K West Hotel and Spa

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Dates

December 2024

January 2025

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Sauna, steam room, Turkish bath/hammam, body treatments, hydrotherapy

Overview
Rooms
Location
Policies

Very good

Popular amenities

Gym

Bar

Room service

Breakfast available

Hot tub

Explore the area

Richmond Way, London, ENG, W14 0AX

Westfield London Shopping Centre
9 min walk
Kensington High Street
13 min walk
Olympia Conference and Exhibition Centre
14 min walk
London (LHR-Heathrow)
33 min drive

Room options

Studio, 1 King Bed

40 sq m
Sleeps 2
1 King Bed

Executive Twin Room

34 sq m
Sleeps 3
2 Single Beds

K Suite( Superking Bed )

55 sq m
Sleeps 3
1 King Bed

Junior Double Room

23 sq m
Sleeps 2
1 Double Bed

Superior Double Room

25 sq m
Sleeps 3
1 Double Bed

Executive Double Room (Superking Bed)

34 sq m
Sleeps 3
1 King Bed

Superior Twin Room

25 sq m
Sleeps 3
2 Single Beds

Deluxe Double Room

27 sq m
Sleeps 3
1 King Bed

Deluxe Twin Room

27 sq m
Sleeps 3
2 Single Beds

Similar properties

Pet-friendly

Free WiFi

Restaurant

Air conditioning

for 1 night

includes taxes & fees

12 Dec - 13 Dec

About this property

Hotel with a full-service spa, a short walk to Westfield London Shopping Centre

This smoke-free hotel features a full-service spa, a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and Access to hot tub are on-site.

K West Hotel and Spa offers 219 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, K Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at K West Hotel and Spa. During your stay, you're just a quick walk from Westfield London Shopping Centre. Features include free WiFi in public areas, plus a full-service spa and a restaurant.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Continental breakfast served daily for a fee
Self-parking available for a fee
Indulge with manicures and pedicures, body scrubs or aromatherapy at K Spa
Services include babysitting, dry cleaning/laundry and a concierge
On-site recreation includes a gym, a steam room and a sauna
Guests have great things to say about the clean guestrooms and the helpful staff
Within a 15-minute walk of Westfield London Shopping Centre and Kensington High Street

K West Hotel and Spa offers its guests a full-service spa, a health club, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A sauna, spa services, and a library are also featured at K West Hotel and Spa. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 10:30 AM.

K West Hotel and Spa has a restaurant on site.

24-hour room service is available.

Languages

Arabic, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 29 per day)

Food and drink

Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: GBP 20 per person
A bar/lounge
A restaurant

Family friendly

Babysitting (surcharge)
In-room refrigerator
Laundry facilities

Conveniences

24-hour front desk
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop

Business services

Business centre
Meeting rooms

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
In-room massages
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Wheelchair accessible (may have limitations)

1 building
7 floors
Fireplace in lobby
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Hypo-allergenic bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker
Refrigerator

Air conditioning (climate-controlled)
Iron/ironing board
Mobile key entry
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM

Early check-in subject to availability

An early check-in fee will be charged

Contactless check-in and check-out are available

Express check-in available

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Check-in on Saturdays and Sundays is 3 PM.

Renovations and closures

This property will be closed from 11 December 2023 to 30 June 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per accommodation, per day
Spa fee: GBP 25 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: from approximately GBP 20 per person
Self-parking fee: GBP 29 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 30.0 per night
Facilities fee: GBP 25 per person and includes use of: sauna; spa tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts only chip-and-PIN credit cards for on-site payments

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Alcohol isn't served at K West Hotel and Spa.

Property is also known as

Hotel K West

K West Hotel

K West Hotel London

K West London

K West Hotel & Spa London, England

k West Hotel And Spa

K West

K West Hotel Spa

K West Hotel and Spa Hotel

K West Hotel and Spa London

K West Hotel and Spa Hotel London

K West Hotel and Spa Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

6/10 Okay

Betty

14 Dec 2023

Stayed 1 night in Dec 2023

6/10 Okay

Colette

Travelled with family

10 Dec 2023

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Overall did the job, however was disappointed by the lack of a robe when this was on the room spec as well as faulty electrics as bulbs were out in the bathroom and some plug sockets did not work. For the money we paid we were very disappointed!

Stayed 1 night in Dec 2023

6/10 Okay

Letitia

10 Dec 2023

Liked: Room comfort

Stayed 1 night in Dec 2023

6/10 Okay

Michelle

Travelled with partner

9 Dec 2023

Liked: Staff & service, property conditions & facilities

Loved how big the rooms were.

6/10 Okay

Roxanne

8 Dec 2023

Liked: Staff & service

10/10 Excellent

Alistair

7 Dec 2023

10/10 Excellent

Mark

6 Dec 2023

Stayed 2 nights in Dec 2023

4/10 Poor

Tim

5 Dec 2023

Disliked: Cleanliness, property conditions & facilities

Standard of room cleaning was not good

Stayed 1 night in Dec 2023

10/10 Excellent

Laura

5 Dec 2023

Liked: Cleanliness, staff & service

Stayed 1 night in Dec 2023

4/10 Poor

Gillian

4 Dec 2023

Disliked: Cleanliness, amenities, property conditions & facilities

The beds in the room were extremely comfortable. Everything else was satisfactory but not to a high standard. Shower was awful. Wouldn’t return unfortunately:-(

Stayed 2 nights in Dec 2023

10/10 Excellent

David

3 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel and good location

Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size

Stayed 2 nights in Dec 2023

6/10 Okay

Vicky

Travelled with partner

2 Dec 2023

Disliked: Staff & service

Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Business traveller

1 Dec 2023

Just. No.

The walls with the vents were cracking. The toilet wouldn’t flush and the bedding has hairs in it.

Stayed 1 night in Nov 2023

8/10 Good

Lucy

1 Dec 2023

Stayed 1 night in Nov 2023

8/10 Good

Pauline

29 Nov 2023

Stayed 3 nights in Nov 2023

2/10 Terrible

Nicola

Travelled with family

29 Nov 2023

Disliked: Property conditions & facilities

This hotel is not as advertised. It smelt really bad, bed hard, pillows hard. Spa unusable needed a refund. You will be better off in a premier inn. Don’t book this hotel

Stayed 1 night in Nov 2023

2/10 Terrible

Mohammed

Travelled with family, Business traveller

26 Nov 2023

Disliked: Cleanliness, staff & service, amenities

Its not 4 star, 2 is good for this hotel

Stayed 1 night in Nov 2023

6/10 Okay

Amalie

Travelled with family

23 Nov 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.

Stayed 1 night in Nov 2023

10/10 Excellent

Julie

22 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2023

2/10 Terrible

Alex

Travelled with partner

19 Nov 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison

Stayed 2 nights in Nov 2023

10/10 Excellent

Sally

19 Nov 2023

Stayed 1 night in Nov 2023

10/10 Excellent

Millie

18 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Amazing stay here, great service everyone was very friendly and helpful. Spa facilities were great too

Stayed 1 night in Nov 2023

10/10 Excellent

Mauro

17 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2023

8/10 Good

ELLEN

Travelled with partner

14 Nov 2023

Liked: Staff & service

I was disappointed when we arrived as the room we were given after reading good reviews was shabby, outdated and dirty. The lovely young lady at the customer service desk upgraded our room the next day and it was amazing how different it was from the previous room it was beautiful, clean and airy. The food they serve is a very limited menu but I must honestly say the quality of the food we ate was really good it tasted clean and fresh. The bar man who told me about his travelling adventures was a lovely man and his side kick a young girl at uni was also lovely, they kept me laughing. The staff were all quite pleasant apart from an asian lady that worked at the spa she was quite rude to other staff and guest. The hotel could be amazing with a few upgrades to rooms and repairs in the spa area as some facilities were not working.

Stayed 2 nights in Oct 2023