Holiday Inn London - Sutton by IHG - Reviews, Photos & Rates

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Dates

April 2025

May 2025

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Gibson Road, Sutton, England, SM1 2RF

Room options

Suite, 1 King Bed with Sofa bed

22 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 Queen Bed, Accessible

Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed

22 sq m
Sleeps 2
1 Queen Bed

Premium Room, 1 Queen Bed (High Floor)

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Double Beds

22 sq m
Sleeps 4
2 Double Beds

Standard Room

22 sq m
Sleeps 2
1 Single Bed

Suite, 1 King Bed, Corner

25 sq m
Sleeps 4
1 King Bed

Premium Room

Sleeps 2
1 Single Bed

Premium Room, 1 Queen Bed with Sofa bed

Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Premium Room, 1 Queen Bed with Sofa bed

Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Breakfast available

for 1 room

includes taxes & fees

10 Apr - 11 Apr

About this property

Holiday Inn London - Sutton by IHG

Eco-certified hotel with full-service spa and 24-hour health club

A full-service spa, an indoor pool and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge and a sauna are on-site.

Holiday Inn London - Sutton by IHG offers 119 air-conditioned accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children aged under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

Spirit Health Club has 2 treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn London - Sutton by IHG. Free WiFi in public areas, a full-service spa and an indoor pool are available.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self-parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Indulge with body treatments, facials or manicures and pedicures at Spirit Health Club
Amenities include free newspapers in reception, a front desk safe and a business centre
On-site recreation includes a 24-hour gym, a steam room and a sauna
14 minutes by car from Wimbledon Tennis Club and 14 minutes from Surrey Hills

Holiday Inn London - Sutton by IHG offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. A children's pool, a hot tub, and a sauna are also featured at the eco-certified Holiday Inn London - Sutton by IHG. For a fee, parking is available.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

The Junction Restaurant – This restaurant serves breakfast and dinner.

24-hour room service is available.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, Italian, Latvian, Lithuanian, Polish, Portuguese, Russian, Spanish, Ukranian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Uncovered parking on site (GBP 15 per day)
Wheelchair-accessible parking available

Food and drink

Breakfast to-go available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12 per person
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

The Junction Restaurant

Things to do

24-hour health club
Children's pool
Full-service spa
Hot tub
Indoor pool
Sauna
Steam room
TV in common areas

Family friendly

Children's pool
Free cot
Free rollaway/extra bed
Indoor pool
Laundry facilities
Refrigerator on request

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff

Business services

484 square feet of conference space
8 meeting rooms
Business centre
Computer station

Full-service spa

2 treatment rooms
Facials
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Wheelchair-width doorways

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Free rollaway/extra bed
Hypo-allergenic bedding
Pillow menu

Bathroom

Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Refrigerator on request
Tea bags/instant coffee

Air conditioning
Connecting rooms available
Desk
Heating
Iron/ironing board
Phone
Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Free rollaway/extra beds!

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: from approximately GBP 12 per person
Uncovered self-parking fee: GBP 15 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel London Sutton

Holiday Inn London Sutton

London Sutton Holiday Inn

Holiday Inn London Sutton Hotel

Holiday Inn London Sutton

Hotel Holiday Inn London - Sutton Sutton

Sutton Holiday Inn London - Sutton Hotel

Hotel Holiday Inn London - Sutton

Holiday Inn London - Sutton Sutton

Holiday Inn London Hotel

Holiday Inn London

Holiday Inn London Sutton

London Sutton By Ihg Sutton

Holiday Inn London Sutton an IHG Hotel

Holiday Inn London - Sutton by IHG Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Nagajyothi

25 Dec 2024

Liked: Amenities, property conditions & facilities

Nice location

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

24 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

G

23 Dec 2024

Stayed 2 nights in Dec 2024

8/10 Good

Johanna

Travelled with partner

21 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Didn't like lightbulb on desk not working and room.not ready for arrival afterearliest check in time. Also lack of towels

Stayed 2 nights in Dec 2024

8/10 Good

Geoffrey

15 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good option in Sutton, good rooms, nice bar and restaurant and food is good. Close to train and shopping.

Stayed 3 nights in Dec 2024

10/10 Excellent

K

13 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Kim

Travelled with family

12 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spa experience stay in December

Favorite hotel in sutton because of its comfortable beds, spacious rooms and amazing facilities. Staying in the pool with grandson having fun for hours. Was going to have an evening in Sutton but didn’t feel the need to leave the hotel. Sauna, steam room, bubble tub. A real spa experience. Extremely enjoyable. Only negative is the outrageously expensive £15 charge for parking. We had 2 cars so this doubled the issue and hotel say nothing they can do about it.

Stayed 1 night in Dec 2024

4/10 Poor

Adam

Business traveller

3 Dec 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 5 nights in Nov 2024

2/10 Terrible

Sarah

Business traveller

3 Dec 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Hidden costs and no compensation offered.

I had to pay £24 for parking which I had already ticked at the point of booking and nobody would take responsibility or ownership. There was a party until 1, I could hear people telling them to be quiet but it only stopped when I called down to ask the party to get moved to another floor! It was a Monday! Dinner was nice but I had the fixed menu and it took 2 hours to get all my courses, one of which was a salad. Breakfast was nice and the people in the restaurants were very nice.

Stayed 1 night in Dec 2024

10/10 Excellent

Liz

30 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a well-run hotel, the bed was particularly comfortable

Stayed 1 night in Nov 2024

10/10 Excellent

Adnan

28 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Affordable, clean, convenient

Stayed 3 nights in Nov 2024

10/10 Excellent

Ellouise

24 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice. Very clean

Stayed 1 night in Nov 2024

8/10 Good

Lisa

20 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was perfect for my needs, close to friends, shopping and food. The room was comfortable and clean.

Stayed 2 nights in Oct 2024

6/10 Okay

Amanda

Business traveller

17 Nov 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

John

16 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Nov 2024

8/10 Good

David

Business traveller

12 Nov 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Nov 2024

4/10 Poor

Julie

11 Nov 2024

Liked: Cleanliness

Disliked: Room comfort

The bed was very uncomfortable and gave us both a backache unfortunately

Stayed 1 night in Nov 2024

10/10 Excellent

Kerry

10 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

We stayed for one night before going to the races. Used the pool, steam room and hot tub - all clean and as expected. Not too busy either which was good. Sat in the bar after - Robert the bar man and the bar manager were very friendly and even put the football on for us 😃 Food was nice and room had everything we needed - iron/ board, hairdryer tea/ coffee etc and you could adjust the heating which was good at this time of year.

Stayed 1 night in Nov 2024

10/10 Excellent

Ange Noelle

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Convenient

Stayed 2 nights in Nov 2024

10/10 Excellent

Liliana

8 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Travelled with partner

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good standard

Stayed 1 night in Nov 2024

8/10 Good

Søren

2 Nov 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Linda

21 Oct 2024

Stayed 1 night in Oct 2024

8/10 Good

Steve

Travelled with partner

14 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A good clean, modern and spacious hotel conveniently near to our family members. We liked the standard of the facilities. We also understood having to pay for parking given it is London, though it was expensive. Really enjoyed the cooked breakfast, all except for the rubbery fried eggs. Would suggest that these are refreshed more regularly and in smaller quantities, so that they are not hard baked by the time they are served. Overall a good standard and would be a more reasonable cost if parking were included.

Stayed 1 night in Oct 2024