Holiday Inn London Brentford Lock by IHG

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Dates

March 2025

April 2025

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast available
Parking available
Gym
24/7 front desk
Room service
Bar

Explore the area

Commerce Road, Brentford, England, TW8 8GA

Royal Botanic Gardens, Kew
‪5 min drive‬
Twickenham Stadium
‪6 min drive‬
Wembley Stadium
‪14 min drive‬
London (LHR-Heathrow)
‪29 min drive‬

Room options

Standard Room

21 sq m
Sleeps 2
1 Single Bed

Premium Room, 1 King Bed, Balcony (View)

31 sq m
Sleeps 3
1 King Bed

Standard Room, 1 Queen Bed

21 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Double Beds

23.1 sq m
Sleeps 4
2 Double Beds

Standard Room, 1 Queen Bed with Sofa bed

21 sq m
Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Standard Room, 1 Double Bed, Accessible Bathtub

21 sq m
Sleeps 2
1 Double Bed

Similar properties

Pool
Pet-friendly
Free WiFi
Restaurant

for 1 room

includes taxes & fees

23 Mar - 24 Mar

About this property

Waterfront hotel with fitness centre and 24-hour front desk

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.

Holiday Inn London Brentford Lock by IHG offers 134 accommodations with a safe and a hairdryer. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Brentford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn London Brentford Lock by IHG. During your stay, you'll be close to Royal Botanic Gardens, Kew. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.

Free WiFi and wired Internet
Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
Buffet breakfast served daily for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, a concierge and luggage storage
On-site recreation includes a gym
Guests have great things to say about the helpful staff and the clean guestrooms
Just a 5-minute drive from Royal Botanic Gardens, Kew and 6 minutes from Twickenham Stadium

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 6 meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 12745 square feet (1184 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Holiday Inn London Brentford Lock by IHG. For a fee, parking is available.

This 4-star Brentford hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 11:00 AM.

The Open Lobby – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Languages

Arabic, English, French, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Height restrictions apply for on-site parking
Covered parking on site (GBP 14 per night)
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 13.95 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli

Restaurants on site

The Open Lobby

Things to do

Gym
TV in common areas

Family friendly

Free cot
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Wedding services

Business services

12,745 square feet of conference space
6 meeting rooms
Business centre

Outdoors

On the waterfront
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 accessible parking spaces
Assistive listening devices
Braille/raised signage
Lift (90 centimetre wide door)
Stair-free path to entrance
Vibrating pillow alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (116 centimetre high)
Wheelchair-accessible restaurant

Room amenities

Bedroom

Bedsheets provided
Free cot
Hypo-allergenic bedding
Pillow menu

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch flat-screen TV with satellite channels

Food and drink

24-hour room service

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately GBP 13.95 per person
Covered self-parking fee: GBP 14 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brentford Holiday Inn

Brentford Lock

Brentford Lock Holiday Inn

Holiday Inn Brentford

Holiday Inn Brentford Lock

Holiday Inn Brentford Lock Hotel

Holiday Inn Lock Hotel Brentford

Holiday Inn Brentford Lock

London Brentford Lock By Ihg

Holiday Inn Brentford Lock an IHG Hotel

Holiday Inn London Brentford Lock by IHG Hotel

Holiday Inn London Brentford Lock an IHG Hotel

Holiday Inn London Brentford Lock by IHG Brentford

Holiday Inn London Brentford Lock by IHG Hotel Brentford

Holiday Inn London Brentford Lock by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Samuel

8 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab stay!

Comfy beds, friendly staff, lovely room overlooking the lock.

Stayed 1 night in Dec 2024

10/10 Excellent

Ilja

Business traveller

6 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is good, the room is spacious, bed is comfortable, and other small things seem in place. The minor problem was the fridge, which does not seem to cool the things (the receptionist said nothing has to be done to turn it on), but maybe I was just unlucky. The coffee/tea supplies are refilled, towels changed, the room cleaned properly. Neighborhood is nice and pleasant, with several supermarkets and pubs nearby, but to Central London plan some 75 minutes travel (bus+underground, hotel is in Zone 4)

Stayed 6 nights in Nov 2024

8/10 Good

Pradip

Travelled with partner

4 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the location on the locks. The hotel Is also convenient distance from Kew Gardens via the bus. Breakfast is self service, although plentiful and good variety. The quality was average with most items items being luke warm! With insufficient number of staff to give you a more pleasant dining experience.

Stayed 1 night in Nov 2024

6/10 Okay

Linda

30 Nov 2024

Liked: Room comfort

Could have been better!!

Arrived for a 2 night stay.. food and service in the restaurant in the evening very good…breakfast very average.. tables not set.. staff intermittent .. fruit and yogurt very hit and miss not much choice tasteless.. tables not cleared..watered down fruit juice.. some covers on hot food not working.. wanted to use the gym delay getting a key from reception.. room not made up for second night.. overall disappointed..

Stayed 2 nights in Nov 2024

6/10 Okay

Carlene

29 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Rob

Travelled with partner

27 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel with friendly and helpful staff. Would be nice if there was discount for hotel guests to park but seems it is full price no matter what. Easy and pleasant stay regardless.

Stayed 1 night in Nov 2024

10/10 Excellent

Hannah

25 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Arjuna, York

Travelled with family

22 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location to stay outside of the Central London area, especially if you require both parking and easy access to train service. Convenience store right next door, and very high-value breakfast add-on option.

Stayed 1 night in Nov 2024

10/10 Excellent

Jon

Business traveller, Travelled with family

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Good stay, arrived at 2245 after a long drive and Zubair was a very helpful staff member at the desk to welcome us.

Stayed 1 night in Nov 2024

10/10 Excellent

Jaida

Business traveller

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

8/10 Good

Jaida

Business traveller

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely!

Check in was perfect and the front desk were very helpful and friendly. The room was pristine, a decent size and the view of the lock was also lovely!

Stayed 1 night in Nov 2024

8/10 Good

Mark

Business traveller

12 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2024

10/10 Excellent

James

11 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Rosalind

Travelled with family

10 Nov 2024

Liked: Amenities, property conditions & facilities

It was ideal for the purpose of our visit & transport options

Stayed 1 night in Nov 2024

10/10 Excellent

MinSuk

Business traveller

7 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Oct 2024

8/10 Good

Riyadh

Travelled with family

1 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

A good location hotel with good breakfast

Stayed 3 nights in Oct 2024

6/10 Okay

Nick

Business traveller

24 Oct 2024

Liked: Staff & service

Disliked: Cleanliness

Kettle didn’t work, bathroom not clean, door lock not great.

Stayed 2 nights in Oct 2024

10/10 Excellent

Ajaypal

24 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

mike

Travelled with family

20 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They went over and above.

I was there for a family event, which we held at the hotel, and they could not have been more helpful, every member of staff that I dealt with was determined to make sure that they did everything that they could to ensure it was a success.

Stayed 2 nights in Oct 2024

8/10 Good

Ken

14 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Saturday night in Brentford

Very friendly and helpful staff . Handy to have underground parking with liftstraight up to reception . Room was quite spacious and bed was comfortable. Well soundproofed from the planes flying into Heathrow . Nice breakfast with lots of choice although the booth we chose was subject to a draught from the front door and it was a chilly morning . Late check out available for rewards club members

Stayed 1 night in Oct 2024

6/10 Okay

Sadia

Travelled with family

12 Oct 2024

Liked: Cleanliness

The property was conveniently located But the breakfast let it down, not well stocked or well presented, Staff was not adequately trained in service, with extremely slow

Stayed 1 night in Oct 2024

10/10 Excellent

Glenda

Travelled with partner

12 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was large, walking distance to shops and dining. Great continental breakfast. We enjoyed this hotel more than the 5 star we stayed at in London for part of the trip.

Stayed 3 nights in Oct 2024

6/10 Okay

Brian

10 Oct 2024

Does what it says on the tin. Perfectly satisfactory budget hotel in easy to find location with parking below.

Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Travelled with partner

9 Oct 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff did not want to help with changing dates for booking at my fault but got onto it in 5 mins of making booking which they said contact Expedia for booking change then got AI which wanted to charge me more for booking so I lost 250.00 dollars for a simple mistake on my behalf but admitted it was my fault. As pensioners that is a lot of money to loose also not happy with Expedia as they can see I've booked a lot of hotels through them

Stayed 1 night in Sep 2024