the desk agent offered us late check out and delicious chocolate chip cookies. The room was perfectly appointed. Both breakfast and lunch were incredible. We enjoyed every moment of our stay and will stay again next time we are in London.

Stayed 1 night in Aug 2024

6/10 Okay

Nancy

5 Aug 2024

Liked: Staff & service

Disliked: Cleanliness

The hotel was decent and staff was really nice, but the room had a musty, dirty smell and the location was terrible. Although it was a few miles from main attractions, it took minimum 45 minutes to get anywhere with traffic and the fact that it was on the other side of the river.

Stayed 3 nights in Aug 2024

8/10 Good

PASCALE

Travelled with family

31 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel. It is clean and has larger rooms. The hallways are small and the lift is tiny. If you are a tourist just know that you are a little farther away. There is a free boat that goes back and forth between both sides of the river. This is a hotel boat, but non hotel guests can pay to cross. Just show your reservation when crossing. You would be coming down from canary Warf if arriving from Heathrow … Elizabeth Line direct. There is a nice cafe on the north side. If you walk five to ten minutes you will be at Canary Warf with lots of restaurants. There is an Uber boat from Canary Warf to the main areas like Tower Hill. This will cost more to use ..I think it is 10 or more a trip. There is the C10 bus just outside the hotel front entrance and will take you right down to Tower Hill as well. Use google maps to get around and figure your best routes. Other than the distance and getting to the main areas it was a good hotel.

Stayed 5 nights in Jul 2024

10/10 Excellent

Darren

Travelled with partner

29 Jul 2024

Jonas on reception was very welcoming and helpful, always felt safe during our stay and great that we were able to use the ferry to go across the river. Room service was great as was the food and extremely yummy cocktails x

Stayed 4 nights in Jul 2024

8/10 Good

Claudia, Any city

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Quiet and clean. Love the outdoor dining option of the terrace.

Stayed 3 nights in Jul 2024

10/10 Excellent

Sam

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great weekend fetaway

The hotel was beautiful, all the staff were amazingly warm and friendly. The room was clean. We had a river view from our room which was lovely.

Stayed 1 night in Jul 2024

10/10 Excellent

Regina

Travelled with family

25 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our family vacation while staying here!

Wonderful, Great service, nice breakfast, easy check in, and clean. Nice relaxing location! Moved to city on Uber boat, and was easy! Got to relax at hotel and then visit the busier areas of London. The carpet seamed either stained or a bit dirty though and the AC took all night to cool the room down, but all the good outweighs those little details! Would stay there again any time!!!

Stayed 2 nights in Jul 2024

10/10 Excellent

Shirley

Travelled with partner

22 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Liked the ferry across the Thames to Canary Wharf

Stayed 2 nights in Jul 2024

2/10 Terrible

Ann

Travelled with partner

22 Jul 2024

Someone staying in the room they give us, took over an hour to find our room , staff sent us wrong place second time we were allocated a room . Really poor service when booking in

Stayed 1 night in Jul 2024

8/10 Good

Christine

Travelled with family

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was nice stay after all, we love the family room so we can all stay together. it's free ferry if you stay in the hotel and about 10-15 mins walk to the Underground.

Stayed 5 nights in Mar 2024