Holiday Inn London - Sutton, an IHG Hotel - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub

Room service

Gym

Bar

Spa

Parking available

Explore the area

Gibson Road, Sutton, England, SM1 2RF

Epsom Downs Racecourse
9 min drive
Colliers Wood Recreation Ground
9 min drive
St George's Hospital
12 min drive
London (LGW-Gatwick)
39 min drive

Room options

Suite, 1 King Bed with Sofa bed

22 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 Queen Bed, Accessible

Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed

22 sq m
Sleeps 2
1 Queen Bed

Premium Room, 1 Queen Bed (High Floor)

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Double Beds

22 sq m
Sleeps 4
2 Double Beds

Standard Room

22 sq m
Sleeps 2
1 Single Bed

Suite, 1 King Bed, Corner

25 sq m
Sleeps 4
1 King Bed

Premium Room

Sleeps 2
1 Single Bed

Premium Room, 1 Queen Bed with Sofa bed

Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Premium Room, 1 Queen Bed with Sofa bed

Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Similar properties

Free WiFi

Restaurant

Air conditioning

Breakfast available

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Holiday Inn London - Sutton, an IHG Hotel

Eco-certified Sutton hotel in Sutton West with a full-service spa

A full-service spa, an indoor pool and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge and a sauna are on-site.

Holiday Inn London - Sutton, an IHG Hotel offers 119 air-conditioned accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children aged under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

Spirit Health Club has 2 treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn London - Sutton, an IHG Hotel. During your stay, you'll be close to Epsom Downs Racecourse. Free WiFi in public areas, a full-service spa and an indoor pool are available.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self-parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Indulge with body treatments, manicures and pedicures or facials at Spirit Health Club
Amenities include free newspapers in reception, a front desk safe and a business centre
On-site recreation includes a 24-hour gym, a steam room and a sauna
14 minutes by car from Surrey Hills and 9 minutes from Epsom Downs Racecourse

Holiday Inn London - Sutton, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. A children's pool, a hot tub, and a sauna are also featured at the eco-certified Holiday Inn London - Sutton, an IHG Hotel. For a fee, parking is available.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7:30 AM to 11 AM.

The Junction Restaurant – This restaurant serves breakfast and dinner.

24-hour room service is available.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, Italian, Latvian, Lithuanian, Polish, Portuguese, Russian, Spanish, Ukranian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Uncovered parking on site (GBP 12 per day)
Wheelchair-accessible parking available

Food and drink

Breakfast to-go available for a fee 6:30 AM to 10 AM on weekdays and 7:30 AM to 11 AM on weekends; GBP 8 per person
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

The Junction Restaurant

Family friendly

Children's pool
Free cot
Free rollaway/extra bed
Indoor pool
Laundry facilities
Refrigerator on request

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff

Business services

484 square feet of conference space
8 meeting rooms
Business centre
Computer station

Full-service spa

2 treatment rooms
Facials
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Wheelchair-width doorways

1 building
5 floors
Banquet hall

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Free rollaway/extra bed
Hypo-allergenic bedding
Pillow menu

Bathroom

Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Refrigerator on request
Tea bags/instant coffee

Air conditioning
Connecting rooms available
Desk
Heating
Iron/ironing board
Phone
Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Free rollaway/extra beds!

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: from approximately GBP 8 per person
Uncovered self-parking fee: GBP 12 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel London Sutton

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Holiday Inn London - Sutton, an IHG Hotel Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

Benjamin

Travelled with group

22 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Aug 2024

10/10 Excellent

Kathleen

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great time staff was great and hopefully

Stayed 3 nights in Aug 2024

8/10 Good

Ka Yin Cynthia

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Car park is good

Stayed 3 nights in Jun 2024

10/10 Excellent

Ed

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Rafal

Travelled with group

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel

Travelled with group

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel.

Was an all-around good hotel. Good pubs and restaurants nearby and close to the trading to downtown London.

Stayed 2 nights in Aug 2024

10/10 Excellent

Hayley

9 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff are friendly

Stayed 1 night in Aug 2024

2/10 Terrible

Matthew

Travelled with family

8 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shocking for a high cost

No cots in room despite being told they was in there when we checked in late at night. We then went and ate as we’d been told this. We then went to go to the room to sleep to find no cots at all. They then found 1 cot after a hour which was broken. Then found another that was ok. But meant we only had 1 cot and our daughter had to sleep in our bed. Meaning no sleep for us. Also found clothes drying on radiator from previous guests. So showing how well the room was cleaned. Oh and you had to pay for parking which isn’t mentioned on here

Stayed 1 night in Aug 2024

10/10 Excellent

Paul

8 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was very good

Stayed 1 night in Jul 2024

6/10 Okay

SuEllen

Travelled with family

3 Aug 2024

Liked: Cleanliness

Disliked: Amenities

The room was clean, bed no too comfortable though. The pool was nice but not open long enough to really be able to take advantage of. Located next to university and we were advised not to walk around late at night by locals

Stayed 2 nights in Jul 2024

6/10 Okay

Felipe

3 Aug 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Shu

Travelled with family

2 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

6/10 Okay

0_0

1 Aug 2024

Liked: Property conditions & facilities

Stayed 2 nights in Jul 2024

8/10 Good

Catherine

30 Jul 2024

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Deborah

28 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

8/10 Good

Christopher

28 Jul 2024

Stayed 2 nights in Jul 2024

8/10 Good

Faiza Al

24 Jul 2024

Stayed 3 nights in Jul 2024

8/10 Good

Y J

Business traveller

24 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

21 Jul 2024

Stayed 2 nights in Jul 2024

2/10 Terrible

Saima

Travelled with family

20 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely disgusting service

Stayed 2 nights in Jul 2024

8/10 Good

Adam

17 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good choice for business stay

Stayed 3 nights in Jul 2024

10/10 Excellent

Adam

Business traveller

17 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay for business trip

Stayed 2 nights in Jul 2024

8/10 Good

J R

14 Jul 2024

Liked: Cleanliness, staff & service, room comfort

Sutton - access to Wimbledon stay

Excellent location for access to Wimbledon tennis, which is why we booked. Easy walking distance to Sutton station. Room itself was OK. The bathroom needed some updating and the painting decor looked like it had been done by a trainee. When we got there the room smelt liked someone had been smoking in it therefore we had to open the window to get rid of the smell and stuffiness. Bar and restaurant area very good and excellent service. Good breakfast.

Stayed 2 nights in Jul 2024