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 Birmingham •1 Room
 Birmingham • 1 Room
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Holiday Inn Express Birmingham Star City, an IHG Hotel

3-star property
Cuckoo Rd Heartlands Parkway, Birmingham, England 09 725 22 184
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3.2 out of 5
See all 6 ebookers Reviews

"The manager was very accommodating. The first night we spent there our bed was very uncomfortable. However, as soon as we spoke to the manager she qui ... " More

By a verified traveller on Mon 01 Jul 2024

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Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

The free breakfast at Holiday Inn Express Birmingham Star City, an IHG Hotel gets high marks from our customers. During your stay, you're just a quick walk from StarCity. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include 5 meeting rooms, a vending machine and TV in a common area
  • Guests have great things to say about the breakfast and the clean guestrooms
  • 6 minutes by car from Bullring & Grand Central and 7 minutes from International Convention Centre
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Holiday Inn Express Birmingham Star City, an IHG Hotel ratings based on 6 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Birmingham Star City, an IHG Hotel

Everyone (2) Couples (2) Family (2)
4 out of 5
The manager was very accommodating. The first night we spent there our bed was very uncomfortable. However, as soon as we spoke to the manager she quickly made arrangements for another room with a more comfortable bed. Very happy with the service

Posted by on 1 Jul 2024

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Comment from Hotel Management

18 Aug 2024 by Guest Service Manager

HelloThank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - STAR CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Aaron SandersGuest Service Manager

5 out of 5
Comfy beds, clean, great breakfast and lovely staff. Absolutely great value for money.

Posted by on 22 Apr 2022

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2 out of 5
The reason you book a hotel is for the overnight stay. And tbh i didnt get much sleep at all, maybe its was stress or something else but i could not sleep, the bed wasnt that comfortable either was too hard for my liking. room was nice size with basic furniture, had tea and coffee no coffee maker just kettle. no satellite or premium channels just freeview.... theres a distinct lack of plug sockets, some lights didnt work and cob webs in places. breakfast was a buffet but not self serve and very basic, we only had the eggs and hash brown from the warm items, hash browns were stale, didnt taste fresh, otherwise ok for the price. good for parking and if going star city, you should walk as star city parking is ridiculously busy. more cars than people. be careful when exiting the hotel car park as its onto a busy dual carriage way and cars come fast...

Posted by on 30 Jun 2021

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4 out of 5
Cheap and cheerful has a free car park and Hasvur cinema Pizza Hut Subway and many other fun things to do st walking distance

Posted by , from London on 13 Apr 2019

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2 out of 5

convenient location - close to the M6

Pros: the location
Cons: car park and the staff
not the friendliest bunch of staff. The lady at reception could have benefited from customer service training as everything was too much trouble for her. The aircon in the room was not working therefore could not warm the room up . They could have provided us with portable heaters or fan. the entrance to the car park needs to be levelled out as my car suffered damage to the suspension due to driving over this which resulted in costing me £150 of repair works so not very happy at all!!

Posted by , from Birmingham on 28 Aug 2018

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Comment from Hotel Management

9 Oct 2018 by s

Thank you for the feedback. All feedback may it be good or constructive is good for us to continuously develop as a team and invest in product if and when necessary. We look forward to welcome you soon Thanks Team Star City

2 out of 5

General service of staff

My overall experience wasnt brilliant. We had travelled a long way to stay in this hotel but the staff just were not very friendly especially at the time of having a bite to eat in the evening. As I am not Familer with the area I did not really want to drive looking for somewhere to eat. There was 5 of us staying at this hotel in two separate rooms. We decided to eat. The rest if the group managed to have something but I'm a vegetarian so opted for a couple of options they had on the menu only to be told that they weren't available or had been discontinued. I didn't really fancy paying 2.50 for a tiny bowl of chips but I had to as I was a bit hungry. I found the staff rude and unhelpful. As soon as we checked in and got to our room there was a smoking smell although we had opted for non smoking so I complained but nothing was done, our window didn't open and bathroom wasnt very clean and was told that someone would come up but nobody came even after the fifth time!!!! Alot of rooms on our floor had people smoking in them and I told reception many times but nobody bothered to do anything. I mean overall the hotels location was nice and it is a nice one to stay in however the service of the staff was appalling and I was left standing at reception on several occasions whilst they were all in the office having a chin wag about bank holiday plans. I wouldn't recommend the hotel and lost definitely would not be in a rush to come back. I was offered no refund or anything so I am slightly annoyed.

Posted by on 29 May 2013

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About the Holiday Inn Express Birmingham Star City, an IHG Hotel

Location Cuckoo Rd Heartlands Parkway, Birmingham, England B7 5SB

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi. There are 5 meeting rooms available. The business-friendly Holiday Inn Express Birmingham Star City, an IHG Hotel also features a vending machine, express check-in, and express check-out. Self parking is free.

  • 90 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Television in lobby
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Aston Station (1.9 km / 1.2 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Birmingham Star City, an IHG Hotel offers 90 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free breakfast.

Holiday Inn Express Birmingham Star City, an IHG Hotel has a restaurant on site.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10 per accommodation, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche and Eurocard. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • No lifts
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 10 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Birmingham City
  • Holiday Inn Express Birmingham Star City
  • Holiday Inn Express Star
  • Holiday Inn Express Star Hotel Birmingham City
  • Birmingham Blueberry Hotel
  • Hampton By Hilton Birmingham Star City Hotel Birmingham
  • Holiday Inn Express Birmingham Star City Hotel
  • Holiday Inn Express Star City Hotel
  • Holiday Inn Express Star City
  • Holiday Inn Express Birmingham Star City
  • Holiday Inn Express Birmingham Star City an IHG Hotel
  • Holiday Inn Express Birmingham Star City, an IHG Hotel Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.