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"Lovely stay for a family at Bristol Novotel :clean room, sofa bed was ready made when we checked in and great breakfast choices. " More

By a verified traveller on Sat 15 Jun 2024

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

The breakfast at Novotel Bristol Centre gets high marks from our customers. During your stay, you're just a quick walk from St. Mary Redcliffe Church. You'll find features such as free WiFi in public areas and a free manager's reception, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a steam room and bicycles to rent
  • Guests have great things to say about the location and the breakfast
  • Within a 15-minute walk of Bristol Hippodrome Theatre and Cabot Circus Shopping Centre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Novotel Bristol Centre ratings based on 13 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Bristol Centre

Everyone (7) Couples (3) Family (2)
5 out of 5
Lovely stay for a family at Bristol Novotel :clean room, sofa bed was ready made when we checked in and great breakfast choices.

Posted by on 15 Jun 2024

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Comment from Hotel Management

17 Jun 2024 by JM

We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us.I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one.

5 out of 5

Posted by on 20 Jan 2020

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Comment from Hotel Management

21 Jan 2020 by Iain France

Delighted to receive your excellent rating score that you posted on ebookers, glad to see you had a lovely visit and we look forward to seeing you back at Accor Hotels again very soon. Warmest regards, Iain France - General Manager

4 out of 5

Posted by on 1 Dec 2019

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Comment from Hotel Management

2 Dec 2019 by Iain France

Thanks for the rating, glad to see you had a great stay and we look forward to your next visit. Warmest regards, Iain France - General Manager

5 out of 5

Posted by on 30 Sep 2019

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Comment from Hotel Management

1 Oct 2019 by Iain France

Many thanks for taking the time to give us your excellent rating, we really appreciate you taking the time. See you back at Novotel again very soon, warmest regards, Iain France - General Manager

5 out of 5
Very nice stay. Very friendly staff. Very nice breakfast

Posted by on 30 Sep 2019

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Comment from Hotel Management

1 Oct 2019 by Iain France

Many thanks for letting us know that you had a very nice stay and found the team to also be very friendly, see you again soon, warmest regards, Iain France - General Manager

3 out of 5
Its average as hotels go. Small, old, dated bathroom with saloon doors to get into. The shower head was of 80s standard and was defective. Overall all okay, beds are comfortable. Lighting is good and it seems to be a quiet area, close to train station.

Posted by on 10 Aug 2019

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Comment from Hotel Management

12 Aug 2019 by Iain France

Glad to learn that overall you had a good stay and thanks for letting us know. Regarding the ageing bathrooms, please be assured that Novotel is changing in the UK and this will certainly address your concerns in the future. See you again soon, warmest regards, Iain France - General Manager

2 out of 5
The hotel is under construction it has scaffolding all around it and we were not made aware of this. Even worse though is the fact there is construction work opposite the hotel and the loud noise of diggers etc started at 7.30 am on Sunday morning.

Posted by on 3 Jun 2019

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Comment from Hotel Management

3 Jun 2019 by Iain France

Many thanks for your review, sorry to learn that you were disappointed with your stay on this occasion due to the scaffolding over the building, this is to allow essential maintenance works to the roof which perhaps, apart from limiting the light into your bedroom, we have done our utmost not to disturb our guests. Regarding the ongoing city centre roadworks over the past numerous years as the city council make improvements to the flow of traffic. Please be aware that these appear to change daily and whilst the contractors in our immediate vacinity ensure we are kept up to date as much as possible it is not always the case regarding restrictions on certain routes. However, I can confirm that these particular construction works are not allowed to start before 08:00 hours as part of their contract. It is our hope that you may consider Novotel again in the future and can confirm that these scheduled road works in the city will continue until Autumn 2019. Kindest regards, Iain France - General Manager

4 out of 5

Posted by on 21 Apr 2019

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Comment from Hotel Management

23 Apr 2019 by Iain France

Thanks for the rating, happy to see that you had a great stay and we look forward to seeing you again soon. Warmest regards, Iain France - General Manager

4 out of 5

Posted by on 29 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Iain France

Many thanks for your rating, glad to see you had a great stay and we look forward to your next visit, warmest regards, Iain France - General Manager

1 out of 5
Forced to leave hotel at 2am and drive over an hour home due to noise, a brick for a bed. Still no refund and were charged a full day of parking. Completely unaaceptable and I wouldnt even force my enemies to sleep there.

Posted by on 28 Aug 2018

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Comment from Hotel Management

31 Aug 2018 by David - Guest Service Manager

Thank you for posting your review. I have been in touch with you already by email and, as I said to you there, you will get a full refund. Warm regards, Novotel Bristol

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. Event space at this hotel measures 2616 square feet (243 square metres) and includes a conference centre. A steam room, an arcade/games room, and tour/ticket assistance are also featured at the eco-certified Novotel Bristol Centre. Parking is available for a fee.

  • 1 building
  • 131 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2616 sq ft of conference space
  • 243 sq. m of conference space
  • Built in 1994
  • Manager's reception (free)
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Water dispenser
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Bristol Temple Meads Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Bristol Centre offers 131 accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

The hotel hosts a free manager's reception daily.

Gourmet Restaurant – On-site brasserie.

Gourmet Bar – On-site cocktail bar. Open daily.

Lounge Bar – On-site lobby lounge. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Bicycle rentals nearby
  • Casino nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Contactless check-out is available
  • Security system
  • Mobile key entry is not available
  • Staffed front desk
  • Children stay free - maximum age 16
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.00 per person
  • Covered self-parking fee: GBP 14.50 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Bristol Centre
  • Novotel Hotel Bristol Centre
  • Accor Bristol Centre
  • Bristol Novotel
  • Novotel Bristol Centre Hotel Bristol
  • Novotel Bristol Centre Hotel
  • Novotel Bristol Centre Hotel
  • Novotel Bristol Centre Bristol
  • Novotel Bristol Centre Hotel Bristol

You should know

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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