Acton Town Hotel

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Popular amenities

Housekeeping

Parking included

Free WiFi

Explore the area

109 - 113 Gunnersbury Lane, Acton, London, England, W3 8HQ

Gunnersbury Park
8 min walk
Jungles Cafe
1 min walk
Acton Town Underground Station
1 min walk
London (LHR-Heathrow)
21 min drive

Room options

Single Room, Ensuite

Sleeps 1
1 Single Bed

Triple Room, Shared Bathroom

Sleeps 3
3 Single Beds

Twin Room, Ensuite

9 sq m
Sleeps 2
2 Single Beds

Single Room, Shared Bathroom

8 sq m
Sleeps 1
1 Single Bed

Triple Room, Ensuite

14 sq m
Sleeps 3
1 Double Bed and 1 Single Bed OR 3 Single Beds

Double Room, Ensuite

9 sq m
Sleeps 2
1 Double Bed

Quadruple Room, Ensuite

25 sq m
Sleeps 4
2 Double Beds OR 4 Single Beds

Twin Room, Shared Bathroom

Sleeps 2
2 Single Beds

Family Room, Ensuite (5 People)

25 sq m
Sleeps 5
2 Double Beds and 1 Single Bed

Family Room, Ensuite (6 People)

28 sq m
Sleeps 6
6 Single Beds

Similar properties

Free WiFi

24/7 front desk

for 1 night

includes taxes & fees

2 Jan - 3 Jan

About this property

Hotel with free parking, near Royal Botanic Gardens, Kew

Concierge services, tour/ticket assistance and a front desk safe are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided.

Acton Town Hotel offers 33 accommodations with coffee/tea makers. Satellite televisions are provided. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Acton Town Hotel, you'll be within walking distance of Thames River. You'll find features such as free WiFi in public areas and free self-parking, plus concierge services.

Free Wi-Fi in some public areas
Free self-parking
Services include a concierge, tour or ticket assistance and luggage storage
Just a 5-minute drive from Royal Botanic Gardens, Kew and 10 minutes from Westfield London Shopping Centre

As a guest of Acton Town Hotel, you'll find tour/ticket assistance, concierge services, and a front desk safe. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This 3-star London hotel is smoke free.

Languages

Arabic, English, Hindi, Portuguese, Urdu

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

Free offsite parking
Onsite parking available only on request
Free self parking on site
Limited on-site parking

Family friendly

Mini-fridge

Conveniences

Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Tour and ticket assistance

Accessibility

No lift

2 buildings
3 floors
Built in 1985
Smoke-free property

Room amenities

Bedroom

Bedsheets provided

Bathroom

Hair dryer (on request)
Toilet paper
Towels provided

Entertainment

TV with satellite channels

Food and drink

Coffee/tea maker
Mini-fridge

Heating
Iron/ironing board on request

Policies

Check-in

Check in from 2 PM to 7:00 PM and 2:00 PM to 7:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open Monday - Sunday (10:00 AM - 7:30 PM)

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property's front desk is open during the following times:

Monday - Sunday: 10:00 AM - 7:30 PM

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property requires a deposit equal to the full cost of a stay for any bookings where payment for the stay will be made onsite instead of at the time of booking. This deposit is to be paid in full at the time of booking.

We should mention

Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Acton Hotel

Acton Town Hotel

Acton Town Hotel London

Acton Town London

Hotel Acton Town

England

Acton Town Hotel London, England

Acton Town Hotel Hotel

Acton Town Hotel London

Acton Town Hotel Hotel London

Acton Town Hotel Reviews

5.8

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

2/10 Terrible

Nathan

Business traveller

13 Mar 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bed bugs

I was bitten to within an inch of my life due to the infestation of bed bugs at the hotel

Stayed 3 nights in Mar 2020

6/10 Okay

Aisha

15 Feb 2020

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Outdated

Nothing special. Very basic.

Stayed 1 night in Feb 2020

2/10 Terrible

Nicola

Travelled with group

28 Jan 2020

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty and Dangerous with Bed Bugs!!

This is the most disgusting and dangerous hotel I have EVER stayed in. DO NOT STAY HERE!! It was cheap for outskirts of London but for the state of the hotel I would expect to get paid for putting up with the place! The carpark is tiny and gross full of rubbish and just smelt! The room looked like it had literally never been cleaned!! Dirt around th taps and around the shower! You could tell the carpet was disgusting also! Bed sheet looked clean but I still don't trust that it was actually ever cleaned or changed and did not fit the bed! Bed was unstable and uncomfy! Plug sockets were loose and coming out the wall and one didn't even work it was that loose. The window had a big gap underneath it and you coukd not lock the door from the inside which I find very dangerous especially since the hotel was so obviously dodgy!! Maybe the worst thing about it is that we found a bed bug and 2 days later me and my friend are still itching from the disgusting, infested, dangerous hotel room! I hope other people read the reviews first and anyone saying they had a nice stay clearly "work" for the hotel or in the hotel if you know what I mean! This place should be condemned and shut down! It would never pass a health and safety inspection!

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family

19 Jan 2020

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Mala limpieza, la calefacción no funcionó ni el agua caliente

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

1 Jan 2020

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller

5 Dec 2019

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Dec 2019

2/10 Terrible

Jason

Business traveller

25 Nov 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthy from head to bottom DO NOT STAY HERE!

In some cases when you book cheap accommodation you can expect to get what you paid for, but on this occasion, I found myself in a very dated hotel. The room smelled cigarettes, the basin smelled urine, the carpets were utterly disgusting, uncomfortable bed and to top it up, the bedsheet was dirty and I found bed bugs as well. The whole experience just makes me wonder how can this hotel gets a license to operate in such precarious conditions?! I stayed for 2 nights only and both nights I was not able to sleep. Very disrespectful guests coming and going throughout the night slamming doors and having loud conversations. The shared bathroom was so dirty and smelly that I decided not to shower or use the bathroom until arriving to the airport. Customer service is pathetic. So, no... I paid too much for what I actually got. Not a healthy place to stay.

Stayed 2 nights in Nov 2019

8/10 Good

Brian

Business traveller

11 Nov 2019

Liked: Staff & service, room comfort

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

7 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Oct 2019

4/10 Poor

Alex, New York

Business traveller

22 Oct 2019

Disliked: Cleanliness, amenities, property conditions & facilities

You get what you pay for with this hotel. I was in London for 9 days so really had to compromise . I saved a lot of money but... Pros for lack of a better term *a 2 min walk to tube station *small store right outside for snacks & small restaurants in the area *Room with twin beds is a lot bigger than other budget hotels Cons *Mold in bathrooms ceiling and bathtub (asked if they could clean explained it was in the caulking so cant come out) *cobwebs in room *old dusty sheets to match cobwebs *horrible smell in the hallways *room service don't knock just bust open the door (happened 4 out of 9 days until I told them to stop) *even though tube was close ,destinations were not *dark alley to walk through to get to rooms at nighttime All they have to do is give the place more TLC and it wouldn't be so horrible. Being transparent so it can help your decision...i saved a lot of money though 😑

Stayed 9 nights in Oct 2019

4/10 Poor

Verified traveller

21 Oct 2019

Stayed 1 night in Oct 2019

8/10 Good

Helena

14 Oct 2019

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

5 Oct 2019

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Sep 2019

6/10 Okay

Greg

2 Oct 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

Did the job

Very ordinary. Only required a two night stay and it did the job. Would not want to stay longer. Would not recommend

Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

21 Sept 2019

Liked: Staff & service

Disliked: Cleanliness

Wouldn't recommend!

Cleanlines - When we arrived we were told that our rooms might be ready but the receptionist was unsure. She took us to our room and said, "it looks like its been cleaned so you should be ok but i can change the sheets if you want." The room we were given had an awful smell so we were shown another room which didn't have a handle on the inside of the door! Finally, they gave us a better smelling room with door handles on both sides. I still wouldn't say it was clean as the next morning i had bed bug bites all over me!

Stayed 1 night in Aug 2019

2/10 Terrible

William

Business traveller

17 Sept 2019

Disliked: Staff & service, room comfort

N absolute disgraceA

Having booked at this hotel last minute for my wife. Upon recieving confirmation of the booking she took a taxi to the hotel, during my journey around 18.45 she received a telephone call from the hotel informing her that due to a booking error her room was no longer available. No further assistance was provided by the hotel other than perhaps talk to customer services. After numerous calls and many hours of telephone conversations. I'm informed by customer services for hotels.com the following day that the hotel had claimed they didn't receive the booking almost until 21.20 over 2 hours after they had informed my wife via telephone that an error had occurred and long after I had started trying to rectify matters with CS at hotels.com. The hotel lied to my wife, they lied to me. And they have lied to their booking agents and as a result my wife was extremely stressed as she was still trying to find suitable accommodation in London @22.00 that evening and the matter was still unresolved 16hours later with repeated lies from the hotel. An absolute disgrace.

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

16 Sept 2019

Liked: Cleanliness, staff & service

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children

26 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities

The location to metro and parking on premises for free near central London was awesome

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

12 Aug 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

i booed a room with private bathroom but was offered shared bathroom, they did change. room was so dirty but it was late and i had travelled from the north west. so put up with it. would have been happier camping in the yard. No WiFi had to sit in reception. paid over the odds for a service and didn't receive it. went back on hotels.com to see if there was anything else in the local area and the rooms were advertised in this hotel for £30 less than i paid. don't stay here unless your desperate like i was. more like a halfway house than a hotel. if a little care was taken it could improve this place to a doss house

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Business traveller

8 Aug 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Run down and dirty, the bed sheets were unclean carpet was stained and fridge was disgusting

Stayed 3 nights in Jul 2019

2/10 Terrible

Pawan

Travelled with family

8 Aug 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2019

6/10 Okay

ROSALINE, New York

Travelled with family

7 Aug 2019

Liked: Cleanliness, staff & service

Disliked: Amenities

The property could use some major renovations. There is a lot of mold in the bathroom which I’m allergic too. The carpet could be taken out and wooden floors be put in. The location is great. Wahid was a very nice young man who answered a lot of questions for us.

Stayed 4 nights in Aug 2019