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Bournemouth West Cliff Hotel & Spa

3.0 star property

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Photo gallery for Bournemouth West Cliff Hotel & Spa

2 indoor pools, pool loungers
Property entrance
Lounge
Garden
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Hot tub

Explore the area

Map
7 Durley Chine Road, Bournemouth, England, BH2 5JS
  • Bournemouth Beach
    ‪13 min walk‬
  • Bournemouth International Centre
    ‪13 min walk‬
  • Bournemouth Pier
    ‪18 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪13 min drive‬

Room options

View all photos for Superior Quadruple Room

Superior Quadruple Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Quadruple Room

  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

  • 22 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

The Durley Dean Hotel

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
3.9 out of 5, Good, (1002)
The price is €72
for 1 room
includes taxes & fees
28 Apr - 29 Apr
The Durley Dean Hotel

About this property

Bournemouth West Cliff Hotel & Spa

Luxury hotel with 2 indoor pools and full-service spa
This hotel features 2 indoor pools, a full-service spa and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Bournemouth West Cliff Hotel & Spa offers 83 accommodations with a hairdryer and free toiletries. 32-inch LCD televisions come with satellite channels. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
2 indoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bournemouth West Cliff Hotel Spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Bournemouth West Cliff Hotel & Spa. During your stay, you're just a quick walk from Durley Chine Beach. You'll find features such as free WiFi in public areas, plus 2 indoor pools and a full-service spa.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 indoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, massages or hydrotherapy at Bournemouth West Cliff Hotel Spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Bournemouth Beach and Bournemouth International Centre
As a guest of Bournemouth West Cliff Hotel & Spa, you'll find a full-service spa, 2 indoor swimming pools, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2605 square feet (242 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Bournemouth West Cliff Hotel & Spa. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Bournemouth hotel.

For a fee, guests can enjoy a English breakfast daily.
Bournemouth West Cliff Hotel & Spa has a restaurant on site.

Languages

English, Hungarian, Lithuanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available for a fee: GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,605 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Grab bar near toilet (99 centimetre high)
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 24 December to 26 December:
  • Dining venue
  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool
The following facilities are closed for New Year's Eve and New Year's Day:
  • Dining venue
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15 for adults and from GBP 10 for children
  • Uncovered self-parking fee: GBP 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Facilities fee: GBP 15 per person, per night and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Bournemouth Hallmark
Bournemouth Hallmark Hotel
Bournemouth Hotel Hallmark
Hallmark Bournemouth
Hallmark Bournemouth Hotel
Hallmark Hotel Bournemouth
Hotel Hallmark Bournemouth
Bournemouth West Cliff
Hallmark Hotel Cliff
Hallmark Bournemouth West Cliff
Hallmark Cliff
Hallmark Hotel Spa Bournemouth
Hallmark Hotel Bournemouth West Cliff
Bournemouth West Cliff & Spa
Bournemouth West Cliff Hotel
Bournemouth West Cliff Hotel Spa
Bournemouth West Cliff Hotel & Spa Hotel
Bournemouth West Cliff Hotel & Spa Bournemouth
Bournemouth West Cliff Hotel & Spa Hotel Bournemouth

Bournemouth West Cliff Hotel & Spa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 288 out of 1003 reviews
Rating 8 - Good. 349 out of 1003 reviews
Rating 6 - Okay. 197 out of 1003 reviews
Rating 4 - Poor. 111 out of 1003 reviews
Rating 2 - Terrible. 58 out of 1003 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Radoslaw

Disliked: Staff & service
Manager was not very welcoming he dodnt even greet us . All he favilities except Pool is not family friendly as kids are not allowed its more for retired people . Very expensive .
Stayed 2 nights in Jan 2025

6/10 Okay

Sonia

Travelled with partner
Liked: Staff & service, amenities
The staff in the restaurant and bar absolutely brilliant and very friendly and helpful. The Room was not great radiator switch had broken of so it was so hot, but they did fix it that morning, the bed was so comfortable.
Stayed 2 nights in Jan 2025

8/10 Good

Jasminder

Christmas break
Spa was good. Bar staff - Will was lovely! Food ordered from the bar was a good size and hot.
Stayed 1 night in Dec 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Customer service deficient!!
I would not waste my money coming here again! Staff definitely need some serious customer service training. Everything was just too much effort for them. There were 4 of us in a room with one roll of toilet paper. After 1 night I had to request some more. It was left on the dressing table, not even put into the bathroom. The room was so hot we did not know what to do with ourselves. My poor grandchildren felt ill, and the windows opened only slightly. The aircon could only go to 16, so very uncomfortable in the room. The shower was a trickle, my granddaughter and I have long hair, so another nightmare. After more than a month of booking this hotel and spa, we were sent an email stating that the Hotel would be only B&B for the time we were there and the pool closed. No prior notifications and unable to get a refund as it was now so late. I emailed the hotel complaining about this, to be told twice, the General Manager would get back to me. What a joke. No pleasant greetings when we arrived at the hotel, so 2 bad starts already. . The breakfast was really horrible. The egg was dried out and like rubber, sausage and bacon the same Feedback from the grandkids - 'the baked beans were nice". It is such a shame because we had looked so foward to our precious time away and the hotel looks nice inside but the management/staff leave a lot to be desired.
Stayed 2 nights in Dec 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Tonic
Perfect for our stay. Close to the beach ,town facilities just right for us and my wife's assistance dog for deaf people. Perfect tonic for all three of us
Stayed 3 nights in Dec 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Fantastic hotel, people service
Stayed 2 nights in Dec 2024

10/10 Excellent

Cenk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a weekend getaway
We had a brilliant 1 night stay with our kids to enjoy the Christmas festivities in Bournemouth. The hotel is clean with modern decor and the room was well appointed and the bed was really comfy. Our kids especially loved the pool. The hotel is well situated close to the beach and town centre. The car park was on the expensive side so we opted to park in the road which was free. Breakfast was well stocked with lots of options and the same can be said for the bar although drinks were quite expensive. This was our second stay at this hotel and we really enjoyed it.
Stayed 1 night in Nov 2024

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean rooms. Nice cosy bar and restaurant setting. The only negative comment would be the breakfast which was not of good quality and not much warm alternatives for a vegetarian.
Stayed 2 nights in Nov 2024

2/10 Terrible

Nick

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A very uncomfortable experience, possibly bedbugs
I was allocated room 74 for my stay. After being asleep for about 30 minutes I woke up with incredibly itchy and red arms. I experienced significant discomfort due to the uncontrollable itching. The staff were very good and switched my room, where after taking a shower the itching subsided and I was eventually able to get some sleep. I am not allergic to anything that I know of and have never had an experience like this before (I stay frequently in hotels due to work, most days of most weeks since 2018). I am waiting on a response from the hotel but I believe that bedbugs were the most likely cause. The staff at the front desk took my email address and mobile number in the morning when I checked out so I will see what develops from my experience. Regardless of the outcome though, I wouldn’t risk staying at the hotel again. The discomfort I experienced due to the itching was horrible to endure. It’s still uncomfortable and tender to the touch nearly 24 hours later.
Stayed 1 night in Nov 2024

10/10 Excellent

Gordon

Stayed 2 nights in Oct 2024

4/10 Poor

Josh

Stayed 1 night in Nov 2024

6/10 Okay

Owen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facilities are good, e.g.small pool for children’s clean and warm, restaurant well furnished. Less impressed with customer service, some staff great but equally a number unhelpful/ unfriendly / abrupt when compared to other local hotels.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming form the start, thanks for a great stay!
Stayed 1 night in Oct 2024

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

The telephone manner of a member of staff was unacceptable when I called ahead for a reason that I
Stayed 1 night in Nov 2024

4/10 Poor

Nick

Stayed 1 night in Nov 2024

6/10 Okay

Kevin

Travelled with family
Disliked: Property conditions & facilities
No heating in room. Bathroom floor showed signs of wear and unstable.
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, poor restaurant, eat elsewhere.
Hotel is lovely, really nice rooms and great hotel staff who are always happy to help. Restaurant was really bad. Restaurant staff unfriendly and not helpful. Avoid the food and drinks. Table next to us also complained about their drink.
Stayed 2 nights in Nov 2024

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
clean rooms, good breakfast
Stayed 3 nights in Oct 2024

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
A few points but in nice Area and nice food
Stay for to nights with my wife breakfast was really nice and good value for money Stay in a Double standard room bath needs upgrading room was very clean well do chamber maids mattress was very soft not for me and need more pillows.good to see a kettle and brew kit could do with a small fridge nice to see air dryer and ironing board nice be Tv with was nice to see
Stayed 2 nights in Oct 2024

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough disabled parking places. Oct 24 - no heating in rooms. No hot water Oct 24 - AM
Stayed 4 nights in Oct 2024

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